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Originally Posted by WENewcomb
Is the customer service notable for this sort of behavior or is something amiss at their end?
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Yes, their CS is rather inept.
I spent about 3 weeks trying to get 2 credit cards (a Mastercard and a Visa) registered with them and was unsuccessful. They kept telling me the cards were "secured" and could not be used. (they're not "secured" in any way.) Several trips to Kinko's for copies of credit card and ID, and multiple faxes to Lebanon, all to no avail.
Powerlifter's suggestion is the way to go. You can also order recharge cards from Hop directly, and applying these credits will extend your balance - so you don't lose it all after 12 months.