Quote:
Originally Posted by AndreA
Simply your handset is NOT compatible with the callback system of a UM simcard. This is the classic error when a cellphone can't use the UM sim tool kit... you have 2 solutions:
1. use another handset
2. try to call through the Sim Menu' (call US from Italy/Um use +1 or 001)
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AndreA, read again tivoboy's first post

:
(quote)
but they have tried normal dialing, and MENU BASED dialing as I always have, and it just doesn't work.
(/quote)
It seems that dialing via UM menu didn't work either...