I was the person who first "discovered" Yackie and started the other long thread a month ago on May 25. It appears they are having the start up problems that are endemic to virtually all new companies.

Below is from their web site:
=======
Successful launch - 02/06/2006 [Jun 2]
Yackie Mobile website has been online for 15 days. First batch of available SIM cards sold and shipped. Shipping should resume next week. We thank you for your understanding.


New SIM cards - 10/06/2006 [June 10]
We should receive a new batch of SIM in 4 days. Shipping will resume on thusday. Thank you for your patience.
==========

Cisake, a representative of Yackie, was quite active here until 5 days ago. Prior to that he seemed to be fielding questions almost 24 hrs. a day!
I had waited to place my order until the link w. this site was set up - Jun 8. I have never been informed via email, phone or via message on their site that shipments were delayed. The last update, as shown above, is two weeks old.
I called this morning (9:30AM Eastern time). Someone answered promptly. I asked the status of my order, thinking he would need my order number. He immediately said "all shipments have been delayed until sometime toward the end of next week." (The end of June.) He said "someone from the shipping dept. should have called or emailed yesterday. Everyone will be getting a $10 credit for their troubles."
I did suggest that it would have been useful if we had gotten emails some time ago. I didn't mention that it would be useful, and quite simple, to keep us early adopters informed on their web site.

Most of us here are "early adopters" and don't mind (too much<G>) suffering thru the early glitches of a new product. If Cisake is still reading this, I would like to inform him that most of us would put up w. "glitches" and start up problems if we are kept informed.

I am assuming from what I was told on that phone call this AM that no one here has received a Yackie SIM.

...mike

P.S. I was contacted by my credit card company a week or so ago that an unusual charge showed up. (Credit card companies do this if they see any unusual spending pattern or charge.) It turned out the "suspicious charge" was from the company Yackie is using to process their credit card billings. (I am not sure I should list that company name here on the public board, but if anyone wants, they can PM me.)
Most times if I order something using a credit card via phone, the confirming invoice will state on it "the charge for this item will show on your card as ABC Sales" (or whatever the name of the processing company is) if it is a name diff. than the company itself.

Hey Mike. Thanks for the update. I was getting really excited about Yackie Mobile and couldn't wait to hear feedback on it, so it sucks that their deliveries are consistently delayed. Hopefully they'll get their act together soon. Being a start-up (especially one of that magnitude) requires people to multitask and deal with unforeseen problems like never before, but that's no excuse to keep customers in the dark. (Especially people in this forum who are first adopters.)

As for the credit card charge coming up under a different company's name, that is really strange. From my understanding and experience accepting credit cards through my company, no one does their own processing (unless they are a bank), but the charges still show up under the company's name. Cisake seems like a cool guy, and Yackie Mobile seems legit, but different companies' names appearing on credit card bills appears fraudulent. They need to change that so that customers and their credit card companies aren't confused.

Just my $.02.


Khalisha
Zengo Wireless

Well, our local fuel station always showes up as "XYZ Electronics" on the Credit-Card bill ;-) So no worries. hehe

Chris

I've bought lots of sofware online, often from "big name" companies and they often will use another company for payments (like Element5) But like Mike said, they usually have that information on the payment page. So that doesn't bother, as long as the payment processor is reputable.

Hey, look here:
http://www.prepaidgsm.net/forum/inde...showtopic=1013
This is a fragment of confirmation e-mail sent to me after the UM top-up had been made.

"Your payment will be handled by Bibit Global Payments Services.
This name may appear on your bank statement".

And on my CC statement it's listed as "www.united-mobile.com" with the place of transaction "Bunnik CHE" (where CHE stands for Switzerland, I guess) but I found that it's a town in the Netherlands, not in Switzerland :). The transaction currency was EUR of course. My bank has never had any doubts :whistle:

So - has *anyone* received their Yackie card yet? :whistle:

I do not think anyone that has ordered Yackie (via this forum or anywhere else) has received it yet. I want to at least get a couple of reviews before I order one.

Is there a problem here? I notice the guy has stopped posting responses here and also did not respond to a personal message I sent him...hope this is not another buytel situation.

I am a little surprised we have not seen responses from him here in a while. Not responding to personal message...I am very surprised! It just makes you wonder.

I was looking into ordering one for a friend heading to Europe and West Africa. So, I just had a chat session via their website, and the person on the other end, said they hope to get the already ordered sims in soon, and that should I should either hold off on ordering until they resume shipment, or if I go order now, it obviously will not ship out until whenever shipment resumes. I think I'll just let my friend use my riiing sim.

PS. I believe using chat session on their website is a way to get a quick response.

I wrote to Florian from Yackie a week ago, he wrote me back 5 days ago (sorry I didn't write it here sooner) saying they had some problems, but the deliveries should have started from yesterday.

Since I still cannot see them active on my affiliation account I sent him another mail by now, and I invited him to write on this discussion and answer PMs as well, so that he can explain the situation better.

Thanks for your responses. I'm glad I'm not the only one "wondering"... :unsure:

Florian wrote me back saying that all the PPGSM Yackie cards will be delivered this week for sure. Also one of PPGSM users is going to their headquarter in Miami next week, but I don't know who he is! :)
Anyway he said also that the call center should contact all customers from this site which didn't receive the card yet (i.e. all! :D).

we just receveid this email :)

</div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Florian)</td></tr><tr><td id='QUOTE'>Hi again,

I have just asked our customer service to call customers not yet delivered.

We have prioritized PrepaidGsm customers for deliveries.

Best Regards,

Florian [/quote:a7882f4d8e]

Yes, something is moving.
I got this email today:

I just received the same mail too! :)

I got a phone call confirming (1) if i still wanted it and (2) it was shipping today (Tues.) - maybe she said tomorrow.

...mike

Just checking again to see if anyone has received their Yackie cards. The deal seems very sweet, but I'm still apprehensive... :unsure:

nothing yet :P But shipping from US to germany sometimes is very slow.
Last week i got a US-Postal Express envelope which was on the way for 8 days.
Do they still use pony express sometimes? ;)

Chris

Shipping within the US should not take more than 2 - 3 days. Not sure if anyone in the US has received it yet though.

I do not expect mine for some time since I just ordered 2 days ago. I received an order number, but I still have not received the confirmation email showing my number, etc. I called earlier today and the guy said it's in their system, but not sure why I did not receive the confirmation email, and that I should have received it right away.

This is just FYI. I know this is a startup company, so I am not complaining.

I still have not received any confirmation from them. I placed my order on Monday the 3rd. Also, the number I selected is still showing up on their website as available. My credit card was charged yesterday too.

After a couple of calls and back and forth emails, here is the response I just received a few minutes ago. So, it seems like these new numbers are not yet available or finalized and should not have been on the website. And, when they are available on there it will probably be at a surcharge. But, there is nothing in place that prevents one from selecting those numbers.



----------------------------------------------------
Hi,

I contacted the relevant departments and I were told that you will receive a confirmation email soon.

The reason why your number is showing up still on the site is because there is a problem with the provider who we get DIDs from. They are working to fix the issue.

Best Regards,
YackieMobile Customer Support

Guys (and gals),

Don't hold your breath on receiving your SIM card. I ordered mine on June 20th. They promptly charged my credit card on the 21st. I also got the call on last Wednesday (June 28th) asking me whether I still wanted the card (which I said yes) and promising me that it'll be shipped immediately next day. I am located in the US (California to be exact).

So fast forward another week to today. Seeing that other members of this board has gotten the SIM card while I still haven't heard a thing from Yackie, today I did a "live chat" with their customer service. What I found out is that they are still out-of-stock and have no clue when more SIM cards will come in.

I did order mine thru the prepaidgsm.net link, so the promise of fulfilling prepaidgsm.net order first is total BS. So far I can NOT recommend anyone from ordering from this company (unless you want the usual "charge your credit card first and not get your product treatment").

Sorry for the rant, I am just a tad POed. I was going to give a complete report after using the card in Singapore (leaving next week). I guess there is almost no point now. I am that close from cancelling my order.

achu,

Were you able to verify (based on your Order ID) that yours was not shipped out? Just to make sure, even though very unlikely, it has not disappeared in the mail.

The fact that I can't even get a confirmation email regarding my order and my credit card has been charged right away is beyond me. I will not be going overseas till September, but there is no guarantee I will even get it before then.

Bossman,

I double checked with my order # with the "live chat" customer service person. My order is still in the system, and according to him, it has not shipped yet (so it is not lost in the mail).

I did get a short confirmation email on the 21st (the day after I ordered). Other than that and the phone call, I have not heard anything more from them.

I hope they do realize that they are not allowed to charge the credit card without shipping the product. I am giving them until next Wednesday (since I'll need the SIM on Friday). After that, I am cancelling my order.

Hey everyone. I normally don?t post things like this but I wanted to get the word out about problems with Yackie Mobile. I have seen a few people on the boards say they were going to be trying them. I did and am not very happy. The product looks great on the website but it ends there. I placed an order for there most expensive SIM Card. The transaction cleared my credit card account and I waited a week to get a shipping confirmation which never arrived. I called them on the ?Customer Service? phone number which is answered by a guy who tells you to email the support department. All I wanted to know is when they were going to ship my SIM to me. He told me at this point they have had many delays in getting SIM cards and could not give me a shipping date. I am very frustrated because customer service won?t help with a refund and support doesn?t reply to their email requests.

He assured me that in the future things like this wont happen because changes are being made. That really doesn?t help me now.

I have since called my credit card fraud department and they have reversed the charge. I know you can?t judge a company by one customer?s experience. I just wanted to give everyone a heads up. If you are thinking about ordering from them you may want to call and talk to customer service and make your own informed decision.

Thanks and I hope this helps International travelers with there SIM card decisions. I did get another brand and am very happy.

I ordered the package with "15% off" for 126$ on june 22.
On June 28 i got a email asking me to confirm my shipping adress as they will deliver tomorrow (june 29).

Nothing till yesterday.

Yesterday i chat with the support (hey, they do not have any info at all, why do they offer a support chat then?) which told me to email the support. I did and got a email telling me that they will ship my card tomorroy (july 13).

Great.

I will wait one more week and then i cancel my credit-card payment as well. If they have such delivery problems they should have the gutts to put that on their website.

:ranting2:

Chris

At this point, I'm still willing to give them the benefit of the doubt...start up companies do have all sorts of unanticipated problems....after all the order has been charged to a credit card and one of the great things about ordering with a credit card is that it gives you a degree of leverage and if ultimately you don't get what you ordered, a simple dispute letter will indeed get the charge reversed (failure to receive what was ordered)....

I did in the last day or two get an e mail from them telling me my sim would be shipped on 13 July which is today.

We will see what we will see...

The only worrisome thing to me is the guy who kept answering questions about them at the start on this forum seems to have vanished completely.....

Anyway since after all the billing period on the credit card has not closed, still not out any real money.

Update... Got this email today. Really says nothing other than we dont have the money to refund you.

Good Morning Mr. Brown,



Let me apologize in advance to you for the inconvenience caused by our shipping delay. Unfortunately at this time, since the order has already been process in the system I can?t refund your Credit Card. I have received the notice for cancellation, and soon as we are able to do the cancellation, we will process your request for cancellation. Again we do apologize. If we have any further question, please do not hesitate to contact us at support@yackiemobile.com.



YackieSupport

It's not up to them, as I understand credit card disputes....the credit card company is obliged to issue a credit to their merchant account whether they have the money or not.....I'm not sure they can contest it if indeed they are unable to ship or even if they go bankrupt then the credit card companies has to foot the bill......it has happened quite often in the past with airlines that have gone under.

The only possible difense here that might hold up the credit is their response to the credit card cmopany that this is simply a delay in shipping and that they will ship in the future.

I must say, however, that I am becoming more and more suspiceous of just what is going on as that e mail just doesn't ring as something that would come from a legitemate company.....let's see what the credit card company has to say!

USUALLY.... speaking from some Ebay experiences here - I think the credit card company will issue a temporary credit and send out a formal dispute letter to the card holder. The card holder must document his/her claim with emails, receipts, letters - whatever and mail those in to the credit card company. Upon investigation - and I imagine the credit card company will try to contact the seller, if the card holder has good evidence and the seller cannot document or prove a shipment, then the merchant has no recourse. If the merchant has evidence that conflicts with the buyer (card holder), then I am not sure what happens. In almost every case where my Ebay seller did not deliver the merchandise, I received a refund.

It is a shabby practice to bill for merchandise BEFORE it is shipped. Mind you they are allowed to do an AUTHORIZATION, which decrements your available credit. But they are not supposed to actually put thru the charge until they ship.

When I ordered my son's Dell for college, they sent their authorization thru and I am sure they received approval; however, the charge did not appear until about 10 days later when they actually shipped the goods out.

Stan

I agree that Yackie sounded and looked too good to be true. I've also been struggling to get any response from Yackie. Warning to all who might be considering going down this path.....

I ordered a SIM last Saturday, and received an automated "No Reply" email with a link to print my order - the link doesn't work. The very brief email (it contained no order #, no product info, etc) just stated that my order is being processed and another email would be sent shortly.

On Monday evening I called the support line and received a recording to leave a message or call back. I left a message with 2 phone numbers for call back.

Tuesday I called support again and the guy who picked up had no answers. He could not access their system at all to see my order or its status. He told me to send an email and hestiantly said that they may be shipping SIMs this Friday. I sent the email.

Today, I tried the chat line several times, but it was busy. It gave me the option to type a message, which I did including my email and phone #.

Net/net, no response from them to any of these forms of communication. I checked my credit card and it was charged the same day I placed the order! Seems that's the only part they've gotten down pat. It's been noted on this forum that the charge transaction doesn't say yackiemobile, but another name. I won't go into details now of the call I made to them, only to note that it was a bit strange, as is their website.

Tomorrow I will cancel my order and call my credit card company - frankly I'm concerned that Yackie has my account #. This is no way for any reputable firm to do business. They seemed to have made very little effort to provide the basic e-commerce and support services. yackiemobile is supposed to be part of a larger company that provides VOIP services that's been in business for several years, but I now question that too.

At best, I feel that I was lured in and fell for their marketing hype and then subsequently ignored and disrepected as their customer. At worst, I think something is fishy - I hope I'm wrong.

When I clean up the yackie mess and can clear my head, I'll figure out which other international SIM I'll get for the brand new Moto L6 that's currently doing nothing that I'll take to Europe in August.

Can anyone provide a problem-free experience with yackie?

As I posted above, the same thing happened to me. No order confirmation email, the number I selected is still showing up on their website as available (how can that be?), the link to print my order did not work, and my credit card was charged immediately!

I have contacted them a number of times, but the help line people have no clue what's going on, and the support people do not respond to emails. It's like everytime you contact them they give you a different date as to when the sim will ship. Sometimes they tell you all shipping is suspended. The next step might be to try to contact their represebtative "Cizake" that was posting here a while back, by sending him a PM from here or to the email he posted in the link below. "f.seroussi (@) yackie (dot) com "

http://www.prepaidgsm.net/forum/index.php?...topic=1211&st=0


Edit: I just sent Cizake an email summarizing the issues people are having with their orders. I also referenced this thread and suggested that he should try to respond here if he knows what's going on with the orders.

I just received a very quick response from Cizake. He mentioned that they are having some thechnical issues with the new DIDs. So, if you ordered any of the new numbers (not the Ohio ones), your order has not shipped yet. They are on hold. He will give me a status on when it will ship by early nextweek.

In his email he mentioned that they ran into some 'startup' problems after delivering over 4000 cards. So, they froze shipping until those issues are ressolved.

BTW, he accesed their system and sent me a very detailed order and registration information. Showing my number selected, prepaidgsm affliateID, etc.


I would also like to mention that he was very apologetic too.

Thanks for the update...

I have been one who has said I'm willing to give them the benefit of the doubt and that enterprises like this would surely have some start up problems.

My only complaint is why Cizake who was very energetic at responding both on this forum and through pm's at first has suddenly disappeared from sight.

Cizke come out come out wherever you are..

I posted last Friday regarding my experience. I once again tried the "live chat" feature on their website today. Once again I got no help from the customer service representative. Since "shipping" is another department and she can not access that, she still has no clue whether anything shipped or not.

To re-cap, I ordered the SIM on June 20th, they charged my card on the 21st, got the call on June 28th saying it'll ship the next day. Tried the "live chat" last Friday and got the run-around. As of today, noone has a clue on what is going on. No tracking and no email confirming any shipment. Emailing them has gotten me absolutely no response either.

The phone # I chose is the original Ohio number, so the "difficulty with the new DID number" excuse does not flying with me. I also ordered thru PPGSM, so taking care of the people here first seems to be another empty promise.

Anyway, I tried cancelling my order with the "live chat" person, but of course she can not help me with that either. :thumbdown: So, I emailed support, help, and the Cizke guy to tell them that I am cancelling my order. Once again, I won't hold my breath getting a response.

One interesting side note though, since they didn't promise a shipping date, according to my credit card company, they have 30 days to deliver the product. So the credit charge back is only in the "dispute" state and I'll get my money back automatically on the 31st day.

All in all, one of the worst internet purchase experience. I may try them again, but you know how the saying goes.... fool me once, shame on you, fool me twice.... :P

I might be able to accept that there's an issue with the DID numbers. But, I'm sorry, I have more than 1 complaint regarding yackie's operating mode, or more accurately lack thereof:

1) Their auto reply order confirmation emails are useless.
2) They do not update their site indicating that there are any delays or back-order issues.
3) They do not respond to customer queries and IF you get to someone, they can't provide any information that actually helps you.
4) It's EXTREMELY POOR business procedure to immediately charge customers for a product that they know they aren't shipping.
5) It's absurd that a customer has to know about and dig into this forum to find the email address of the General Manager, and for it to be the one possible way to get a response.

I will contact the GM telling him of my situation, obviously, not unique, but also what I think of his firm and that they are operating on a very slippery slope. I will cancel my order and notify the Better Business Bureau of my personal experience and point them to the others on this forum. If and when I see/hear positive feedback about yackie might I re-consider doing business with them in the future. I tend to doubt that will happen; I suspect they will fail.

IMO yackiemobile has attempted to sell this product and service on a shoestring with no resources or principles behind it other than making quick money.

A quick update, Cizke (or Florian) did reply to me. That is the first positive step the company has taken. He is very apologetic. He did offer to mail my order "soon". I won't go into the actual detail, but I'll believe it when I see it.

I am still a bit comprehensive on this whole situation. I will post another update if and when I receive my order.

No, it goes something like

There is an old saying in TN, I know we have one in TX.....

fool me once, shame on you, fool me twice...................... you can't get fooled again....

or was it you have to put food on your family?

:lol:

Given the fact that many people bought these SIMs for upcoming trips, there response seems a little off. You'd think they could assign a temporary Ohio number and provide a different number later on, either that or simply open the Israeli number up and permit us to directly connect to those numbers until the matter is sorted.

Only PPL in America would get this one Sinamon. :lol:

There seem to be lots of 'yanks' who have bought the Yackie SIM and are posting, so I figured I'd show my political color a bit. A bit of humor (?) to lighten up the discussion, I thought. Folks are NOT happy with Yackie, and rightfully so.