[andy]

Very eloquent, Stu, and I'll be interested to hear their reply.

I wonder if people are still experiencing the incorrect charging of call length, and whether this is due to problems with their systems detecting hang-up signals on calls, or errors in their databases and how that call info is fed to the companies billing department - probably the former.

Members of this forum have signed up with the company, and some have used a call forwarding facility. Does the equipment at a destination number, like for instance a mobile phone, have to be vetted by Voicestick? What if a different provider is also used to enable callback via the Voicestick number, and unknown to the customer, this company uses Asterisk or similar? Is the customer legally beholden to Voicestick for use of that other company's equipment of which he or she probably has no technical or other knowledge, or any duty to learn?

It's totally fair for companies to detect dodgy callshops and other shady operations trying to abuse their services, and one company told me that fraud is rife in telecoms, but to accuse individuals of abuse of very moderate usage like this seems rather petty.