UM +423 no-go in Brazil
 

Hey gang-

Just a head's up...was in Rio for work and looking forward to using my UM +423 with free incoming. Unfortunately, phone didn't work at all. I successfully registered on TIM, but was unable to complete any calls to the US or to Europe. I also tried my CBW number and no joy. Unable to even check Balance. I tried registering on Oi and Claro as well- both showed up on my Network list, but neither would register.

Back in US now and a quick test got me my Balance as well as my CBW callback, so seems to have been a Brazil issue.

Kupe

It seems like quite a few of these internatinal cards just do not function in South America.

And the problem is with those countries with free incoming mostly for some strange reason...

I have to say I've been pretty disappointed with UM claims vs. reality when it comes to Central and South America. As we've discussed elsewhere in this forum, UM has claimed Guatemala rates on their +423 cards for over a year, but it has never worked. Brazil as I found is also no go. And Costa Rica has been very hit and miss for me as well. I posted in one thread here that it worked okay (and it did), but last week it didn't work at all.

All in all UM works as advertised in Europe. Elsewhere, better have a backup.

Kupe

Did you write to UM's customer care?

Just curious to know their answer.

Yep- sure did. They wrote back asking for some additional info, and I'll post what I hear.

Kupe

I live in Brazil.

My Yackie Mobile works pretty well. The main issue is that some phone companies are unable to call the +354 number, but the "local" number works perfectly.