I received this email from Cizake (Also posted
here). This was actually in response to the email I sent on behalf of KarenM. May be some of you also did. I gues the next step is how to get a refund. It seems like a very good product, but it's so unfortunate. It was obvious that something was going wrong once we stopped hearing from Cizake.
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Dear customer
I am sorry to hear about the bad experience you have with Yackie Mobile. This product is an inherently good one.
Unfortunately the directors of the company had not taken as much care with the essentials of providing excellent customer service or technical support.
I had continually tried to get them to focus on those issues in addition to providing the physical sim. My goal was to not only have an excellent product, but an excellent company, offering all the support to make you want to be repeat customers. Some of you know how much I have been responsive to customers because I believe no company can survive without a strong customer relationship.
However, with the continuing problems at Yackie remaining unchanged, and my having done all I could, I decided to leave Yackie Mobile and formally ask the owners of the company to make a full refund to all customers.
For more information concerning your Yackie refund, please contact Michel at
AcFrance@aol.com or
ceo@yackiemobile.com.
Best regards,
Florian SEROUSSI