Ahmed,
thanks for your news.
Who write these 3 lines is a new customer of callblue, who was left in the middle.
I ordered march 15, 2 callblue sims and never arrived at all.
Never have from CC reply about my situation.
Finally, 100$ are in your pocket (confirmed from your credit card provider).
Can you pls post some notes to give me advice of what to do?
1- have my money back.
2- have the services up and running.
Thanks.
Alex Morelli
ps. sorry to others in the forum for outing my personal situation....
Quote:
Originally Posted by Muzaffar
It has come to our attention that there has been some confusion over the current situation regarding CallBlue GSM.
We would like to clarify that CallBlue GSM is separate and has never been a partner of GT-Sim, CallKey or any GSM company. We were testing our product and service hosted primarily by Isle of Man MANX network.
However, we have now left MANX to set up our own proprietary network as a complete mobile roaming network service. This new, groundbreaking service is due to be launched this summer.
In the meantime, we would like to take the time to address some of the issues raised by posters on this forum in detail:
1) Some posters have received two contradicting SMSs when testing their CallBlue sim card; one from GT-Sim telling them to continue with the service via a CallBlue/GT-sim website, and one from CallBlue telling them to cease the usage of that particular sim card.
The reality is CallBlue has terminated its service until the re-launch in the summer, and has not sent any SMSs to encourage its existing customers to continue with its usage. Another GSM company has simply taken advantage of the temporary shutdown of the CallBlue service and has since claimed to act on behalf of CallBlue. We would like to reassure existing customers of CallBlue that their remaining credit will be transferred onto the new sim cards when issued this summer.
2) Some posters have also raised concerns about the lack of customer support and the current CallBlue website.
Our telephone customer support has temporarily closed as we switch to our own new network. The CallBlue website has remained unchanged and customers can visit the website to view the current situation of the company and to learn more about our future plans. Customers can send an email with queries to CallBlue and a member of our helpdesk will respond within 24 hours. We also urge customers to email their old CallBlue number, along with an address that the new CallBlue GSM sim card can be sent to for free.
3) Another issue mentioned is the inconsistent call rates listed and that there is no advance warning on rate changes.
All GSM companies should have an advance warning on rate changes in order to pass on the information to its customers. However, sometimes this may not be the case, and this is a particular problem if the company does not control the network that they’re using. The new CallBlue GSM network will have complete control over the technical infrastructure and thus call quality, call rates and billing.
Thank you in advance for your understanding. When we announce our next moves in the coming weeks, we hope very much that you will lend us your support.
Muzaffar Ahmed
CallBlue GSM
mahmed@callblue.com |