yackie mobile review
 

I also used the free sim trial yackie gave as it is a good chance to test their service.

I sent a mail to ask for a voucher giving them proof of purchase of a now non working manx card. The same day I got response and a voucher number.

Ordered the card online, selected a local number and they offer a wide range of local numbers. For some countries like Holland for every area code for example USA some area codes in some states. I selected a US based number.

Some days later I received the SIM by mail.

The number is a +354 number, put the sim in my phone and it worked without problems. Called the US number and the call got forwarded to the cell phone.
When calling the US number it took about 10 seconds before I heard a ring tone but than the cell phone would also ring. Caller ID of the ringing phone was visible on the cell phone.

With the account came a Voip DID number which could be forwarded to voip, sim, 1 of the 2 or both.

I tired to find the settings how to login to the voip account using a softphone but no luck. I could not find the settings anywhere on their site. I would need the sip address of their voip server. Can you supply me this information or put it on the website. In faq you have answers for gsm but nothing for voip.

I also looked at their rates for making call through their voip system. The rates are not the lowest and not the highest in the voip market.

The charge for incoming calls through a voip number is $0,29 euro 0,20 which is ok.

EU law now has maximum rates for receiving calls: http://ec.europa.eu/information_soci...l/index_en.htm

2007 incoming is maximum 0.24 euro (without local vat) 2008 0.22 euro 2009 0.19 euro

Maximum roaming rates when making a call inside the EU but outside your home country, 2007 maximum 0.49 euro (without local vat) 2008 0.46 euro 2009 0.43 euro

So when you have a say German cell phone and you are in France and someone calls you on your German Cell number you pay 0.24 euro per minute. When making a call using your German cell phone in France you pay maximum 0.49 euro (without vat) to fixed and mobile numbers inside the EU.

So at the moment the rate for yackie of $0.29 per minute seems reasonable as it is a bit cheaper than the EU maximum. This said using your own voip system like pbxes and forward call the rate for receiving calls can be lower 0.11 tot 0.14 eurocents. But this is a do it yourself solution which is not plug and play.

So incoming rate on a DID number to your mobile seems ok. 1 DID number comes with the account but you can add many more. If you add did numbers they will cost you around $9 per month or $108 per year.
In my opinion this is fairly expensive for DID numbers. In Some countries you can get your DID number for free, like Germany, UK, in other countries like Holland you pay 10 euro per month, Belgium has them also for around 10 euro. Paying $108/Euro 77 per year for a voip DID number is just to expensive.

Yackie call rates.

As said above the EU has maximum rates now which will be lowered the next 2 year to a maximum of euro 0.43 per minute (without local vat) in 2009.

When looking at the yackie rates these are really to high !.

My thinking on this is very simple. The charge $0.29 per minute for incoming call through your voip did number to your cell phone + voip ratex is what calles should cost.

Take for example Mexico.

Incoming =free or 0.29 through a DID number
Calling the Netherlands from mexico is $ 1.89 to mobile and $ 1.79 to fixed line.
Making a yacki voip call to the netherlands is $ 0.024 for fixed lines and 0.26 for mobile.
So I would think the rate would be $0.29 + $ 0.024 / 0.26 = $0.314 / $ 0.55

Example Germany

Incoming =free or 0.29 through DID number
Calling France from Germany is $ 0.59 to fixed and mobile
Making a yacki voip call to france is $ 0.024 for fixed line and 0.271 to mobile.
So I would think the rate would be $0.29 + $0.024 / 0.271 = $0.314 / $ 0.561

Example Australia
Incoming =free or 0.29 through DID number
Calling UK from austraila is $ 0.49 to fixed and mobile
Making a yacki voip call to UK is $ 0.024 for fixed line and 0.286 to mile.
So in this case the rate to mobile would be $0.29 + $0.286 = $ 0.576
In this example yacki is cheaper to mobile compared to $0.29+voip rate !

I can give more and more examples where it shows that the rates for outgoing calls on your yackie phone a very high in most examples. Some countries and only to mobile they are lower than the $0.29+voip rate to mobile.

On the yackie website you can have a rate list by saying the country you are in an the country you are calling you. What I would like to see is an overview of the countries with free of 0.29 (through) DID incoming calls.

Also I does not state how that rates are charged, per minute per second, per 30 seconds or 1 minute and than per second.

You can call the 105 number for customer support but what is the rate for doing this or is it free of charge ? Same question for the number 108 for voicemail ?

So to conclude the review.

Positive

- Order processing was very smooth and fast.
- Choice from many DID numbers worldwide.
- Have incoming numbers being forwarded to your cell phone for $0.29 in many countries, which is an acceptable rate (lower is only possible with do it yourself solution)
- Many countries have no incoming call charges when calling the +354 number directly.

Negative

- Outgoing call rates are to expensive
- Incoming calls of $0.29 are charged per minute not second.
- DID numbers have a too high monthly charge (typical $ 9 per number per month)

Would I use yackie ?

For incoming calls yackie has a plug and play solution to forward a DID number to your cellphone so people can call you on a local number (local charges for them) and you pay $0.29 per minute. So yes for receiving calls yackie is a good solution.

Four making calls I would not use yackie as their rates are to high. I gave an example of their voip rates and I think call rates should be the $0.29 incoming cost + the voip rates the destination you are calling. Yackie is although using far higher rates in most cases (expect some mobile destinations). Even a novice user could use a callback solution to set cheaper outgoing rates.

Because of the many free incoming countries I will probably use the sim in combination with pbxes and voicetrading and setup my own did forward and callback.
Using this solution forwarded DID calls will only cost me euro 0.114 / $ 0.16 per minute.
pbxes pro also has the callback option which makes calls using voip possible. Outgoing rates would be the $ 0.16 + voip rates. For fixed lines to most countries this is between $ 0.015 and 0.05 per minute and mobile $ 0.15 to $ 0.35 so rates will be between $ 0.175 - $ 0.21 to fixed line and $0.31 to $ 0.51 per minute to mobile.

Update: tried to call the +354-380 number using betamax voip and can't reach the number. I get an asian lady saying callie is busy please try later. This makes me reconsider using this number for my own callback, let alone using it at all. My current um+ solution works fine for the moment.
Worst case I could callback the DID number pay yackie $0.29 for connection to the sim and have my pbxes dialtone. I would only use this solution when um+ is offline or has problems.

VEry good analyse, excepted for the outgoing call

Can you explain me, how you want have an outgoing call for .....0.29$ + the voip cost ?

Because no one SIM card work like that on this market, UM, MOBAL, US etc etc

The incoming is when you receive a call, OKI? free if it is on your 354 number in most countries, and you need to pay 0.29 $ on the DID ( who is what the Europeean regulation have requested in Europe FOR ONLY the Europeean Operator !!!, ALL others will pay 1 $ or more )

The Outgoing call is when you will ake a call, SO ??

First cost the SMS trigger ( we dont charge you, But we still have to pay it )

You receive the call Back ( one Mobile Terminaison need to be paid ) and we reach your correspondant ( one other Mobile Terminaison need to be paid and we dont use a Voip terminaison, but a GSM for a mobile )

So our cost are Not necesseraly 0.02 $.....

We charge 0.49 $ for one out going call on a mobile ( 0.38 Euros ) who is a very good rates for a traveler coming from ASIA, US, etc etc and a good rates too for one european citizen, and one of the best rates for a mobile

If you add to this The local DID availlable with your SIM, the possibility to use the VOIP ( you have a softphone allready pre setup on our web site Bobb, you can use it, just need your user and password, but the SIP account is *** ** ** @ sip.yackie.com
) and with a GSM / WiFI phone or a phone and a PDA or a Notebook.....You have a complete site of services

We bill per minute, and we will release one new Option for the US market and the South americain market ( specialy Mexico, Argentina, USS and Canada )

Any questions.....Shoot

Got vaucher as well
 

I've applied for a free SIM as well and got vaucher the same day, and the confirmation email that my SIM has been shipped the very next day. So far, so good :-)

Does the Caller ID work for an outgoing call as well? We all here are interested in callback solutions :-)

Here's what they've sent me: SIP username/number: 6xxxxxx, password is the one I have used for registration, and the SIP proxy is at sip.yackie.com (aka sip.varphonex.com). Still haven't tested those, though.

explain about outgoing cost:

As you said you have to trigger the callback via sms and this cost moeny. You could choose to have a starting rate say 0.25 euro per call like UM does.

Ok once the callback is triggered a call is made to the SIM. This call should not cost more than $0.29 per minute as this is what you charge for forwarding a did call to the sim.

This is the cost for making the connection to the sim, but not going further. In a normal callback situation I would than get the dialtone of the callback and can dial the number I want and the callback rates.

To give an example I could use a betamax service and sms them the number I would like to call. They would call me back (the charge the rate for calling a +354-38xx number. They would also call the number I stated in my sms and would connect the 2 calls. The 2second part of the call would also be charged against their voip rates. 2 rates added together will give the toal rate.
Works simular like your system, sms to trigger the callback and connection to the number you want to call.
Andy has given some examples of this on the forum.

In my example I am using pbxes to make the call. I trigger the callback by calling a did number which recognises my mobile number. I get a busy tone and receive a callback. There is no cost for doing this as there is no sms and i receive a busy tone.
I get calledback on my +354-38xx number (which cost me around 0.11-0.14 euro) than I get a dialtone of the pbx and call dial any number through voip at voip rates.

Another example www.callbackworld.com select iceland cellular as calling from and than example france cellular. cost $ 0.34 per minute or $0.15 per minute for fixed lines.

I understand your view that it is cheaper than other normal carriers and visitors from asia it's a cheaper solution. Also I understand that other companies have simular service has simular rates but explain me what a do it yourself solution like pbxes or betamax provider callback is a lot cheaper than the solution you are offering.
In case of betamax the service is simular also triggered by sms but rates are a lot lower.
But i can understand that you want to make money. The problem is that most of your customers will see the service as a cheaper solution compared to what they are allready using. Here on the forum I think we go deeper into what is possible and what is really the cheapest route. Things like betamax sms callback or callbackworld or do it yourself pbxes are than possible to lower the cost over more.
I my view knowing the alternatives I can use your service for outgoing calls is to expensive, (like many other providers) for most people not knowing the alternatives your service is cheaper than what they are paying now.


Thanks for the info of voip. I was allready using the express talk package but it would still be helpfull to add the sip settings to you site for people than want to connect using their own softphone of wifi cellphone.

Bill per minute please state this under the rates on your site.

Yes called id works for outgoing calls, that said the caller will see the +354-38xxx number.

That said the yackie solution really promotes the use of a DID number to call and forward to your sim.

What I would like to see it that the user would be able to set the outgoing caller id to one of the DID numbers. So whenever you make an outgoing call on your cell e the caller id would show the DID number. Technically this should be possible to do.

As you said we are interested in callback solution. My post here above allready gives some examples on how callback solutions are cheaper than the yackie solution at the moment.

Nice
 

Ah, very well, then. That solves the pain I was having with IoM card, so I ended up carrying two cellphones: a regular T-mobile used to initiate the callback since it gives the caller ID, and the IoM to receive the callback itself.

So, all in all, this looks like a very decent offer. If you don't mind giving up your airtime credit you can be called on the (landline) DID, otherwise +354 mobiles can be reached via webcalldirect.com for 11 ct/min (source: http://backsla.sh/betamax ; however not all services support SIP calls).

NB, at one point in time I was also using some homebrewed solutions for a "dialtone" callback, ie. you call a number, your service calls you back giving you the dialtone to dial out. However, I haven't found the DTMF to be reliable enough and it was sort of frustrating "now it works now it doesn't" experience. So eventually I gave up and took 20-odd Italian DIDs at www.euteliavoip.com for free, and registered them through an asterisk instance on a dedicated box. Since 99% of time I call a well-known set of numbers (family, office, friends), I have 1-1 mapping between an Italian DID and the number I want to call to. Asterisk responds with "Busy" command to all incoming calls and triggers the callback via one of the betamax services Web interface.

as you said the dtmf tones can be a problems. I have used UM with my home callback and never had any problems with dtmf tones.

Than I switched to manx card and using pbxes and from time time time had some problems with dtmf tones not coming through. 1 month before manx shut down the dtmf codes would not come thru at all !!! and callback was impossible.

Now I am using UM+ with callback and no problem for the DTMF tones. I have not tried Yackie with DTMF tones and Callback, but it is on my list to do.

The potential problem with dtmf tone probably comes from compression that some operators are using. It seemed to me that manx was using to much compression making it the dtmf tones would not come thru. I tested the callback and dtmf allways using betamax and Um+ came thru and Manx did not. As this is not a betamax problems it must be the carrier that causes the problem.

Callbackworld has some great ratex on iceland mobile, seems very low and competitive.

Keep in mind that betamax carrier do not always connect to +354380 numbers. I would not consider it a good solution. Other voip carriers have the same problem too. Also the price quoted for webcalldirect is without VAT

you are right, just tried calling the +354-380 number with betamax. Even voicetrading premium route did not work at the moment and I got an asian girl saying to me the callie is busy try again later.
Tried it with internetcalls and voicetrading. My normal dutch cell phone would connect whithout any problems.
Knowing this I don't know if this sim will be a useable solution for my own callback. Um+ is still working and works well in the european countries I normally work in.

Worst case I could callback my did number, pay yackie or $0.29 and have my pbx dialtone and rates. To fixed numbers this would still be cheaper than their rates, to mobile numbers it would depend on the country.

Enlinea is a tad lower and worked extremely well for a friend to whom I loaned my O9 sim this past July in Italy, Greece and Croatia.

Hi bbob,

Thanks for your time in reviewing Yackie's product, I just wanted to clarify some issues here.

1) It's not necessarily fair to compare GSM and VOIP (look at the price difference between fixed line and mobile) To begin with, the $0.29 incoming fee does not provide Yackie with any revenue. It was a special case where it was more important to provide you with good service than make money. If Yackie was to only charge you $0.29 + a voip call then it wouldn't make commercial sense (look at what's happening around us in this market, i.e. some of the IOM products being shutdown).

2) Mexico incoming DID costs $1.54 due to the surcharge imposed on roaming customers there.

"Example Germany
Incoming =free or 0.29 through DID number
Calling France from Germany is $ 0.59 to fixed and mobile
Making a yacki voip call to france is $ 0.024 for fixed line and 0.271 to mobile.
So I would think the rate would be $0.29 + $0.024 / 0.271 = $0.314 / $ 0.561"

3) The Germany example is $0.56 for mobile, (sounds like a lot in USD) which is €0.39, lower than the new EU maximum rates.

Calling UK from austraila is $ 0.49 to fixed and mobile
4) €0.34 to the UK from australia roaming is a bargain in my opinion.

"Because of the many free incoming countries I will probably use the sim in combination with pbxes and voicetrading and setup my own did forward and callback.
Using this solution forwarded DID calls will only cost me euro 0.114 / $ 0.16 per minute."

I would like to explain here. The cost of running a GSM worldwide roaming network is very high. All we need for VOIP is a PC with some software and an internet connection. This is not the case for GSM. The infrastructure and switching equipment required is very expensive (€100.000 is pocket change in this world) Apart from that, you need interconnect and roaming agreements and quality SS7 termination worldwide. By using your international prepaid GSM phone for your own callback, you make it impossible for your operator to make any money, which is not sustainable long term.

I can only ask that anyone reading this who uses international prepaid roaming SIMs for their own callback solutions remember that if everyone were to do so, their operator would not survive.

We strive to provide high-quality worldwide roaming in 190 countries at low cost. We welcome any suggestions as to how we could improve our service.

Many thanks,

Yackie Tech

I can vouch for Enlinea's reliability and excellent call quality. For my purposes they are cheaper than CBW by 2 or 3 cents/min.
(I use them w. my U.S. T-Mobile phone when in many countries where I pay only 29 cents for incoming calls but would have to pay $1 to almost $2 to call back to the U.S. and almost as much to make local calls where I am roaming. W. Enlinea I pay 29 +5 cents for outgoing. This plan was discontinued 3 or 4 years ago for new users.)

...mike

Hi Yackie Tech:

Thanks for your response...how can you improve the service...well one thing that has to be done is to add Switzerland as a roaming partner which has always been a big negative of O9 with whom you have some sort of a relationship......

Just to clarify Mike's post....he is grandfathered on T Mobile USA's original international roaming plan which they discontinued when they started their world class roaming program although from what I've read, it is becoming somewhat more difficult to get info from T Mobile US about just which operators charges what to roam internationally as rates on this plan vary even by roaming partner.

But in this case, it would be a good deal.

That's a fair point. We all want the advantage of our international roaming sims but we have to allow the providers to make a living, or we'll have Callkey and the Isle of Man situation all over again (-:

I'm not sure this was the issue with the Isle of Man fiasco....when I was checking out rates on cbw and enlinea, I noted that rates to use their services from UK mobiles were extremely high and it simply wasn't economical to use them (that is CBW and Enlinea) to call out on an Isle of Man sim card. Likewise, it is not economical to call out on a UM+ card using cbw and/or enlinea as rates are in the vicinity of $0.50/minute for UK mobiles as opposed to $0.29 to German and French mobiles.

Well, perhaps their tariffs for UK mobiles are a little too opportunistic. There are others that have UK within a cent or two of French and German mobiles.

To Yackie
 

Hi Yackie

You mentioned "We will release one new Option for the US market and the South americain market ( specialy Mexico, Argentina, USS and Canada )"

It would be great if you could bring roaming charges lower than what they are now - can you give us a glimpse on what the new charges will be for inbound/outbound calls in US/Canada/Mexico and when do you anticipate to roll out this service?

I'm not sure if people here realise that if you get any rate for free prepaid international mobile incoming below around $0.50 that there is some operator in the chain losing money, this is the reason why there is bad access to prepaid number ranges from many voip operators and also why the numbers get blocked.

International prepaid callback roaming isn't really a free lunch, most of the operators providing these services are struggling due to the sheer cost of maintaining the mobile network, then people like us come along and say hey, it's expensive to call the numbers, but still want free incoming when the operators are making hardly any money.

Let me elaborate, the SMS charges are very high in a roaming scenario, let's suppose $0.30 per message, you make a call and it's busy, so you call back in 5 minutes, operator has fees of $0.60 to cover along with the callback charge from the first call, say $0.20. .. so operator has fees of $0.80 to cover when you pick up, you talk for 2 minutes and pay $1.00, operator makes 20c.

Then people think, hey, I paid $1 for a 2 minute call, how expensive, let's use callback, and so the operator doesn't even get his 20c.

More power to Yackie for providing a professional and value packed service with local DID ranges in scores of countries with good quality voice and good support

We are in test process since few weeks for releasing the US SIM card, as we are also MVNO in USA

The goal is 0.10 $ in USA Nationwide call, on peack and off peack
DATA roaming availlable

Call to canada, mexico, argentina etc etc around 0.12/0.15 $

Call to most international countries around 0.15 to 0.25 $

and call from the Canada to the US and world around 0.20/0.25 $

And call from the South american countries to the USA an the world from 0.20 to 0.69$

Off course same fonctions than the World Card ( who will be delivered bundleled for the world travelers to the US( noth and South and canada ), this mean, DID can be attached and forwarded both on SIP / World SIm / US Sim etc etc

and few others features who will be released in few days

Sound Good?

If someone sends an SMS to your virtual number, is it forwarded?

SMS uses Global Titles on GSM MAP which is of course not available on voice numbers. (GSM networks are much more complicated, there is no MAP SCCP interworking on DID ranges)

I assumed that was the answer, but FYI there are some exceptions. For example, Truphone has DIDs that can receive SMSes. BT has some UK landlines with this capability. In the UAE, Etisilat had played with this concept but I don't think there was enough interest and the program was dropped.

I'm not a techie and a little dense...does this mean there will be a different sim card for the USA than the international card so I wouldn't be able to use the international card you are offering now in the USA?

And your USA rates...are those to both make calls and to receive calls or just to make calls with free receiving of calls??????

Thanks.

I try to call 105 and see there is a charge associated to the Yackie Mobile help hotline number +44 8458693542 (UK)... Look like call 105 will dial that UK +44 8458693542

===========

Yackie Mobile, there are severals software bugs

If I log into my account on http://www.yackiemobile.com and go to "My GSM Account" to view the Calls History...

a) I can't change the 'Start' and 'End' date... It always show today date...

b) I think the call history reports wrong compare to the call history when login to http://my.yackiemobile.com

For example, the call history from http://www.yackiemobile.com displays...

2007-10-25 19:17:32 1613XXXXXXX CANADA Jockvale [Fixed] - 70 sec - $3.18
2007-10-25 00:18:07 448458693542 UNITED KINGDOM 0845 Non-Geographic - 27 sec - $1.539

Total $4.719


While the call history from http://my.yackiemobile.com displays....

354380XXXXXX 1613XXXXXXX CANADA Jockvale [Fixed] 2007-10-25 21:17:32 - 2:00min - $0.48000
354380XXXXXX 1514XXXXXXX CANADA Rogers [Mobile] 2007-10-25 21:17:32 - 2:00min - $2.70000
354380XXXXXX 448458693542 UNITED KINGDOM 0845 Non-Geographic 2007-10-25 02:18:07 - 0:27sec - $0.18900
354380XXXXXX 1514XXXXXXX CANADA Rogers [Mobile] 2007-10-25 02:18:07 1:00min - $1.35000

Total $4.71900

Same total $4.719 but the call history are different... I can see from the call logs that http://www.yackiemobile.com call history not display any call to 1514XXXXXXX which has the same area code 514 as my DID forward to the SIM...

BTW, the Yackie Mobile website certificate is expired a week ago on 10/17/2007. Please update your website certificate.

http://img141.imageshack.us/img141/4...emobileoa8.jpg

=================================

I have a question...

1) If we don't want the SIM GSM voice mail, can you disable it for us? we need to call/email support and ask to disable it?

2) When the SIM GSM voice mail is disabled and the phone is off... if someone call the SIM/DID number, will the callers hear the ring even the SIM/phone is off... and how many rings the callers will hear before it stop ringing...

The reason I ask these questions because I have something like forwarding/following me to several phone numbers... Currently with the SIM voice mail on, if the phone is off or no network found... It only rings twice and go to voice mail... If it rings longer then I will have enough time to pickup my other phone I configured to ring many phone numbers at the same time...

Hi YackieTech,

First of all, Thank you for the outstanding service on getting the Free SIM out. I've tried test calls and it works great. Certainly an outstanding product.

You mention the US product. I have the same question as above. Will I have to buy another SIM card as well as the international card or will the interface be seamless?

Thanks.

Yackiemobile where does the incoming cost from receiving a call from the DID comes? THe voip account or sim card balance?

Sim card balance

Yackie I understand your point of view and that you have to make money, but.

You say than on your rate of $0.29 per minute you don't make any money. Why is it that other companies can offer a lower rate to
iceland mobile or are these companies loosing money on these rates ?

Also I gave an example (Andy did) about sms callback other companies offer. This means that not you are paying we sms cost but the user, we are paying the sms cost but the calling rates are a lot lower that.

But there will always be users like here on the forum that are looking for a lower cost solution and are using this. I can only assume for you that this is a very small % of your customers so your normal customers are apying the bills and that's were you make money.

Hi bbob,

I'm not sure if I understand correctly, the $0.29 is for incoming calls on your DID whilst roaming, that doesn't have anything to do with the Icelandic free incoming number.

While it's true that if you use your own callback, you pay the SMS, the example I gave was how the operator makes 20c, which is far below what the operator needs to cover costs.

It's quite simple really, every time you make a call and use your own callback solution to do so, you are depriving your operator of needed revenue, it's of course up to you whether you do so, but at the same time it isn't fair to use the $0.29 as a base price for calculating what other calls should cost.

Please don't compare GSM roaming to VOIP, it really is simply not the same thing.

Actually, I think forum members will be able to notice quite easily that none of your own four posts so far discussed this, and in fact these remarks were made by another new username


As well as that, perhaps you could also edit some of the inaccurate exchange rates used in another post, in which both $0.56 and $0.49 are said to be equal to $0.34

Your own website shows that calls to UK landlines and mobiles differ in price

As I said before I understand your point of view for making money. The question is how much money. Regular telecom operator make load of money on roaming.

To he honest I find it a bit sad if you say when using your card but own system we are depriving you. It sounds like we are a poor company and need every revenue to survive As you are not a company that is showing how much money it makes or looses like stockexchange registered companies I can't check if what you say is true or not.

Again I repeat myself. In your business model you know that there will always be customers that will use your card to use their own callback system.
Most of your customers are happy with your solution and I was not negative about it. Your incoming rate is good and you outgoing rates (for most countires) are fair for most users.

There are although users like myself and other people here on the forum that know how it can be cheaper than what you are offering. That said these solutions require your to get an extra callbackaccount or setup your do int yourself system. For most of your users this is too complicated, they just want to make an easy call.

Knowing that it can be cheaper we will always try to use cheaper alternatives. This is something you have to accept !

Therefore it is a bit sad to say that the probably few of your customers that use their own system will make you loose so much money that you will go out off business. If that would be the case you have to go back and redo your business model.

In the end this discussion is useless as here on the forum we know how we can do it cheaper and you really need customers that are paying your rates.

So what we can discuss is the small things, like for example please state the 60 seconds billing clearly on your site. State that the 105 customer support number will cost you money to call. In you FAQ list add some more info about voip like the sip address of the server and these things.
I think many users here have given you positive remarks on how to improve your website to give the customer information. Do something with this information.

Hi, just to clarify, YackieTech is as advertised, Yackie technical support and is maintained by any one of Yackie's technical staff, gsmmaster is a personal username.

You don't object to yackietech techically claiming authorship and responsibility for your own personal remarks then?

Hi,

I'm looking for a comparison site for callback service. Do you have any good advice for me?

thanks
Mnemo

Rate corrected in post, thank you for the tip

Hi bbob,

Your point of view is also valid and understandable, the original point was that it's not necessarily fair to use the incoming rate to make calculations as to what an outbound call should cost.

You are of course able to use your own callback service if you so wish, the only point being that if everyone were to do so, it would not be sustainable for the operator.

To be honest, the first time I heard about free incoming on international roaming, I immediately thought, great .. I can do my own callback, so I fully understand your reasoning and you clearly understand mine as well, but I'm also not sure that everyone is aware of the operator's perspective so I hope that this discussion will be beneficial in that regard.

Again, thank you for your tips and thorough review.

Hi,

Yackie's product is a callback solution. The extra number you see in the second CDR view contains the original A leg callback to your mobile location while the first one combines the two, this will be fixed soon because it can cause confusion.

I will find out what the exact rate should be for calling support, I don't believe that it will be free.

It is not currently possible to disable voicemail, but this is being worked on.

YackieTech

Hi

You can also log in your yackiemobile admin and select to do not receive the call on the GSM, but only to the SIP and from then to forward it to any number you want.....( need some credit in the voip account off course )

NO the US sim card will be send free to all north , South american customers and canadian customers, and will be also give free for the NO US citizen who plan to come in US

This product will be also availlable seoparatly and bludeled until we perform to have only one sim with all of our IMSI on it