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Originally Posted by tivoboy
So, I gave my parents my riiing card for their italy trip. to date, they are not able to get any calls OUT. I can reach them fine, but they have tried normal dialing, and MENU BASED dialing as I always have, and it just doesn't work.
The phone SAYS, message sent, but nothing comes back to them.
Is there some system that needs to be used in Italy?
They have tried dialing with the phone, +001xxx.xxx.xxxx, or +1xxx.xxx.xxxx
or menu based dialing, +001.xxx.xxx.xxxx, or +1xxx.xxx.xxxx
thoughts?
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+001 shouldn't be valid but +1 is OK. When I was in Italy in July I used "+1" format to reach a CBW DID in the USA from UM - no problems at all.
I dare to suppose that the SIM is out of credit. However, it was told on the forum that an unofficial feature of UM is that incoming calls (even free ones) don't work when the credit drops below 1 euro but in order to make a one-minute call from Italy to the USA, 1 euro credit is enough.... :unsure: