UM+ 44 Numbers Can't Be Reached from North America
 

I have tried numerous long distance providers in Canada and the US, and none of them can route calls to my UM+ number, or UM's own customer service number at +44 7937 09 99 11

The providers here are blaming United Mobile, as none of them are able to get calls through.

I still have my UM423, but the charges to call it from North America are so high, and DialNow.com, although cheap has not been working recently.

Anyone else have this problem?

You get what you pay for. Low cost calling card outfits block access to high termination cost destinations. You may want to try larger carriers such as Primus and AT&T.

I can call UM+ numbers just fine with both Primus US and Primus Canada.

I actually tried Primus, MTS Allstream and Bell...
 

I actually tried Primus Canada, MTS Allstream and Bell - the three big Canadian long distance providers. I'm surprised you were able to get through with Primus - I can't. Are you able to call the UM customer service number on their +44 number?

I am having the same issue with various voip providers. Especially with some UK based. Have you tried calling the +447937 via dialnow?

Tried it again last night.

Primus Canada (WinTel residential) - OK
Primus US (Lingo VoIP) - OK
voipcheap.com - OK

les.net - OK
voip.ms - did not work as of last Sunday

I just tried calling my UM+ cellphone from both a Canadian landline and a GSM phone (on the Rogers network.) The long distance provider in both cases is yak.ca. It took several tries but eventually the UM+ phone (also roaming on Rogers) began to ring.

I ran into the same situation about a year ago with UM423. Using Bell, Bell Mobility and yak.ca it would take several tries before the UM423 would ring. Sometimes it simply would not ring no matter how many times I tried. That was one reason why I switched to UM+.

Unfortunately this sort of thing is just too unreliable to use for the purpose I intended, i.e. so my elderly parents could call me in an emergency while I was travelling in Europe.

By contrast my Mobal number has been rock-solid. It costs more but at least I can depend on it.

Same problem here in the US. Voicestick and les.net connected. Sometimes voicestick takes several tries. The other calling cards I use just do not connect. Calling direct from either my tmobile or AT&T phones rings though.

Never had any problems connecting to UM+ before. Hence, I believe, and as mentioned above, most of these calling cards and VOIP providers are starting to realize the high termination rates they are being charged, and are blocking calls to UM+ numbber range. Those that connect like voicestick.es.net are charging a premium to this number range already. This is the exact same thing that happened with the UM Liechenstein numbers.

Justvoip - no problem at all

Was just in Spain for a week...have call forwarding set up via my landline using AT&T ld....it seems that all calls went through....O9 seems to be working very well too via enlinea's US 800 service!

I have some US customers call me on my um+ number and so far have not heared any complaints about calls not comming thru.

As for voip. All betamax clones including voicetrading work fine with um+

Thanks for your help - it still doesn't work with MTS...
 

Thanks for everyone's replies. I am stuck with MTS for LD right now for a variety of reasons (one of which is they only charge $0.03 CAD per minute for calls to landline and mobiles in Germany, UK, etc. and I am spending a few weeks in Germany.)

Calls still don't work to UM+ numbers with MTS Allstream. It has been more than two weeks, and they keep trying to blame the problems on United Mobile. I've explained to them that the calls complete with other carriers, including Primus, ATT, etc. However, they claimed today to have tried with over 50 different carriers and none of them would complete.

They also claimed to have corrected the problem on Monday and confirmed with me by phone that the problem was solved - I was in Prague at the time they claimed to have spoken with me, so I'm not sure that I believe they tried completing the call with 50 different carriers either!

Fow now dialnow.com seems to be working, but I would love to get the 0.03 rate from MTS instead.

Any suggestions for other low-cost VOIP providers or calling cards for calls to UK mobile numbers?

Not sure what you mean by "low cost". it will always cost significantly more to call mobiles in any cointry that has free calls to mobiles. It's free incoming alright, however someone pays for the call, the caller. It's called CPP (calling party pays).

For UK landlines and mobiles, voicestick is not bad as a VOIP provider. They, like some other voip providers, do charge a premium to call +447937, +447624, numbers though. I have also used the following cards from Union telecard" Purple and Mega Clean. http://www.uniontelecard.com/

For non-technical callers StanaCard (www.stanacard.com) is always a good option. Calls to UM+ cost US$0.27.

New customers can take advantage of their referral scheme that doubles the initial top-up, thus reducing the per minute cost to under $0.14.

I can see using VoiceStick - I used them myself in the past. How would using a calling card be useful to call premium numbers. Unlike VS, how would you get all potential callers to jump thru hoops to call you via card?
Voice Stick now charges a monthly fee.

...mike

Just an update on VoiceStick...

There is no longer a monthly fee, but if you get the Next2Nothing with a free number, you have to use at least $1 per month to keep the number

Emoci -
Thanks. I am surprised they didn't email this fact to their old customers.
I hope their billing is now a little more solid.
...mike

Yes. They did away with all the fees. They only charge you up to if you use less than $1 a month. So, say if you use $0.70, they will charge you $0.30 for the month. The information is on their homepage. The billing is also better now. According to Bruce, they even got rid of the person that came up with all those fees, because it cost them a a lot of their customers.

There are some threads including this one where Bruce mentioned it.

http://www.prepaidgsm.net/forum/free...com-t3399.html

UM+ not receiving calls in USA
 

I live in Virginia and although I can make outgoing calls (only by using the "Tools" menu) I am not able to receive calls on my +44 number. I hope it will work in Europe when I go there soon.

Have you tried with other mobile phone?

UM have had a number of their access numbers blocked by carriers as the original network in Lichtenstein had also used the same number ranges for premium type content such as chat services etc and the networks are refusing to pay the outpayment to them for this content which shouldnt really be placed on a mobile number, but often is in order to gain a high inbound call revenue without using premium numbers which are often blocked or questions by the end bill payers....

We get asked about 10 times a week to run this type of service on our +4477000 number range as this has a very high polo.

Polo; as in the candy?

I am still able to call my United Mobile ICQ SIM +423 number using a 7-11 (Canadian) prepaid calling card. However, the rate is $0.56 CDN per minute.

My Truphone UK number has run into blocking and unregistered surcharges by UK providers even though it is a genuine UK mobile number (Oftel approved -- not Jersey or IOM). Their termination rates match UK rates and they offer free forwarding to UK mobiles (at one time including IOM and Jersey numbers -- I am not current on this).

Apologies to all if this post is a bit too much about only from the UK:

Until about a year ago, there were quite a few callthrough or forwarding operations inhabiting some UK mobile prefixes, one or two of which could even reach for example most European mobiles on weekdays, and all of which would reach India/Pakistan/Bangladesh and similar cost places.

This caused the main networks to regard all non main networks with some suspicion, and exclude many of them from inclusive minute packages, or even also just bar the calls. Truphone's switch to their own prefix may have suffered through happening at around the same time. In the slightly earlier case between Truphone and T-mobile, the latter alleged that as Truphone was not a GSM mobile network, its costs were supposedly less and it shouldn't be entitled to the higher termination fees; it was hearsay that one of their offers was well under a penny a minute.

Ofcom doesn't seem that inclined to mediate or arbitrate these issues. When people spoke to them about the 07744 prefixes that some main networks changed their minds on 2 or 3 times, most were told that what the networks included in bundles was their business, not a regulatory issue. I suppose they have a point, as contracts with across-network inclusive minutes was an invention of the networks themselves, and even now there are still plenty of cases of differential rates on prepaid. From the point of the main networks, one can see that they would be paying out to these small providers, but rarely getting reciprocal revenue from the majority of them.

The disparity continues on to the Isle of Man and Jersey numbers of the various roaming SIMs, which some of the main UK networks include (one added several 07x in March this year), while some exclude and charge even up to something ludicrous like 80 pence a minute


Back to worldwide interest: many cheap calls providers don't make any rate distinctions between any UK 07x numbers (x not 0). Others have a default higher rate for all otherwise undefined prefixes, which may include both IoM and Jersey, small UK operations, and slow reaction to new issues on the main networks. Oddly, Voicestick even publishes varying rates on the same network. But if numbers are unreachable, it may be due to them never being added to a dialplan, or being excluded as too expensive.

In terms of VoIP providers, I've found Future-Nine has the most reliable routing to +44 UM for $0.14 (their site looks a bit iffy, but service is ok)

Future-Nine uses Betamax / Voicetrading as far as i know. The offer the same 3 routes, budget, normal and premium.
I use voicetrading and have no problem connecting to UM +44
My system is setup on a voip server and all calls are also forwarded to the +44 number using voicetrading. This works day in day out for every call.

future-nine uses betamax but also several other carriers.
You can see that if you have a look at the trunks used in the call list. As far there are about 15 different trunks that i found.

Chris

I've had problems today with Future-Nine connecting to my UM Jersey SIM today.

Try using the premium route (if you aren't already): Dial as 04-44xxxx

As much as I'm pissed with united mobile, I have to say that within USA and Canada, most of the time, calling the UM+ numbers in the +44 country code, worked. Caribbeans didn't always work though (last time I checked, there were part of North America ;) ).