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snaimon (Offline)
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Posts: 898
Join Date: 17 Mar 2004
Location: Richmond, VA USA

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Default Answer from contract side of house - 11-04-2007, 13:10

Dear Stanley Naimon,

Thank you, Stanley, for contacting T-Mobile and for providing me the
opportunity to help you. My name is Steve and I will be happy to answer
your questions today. I see you sent our online Customer Care group an
email regarding having difficulty sending text messages to a friend in
Liechtenstein. I know how frustrating it can be when you are unable to
contact friends and family so I can certainly look into this for you. I
do apologize, Stanley, for any inconvenience this may have caused.

Stanley I regret to inform you that I show that Liechtenstein is a
country that is blocked from making calls and text messages to. It only
might be possible to send messages to them if you were roaming
domestically on our network and I am sorry you were not aware of this
before.

If you have any further questions regarding this issue or other T-Mobile
services and features, Stanley, please reply to this e-mail referencing
case # 264841 and we will be pleased assist you. You may also call
Customer Care toll free at 1-800-937-8997 or 611 then SEND from your
phone and a representative will be happy to help you.

I would like to thank you personally, Stanley, for being a valued
T-Mobile customer since January of 2004.

Sincerely,


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