[YackieMobile]

i think you dont understand my answer

How work a processing....

We have a merchant account...( condition for accepting a credit card payment )

We have received some payments from this processing solution

We used exactly the same gateway for refund our customers as agree

For a payment we have a ID transaction; For a refund we have a ID transaction ( copy availlable )

So for us, all refunds was effectued by our accounting department

Some customers have allready receive their refund, some not... since 3 months the only information from this Processor ( we have allready change our processing company ) is too many charge back have blocked some refunds....

We are still waitting for our statement

For know who have received their refunds, who have effectued a charge back to his bank, and who are still waitting for a refund

I think you will understand easely that only the customer who doesn't have received a refund or starting a charge back process will receive a direct refund from our company

TODAY, all customer who have ordered a cards have his sim card Shipped; all first customers from this Forum have received a DID number who (normaly) work

All customers have at the end of the day will receive his card, and the air time associated

With the refund, this mean that the SIM card and the air time attached is free...

Our goal is to kepp our customers, not to still fews dollars from 25 Pre paid customers...

We had some technical issue, we had some email answers issue, well....i can not say it is wrong...But i`m still saying that Yackie Mobile is a good product...



Thank you

Yackie team