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Originally Posted by TheMadBrewer
For the past nearly three weeks I have gotten a busy signal when calling my trigger number and an error when I try and trigger from the web.
Sometime in the past week the toll free number started working, but I cannot logon to the website to update the number so it will be of limitted usefulness.
My only response from CBW customer service was a note from Barry saying he forwarded my complaint to tech support. That was well over a week ago.
I have been a loyal CBW customer for a long time now and have recommended it to many people, but this is too much. Luckily I've had good wi-fi access most of this trip and could use my voip provider to make calls, but since I am away from my computer most of the day I am not able to return calls in ant timely fashion,
This has to be a serious financial meltdown -- anything technical (i.e. crashed server) could be fixed in much less than nearly 3 weeks.
Count me now as a former and very disgruntled CBW customer
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It is so sad what is happening...I have also recommended CBW and enlinea to many of my friends and it has saved us mucho money....
I just can't understand what has happened...as you said, if it was a technical issue it wouldn't take 3 weeks to repair.
I just wish they were a bit more forthcoming as to just what is going on...it is interesting to note that on their web site (CBW) on the log in page it says log in gtemporarily unavailable and to send e mail requests to update your account which unfortunately was one of the big advantages of CBW you could change what had to be changed on the fly...
I can't conceive there is any alternative out there which allows me to call the USA from most anywhere in Europe, South Africa, Australia and China for 14?/minute...I just hope, as I said, it is a temporary disruption and not whoever does their connecting putting the screws on them as well as the roaming partners.