Gt-sim bad bad bad
 

I'm an ex United Mobile customer.
Looking for a replacement card I bought the GT-SIM on April 22 2009, before their replacement offer.

The only fact it's I've paid them 44.95 Euros and to this time I've not received NOTHING!!

44.95 Euros was the minimum amount: 19.95 for the Sim and 25.00 prepaid refil.

They answered to me many times they send me the Sim with NO traceable delivery postal, nothing demonstrating the dlivery!!!

Finally, they told me if I wish another Sim I've to pay 9.95 Euros much more!!!

Now they doesn't answer no more to my inquiries.:nono:

I've buyed others sim card, and all of them gave me a trace number to monitor their deliveries to me, and always the cost of such sim was not so high as GT-SIM.

I think the equation: more amount = more customer care

To GT SIM it's not so!!:nono:

i have used GT-Sim for more than one year and they are very good and powerful company , they are not like united mobile and Yackie , even they have a new service of tracking your sim through the Internet ..

Track Your Global Position
ow you can check your position worldwide. To enable this service a setup fee of Euro 4,95 will be charged. Each track will be charged at Euro 0.09 cent.

The accuracy will be at 80-500 meter depending on the density of the BTS (signalling stations). To test it you need to make sure your phone is switched on and you have a network signalling.

A new service of tracking my sim?!?!
Which sim? I've never seen MY sim!!!:mad:

If you paid by visa just contact visa to get your money back.

If you order something and they ship it's up to them to prove it has been shipped. If there is no proof of that and you have not received it, it has not been shipped, as simple as that.

All the sim I received in the past we normally delivered by mail and I had to sign for receiving the mail. This is how it should be done and it's also proof for the sending company that you did receive your sim.

Thanks bbob.

I waited too much, hoping in some their customer care solution.

And my bank says I should have ask my money back within 2 months by the transaction; :confused:

This was one of GT SIM replays:

Our GT-SIMs are sent in special security sealed GT-SIM Folder. In your case, as you have ordered just a SIM, it was sent by normal Post, which means No tracking is available.

I have ordered just a SIM! Just 44.95 Euros!:ranting:

Cangia:

Seems to me that if they send a package to a customer with no tracking number or system, and the package does not arrive, it's up to them to make good on the purchase. It does not cost that much more to pay for a secured delivery system. In the U.S., EKIT sent me SIM by UPS. They sent me a tracking number by e-mail the day the order shipped. I tracked it all the way to my door. GT should step up and accent responsibility for the lost item and send a second one. They can turn off the first one.

Even using normal mail you can sent it registered. This means you have proof of sending it and when it's received you sign for it and the sender will get proof you signed for it.

If there is no delivery made the sender has to file a complaint at the postal service. It's very strange that even when using regular mail they don't sent is signed for delivery. Both my globalsimcard.co.uk and travelsim.co.uk came like this.

They can claim it's sent by mail but without proof they can't claim anything, it's just that simple.

If the 2 moth's are past back luck for you. I would not wait that long. even regular airmail should not take longer than 1-2 weeks to most countries.

How did you pay ? Visa, Mastercard

A Visa Card

Contact Visa, Direct and file a claim the should lookin to that.

If not some visa card will give you an insurance on the item you bought. For example by dutch visa card will give me 180 days insurance against loss or damage of the goods I bought using my visa card.

You lost your card, has never been delivered so you might try to use the insurance. This is only if your card offers this, not all visa card do this.

These mess-ups really saddens me. There's another thread (different company I think) where a customer paid 35$ (!!!) shipping and waited more than two months (and has been told that the shipping costs were actually 67$ and in the end had the service cancelled completely because he wasn't nice enough during those two months).
Even if we see only singular cases still each one of these experiences is one too many. The SIM cards cost now a couple bucks, if that (I'm talking about the physical thing, when bought in bulk by a phone company). Unless you want to have some mega-fast overnight delivery it doesn't make sense to add any services to normal mail (which is under $2 in most situations). If the item doesn't arrive let's say one week after it should normally arive just send another one. The customer can't be at fault here (except for obvious stupid things like wrong address) - the card is absolutely useless without the service, either for a mail thief or for a dishonest customer. It can be only a honest mistake (mail lost, etc) or just the company trying to make a quick buck. If after months the company tries to get extra money, is still not delivering and so on it's pretty clear it's a rip off.

Anyway I would strongly suggest not to accept any unreasonable delay and to dispute the charge immediately if you see nothing happens after let's say twice the original delivery time (which can't be more than 2x10 days I guess). Of course that's for the next time as now it's way too late.

f300 it's as you say, only when using ups fedex and those you can expect to pay 50$ or more for an enveloppe. but these all have track and trace and delivery worldwide is normally within days, maximum a week.
Regular air mail even the one you have to sign for does not cost more thatn 10$ and should be delivered anywhere from 3 days tot max 2 weeks.

Both options give the sending company proof they have sent it and if you signed for it. If it takes longer that the shipping company made a mistake of the sim was lost stolen, whatever.

In that case like you said they should have sent another one. Let's give them maximum 30 days to deliver, if not any you paid by credit card you just request a charge back and the deal gets investigated. In that case the sending company has to proove to visa that the item was shipped and received by you. If they can show proof of you signing for the package they don't get their money and you don't have to pay.

This should be a warning to everyone. don't let those companies screw you around, give them 30 days than charge back and get your card from somewhere else.

My World Master Card states that "We must hear from you no later than 60 days after we send you the first bill on which the error or problem occurred." So if you get a bill 20 days after the purchase, you essentially have 80 days from the purchase date to file a written complaint. I am not sure if this is the same with European credit cards, but if an item has not arrived in a month I certainly would file a complaint. My Master Card even includes a form with the bill to file the written complaint.

Strange
 

I'm using GT SIM now since January this year in a lot of countrys in Europe, i get two numbers from them and do not get any problem to get my SIM cards.

It can happen that the post company lose something.:(

I know that GT SIM support is not perfect and also not really easy to reach.
Then send them a LOT of mails with the reference of the past mails. Sometimes it works. In the same time call them (if you use their service directly from their website it doesn't cost you anything).

In my case sometimes they charge me bad and i have to do it like that, but at the end they always give me my money back.

Now i suggest you not to leave this like that YOU SHOULD GET YOUR SIM with no extra cost, then ask them again and again and again :chair: to send you the SIM that you already pay.

I was also a UNITED MOBILE customer and i think that GT SIM is a good deal. They offer you a voice mail by web (no cost), you can buy DID numbers then the people can reach you on a local non mobile phone number and you only get charged 0,10 Euro/min(if the country is free in incoming calls).
You can send web SMS and web calls (BETAMAX is cheaper:eek:) evrything with the same bill

Hope this can help you
luciano

luciano, as you say yourself gt-sim customer service seems lazy answering emails. In this case the guy doesn't have his card so he can't call them for free.

Do you really want to sent 10 emails before you get a responce. Look at the time this is costing you and the anger. Than finally you get some moeny back for a wrong rate of whatever. So to get say 2 or 3 euro back, you have to sent mails or call time, is that reeally worth all your time.

Your statement saying you have to call them or keep mailing them really means that their customer service sucks. At least thet is my conclusion.

Bad customer service but good deal
 

Hello bbob
First of all i want to say the following because what you say it's not truth
You can call GT SIM customer service for free even if you are not customer
On the main page follow the link

NEED HELP

then you can call them for free.:)

In my post i just write my experience with this company i never tell that it's the best in the world i just say it's a good deal for the price you pay and i'm not working for them.

If you know any global sim company with a nice customer service tell me i will follow you, but for sure if the customer service is good you will have to pay more for this service and this will be useless.

If i want a good service but a high price i will keep my actual cellphone company SFR, with them when i'm abroad the service is almost perfect, but not the roaming rates :nono:

Once again if cangia wants is money back the only way that i know it's to try to get them (call or email) again and again :chair: even if that means for you that GT SIM get a bad customer service (for me too :cry::cry:).

After that if this does not work you can try to use the credit card insurance to try to get your money back, normally should work.

Mart.lu:

I have had very good luck with Ekit's customer service. Both before and after buying their products. They are available 24/7 by phone. They have been very helpful in solving problems with my phone and the workings of the SIM. As far as I am concerned, customer service is more important than finding the absolute, lowest priced SIM; and their lower quality or non-existent customer service people.

I am using a Travel Sim UK - 100% Free Roaming - No Connetion or Daily Fee card and their customer service works fine. Some weeks ago the platform had technincal problems which seemed to be a problem amongst all numbers, so for example GeoSim World Wide Sim Cards | Cheap Overseas Mobile Phone Calls & Free Roaming International Sim Card | Geo Sim Card Saves 85% On International Call Charges was offline and other too.

Travelsimcard allready had a message on the frontpage informing us of the problem. This saved me calling them and them asnwering tons of questions from user. They updated this page during the hours of the problem. Globalsimcard for example did not have any message.

So yes there are companies that have a customer support.

But it's up to you if you want to pay the lowest price and have bad customer support. My opinion is that you pay the company something so yes you can expect some support.

Your way of the mark!

Roaming sim cards are especially designed and programmed with larger chipsets. A realistic price is more $15/$20 depending on quantity and suppler.

Yes bbob
Our customer support is 24/7 - Both telephone and email. That's why we can update our website very quickly.

Are you serious?

Obviously not wanting to dispute this with an expert, but just hoping to learn something here... apart from the auto-callback trigger, what makes them so very different from the contract SIM (64K I think) that I have from o2?

Its easy to misjudge judge a book by its cover. The issue referred to affected less than 0.5% of GeoSIM users and therefore did not require an "alert" to be posted on the website.

Customer support cannot be judged on what is posted on a website. A recent comment from a customer ....."Thank you for once again having the best customer service I've ever experienced." says it all.

Don't know if it was 0.5% of the customers I have both a globalsimcard.co.uk and travelsimcard..co.uk and both were offline. I must have been unlucky having 2 cards offline.

If you want to argue about what is posted on a website or not. My point is that your competitor did feel the need to inform customers about a problem. Even if it's like you say ony effects a small %, for those it saves them calling you asking what is going on. It saves you telling the same story 100 times.
For me it just shows that this provider actively monitors the system and in case of an error reports this. For me this is an example of good service. And yes there is more than this that makes a good service.

What I do find bad service is the situation where some providers including yourself have talked about the launch of a dual sim card but keep delaying this. Maybe it's time to either take the offer offline or give us some background info why this keeps on delyaing and delaying. Informing your customers even if it's not good news is also part of customer service.

It was 0.5% of our customers.

Who is to say the system / service is not actively monitored 24/7?

With such a small percentage of users affected, many of which were not actively using their SIMs at the time, the need to alert unaffected users was deemed unnecessary.

Different companies have different perspectives and priorities at any given time. Because one company chose to do one thing and another something else, does not mean that one is "better" than another, simply that at that particular time and circumstance, they chose to address different issues, probably because each company was being affected differently at that point in time.

This is not about "bad service", but of keeping relevant customers fully informed, of which any dealer of reputation and good standing certainly will have been via email or on their website as they see fit.

I'm not disputing the amount, probably you don't have other choices. However just looking around I've noticed something that might put things into perspective: you can buy nowadays a Nokia prepaid including a Vodafone (I think) prepaid card for 9.97 EUR. And that includes shipping (amazon.de) if you buy more than 20EUR merchandise (which isn't hard). So a current, new (yes, basic and simlocked) phone with everything (battery, charger, SIM) is much cheaper (retail!!!) than a SIM card (wholesale).

So on one side we have EU-roaming with 0.19EUR incoming/0.43 EUR outgoing EU-wide (including to EU mobiles) even for the lousiest prepaid in EU. On the other side you have huge costs like 67$ shipping or 15-20$ SIM card (before anybody in the chain even starts thinking about a profit and before the customer actually using any service). In the end it's really tough to grow (or even keep) such a business and I respect anybody that even tries.