Yes, she verified the APN settings after the phone did not work in NL, and they were the Toggle settings that I had given her earlier (and which worked in France.)

I can confirm that SMS was working (at least partially, her mother who uses AT&T in the US got the SMS, my Sprint phone did not, but Sprint frequently is flaky with incoming international SMS, especially from MVNOs.)

It would be nice if either the person I reached by email at CS or the one she reached by phone knew the reason, or at least knew to say that there was a data outage in NL.

+1

It appears that whenever I change countries all my APN settings are gone from my phone. This is using a Nexus 4 running Android 4.3.

Many phones save the network ID of the home network operator as a part of APN settings. Only APNs that correspond to the currently used network ID/IMSI are displayed and can be used.

As change of country means a change of IMSI, in the case of having a local number, you have to enter the APN settings again as the phone will not use those from the other IMSI. However once APN is set for a particular country/IMSI, you should not have to enter it again for that country/IMSI.

I only ever saw the £-option. My Paypal account is in €, so I get Paypal´s €-£ conversion, which sucks.

I actually do have a £-CreditCard which would allow me to pay 1:1, but the card is rejected.

By the way, it would be pretty simple to build an Android app that could automatically set APN settings for toggle subscribers but obviously usability is not in their focus.

"This week (and) the following" have passed, no Belgian numbers available.

I don´t find it bad that the numbers are not there yet, but Lyca/Toggle seriously has to learn something about "expectation management".

Why promise stuff for no specific reason, and then not keep it? :(

And another week... (just remembering because I´m in Belgium :))

I am in the US and got a new lycamobile SIM (Vodafone NL). I got a US local number, can make calls, text and even top up on T-Mobile network. However data is not working.

I set a new APN with the following settings.
APN : data.lycamobile.co.uk
Username: lmuk
Password : plus

The MCC and MNC (which I can't modify) are 204 and 04. I am on Nexus 4 Android 4.3

Any help to get data working is appreciated.

Thanks.

204 04 is a roaming profile. It should not be used when a local number is available in a country. Try changing to US profile in Toggle SIM menu.

You should probably see MCC/MNC 311/960 for US profile.

Thank you. I was able to switch profile, however, there is still no data. I can get on the TMobile network for calls and text. Here's my new APN:

APN : data.lycamobile.co.uk
Username : lmuk
Password : plus
MCC : 311
MNC : 96

MNC was automatically selected as 96. not 960, couldn't modify it.

Thanks.

Did you try to use Lycamobile US' APN?

APN: data.lycamobile.com
username: lmus
password: plus

Yes, I tried lycamobile US APN with ToggleMobile SIM. That didn't work either. I am really confused because I have a Lycamobile US SIM card and that works perfectly fine !!

Are you sure that you are using the American IMSI? And if so could the MCC/MNC tuple be responsible for the failing data session? I'm not sure what this information in the APN configuration does exactly cause under Android but I assume that the corresponding APN will only be used if either your IMSI starts with the given tuple or if you are on the network with this very tuple. In the latter case it would not work as T-Mobile's MNCs differ. Can you add a new APN profile where MCC and MNC remain unset?
311-96 by the way is Lycamobile's American tuple, so I'm not sure why you think it should be 311-960 which seems to be unassigned. Could you be overseeing that the US have multiple MCCs (310-316) and that only 310-960 exists (Plateau Wireless) but not 311-960?

Gesendet von meinem ZP980 mit Tapatalk-4 now Free

Please ignore my comment on 311-960. That was based on a comment based by a previous poster. I am using 311-96.

I have given up, as I can't get it to work. Tech support repeats the same configuration information which is just wasting their time and mine. I can connect to Lycamobile US. So, there's no problem with the network or the device.

It is either a SIM card issue or configuration issue. I have exhausted all configurations changing APN, SIM profile etc. Thanks for all your help.

New SMS rates: down from 9p to 7p. :)

Beware: My US number just expired after the 30 days. I forgot to purchase the number and this time I didn't get the 3 days warning SMS I usually get for the other toggle countries. :confused:

I registered a new US number (activated within 5 seconds) and got a new area code, this time in Maryland 240-650-xxxx.


@ likea , please insist with support. If they fix the problem for you it will be better for all of us. Thanks.

Still no updates about Toggle NL. I'll let my sim to expire...

And another week... (just posting out of frustration, not really waiting and/or expecting anymore...)

It would be nice if Toggle allowed non-UK numbers to be ported and waived the £5/year charge for keep ported numbers active. Ported numbers would not use up any of Toggle's number ranges and it is already common for networks to offer financial incentives for porting a number in.

Finally, tech support resolved my issue. I am on Nexus 4 Android 4.3 and had been unable to access the internet in the US with a local US number. It took a week or so, but today I got a reply that it has been resoled. (something at their end, they didn't mention what).

At this point in their plans--not really available in the US [easily], I want to say thank you for being persistent. It might have been an issue that only a small amount of US subscribers would have had. But now, if it is solved, nobody else in the same situation will have the problem.

Have you tested that the problem has really been solved or is this only based on information from toggle?

From time to time I have problems with data usage in different countries. Often I am already in the next country when toggle reports problem as solved. Sometimes after returning months later to the same country, the problem is still there.

Of course, I tested it. It took more than a week and contacting tech support several times. At one point, I almost gave up, but people in this forum told me to pester them till they resolve it. :D

I've just been to Switzerland and Germany the last days. Haven't used my toggle simcard for some time for active calling. During my way through Switzerland I've called friends in Germany on the fixed line and discovered that there is something like a auto disconnect after 20 minutes of active calling out. When arrived in Germany, I switched to my german IMSI and called back home to Austria to fixed net and definately haven't been disconnected after those 20 minutes.

Have anybody else discovered such a disconnect? I would not be normal to have such a lot of disruptions in the Swisscom Network...

BK

Toggle now automatically sends APN settings through the following text each time subscribers enter another country:

I wonder if it´s possible to de-activate these messages. I commute between Germany/Switzerland a lot. As such these constant messages have no value, but are extremely annoying.

On the "local numbers" front: Belgium now appears in the drop-down menu for "local numbers", but when trying to activate a number it throws an error "Country alias is invalid".

Yesterday Lycamobile finally launched in Austria using A1 network. Hopefully after already announced Italian numbers, also the Austrian ones will follow.

Austrian Numbers sound great! I am living in Austria and already have a swiss and german number on my toggle sim. Hope they become available very soon...

BK

Lycamobile is still working to become fully operational as Full MVNO in Italy... the only "positive sign" is that they've been assigned a MNC and a mobile phone prefix, but nobody knows what they're doing...

According to your border crossing experience, is the automatic country selection working fine, or do think it is still better to select the country manually in the toggle menu?

I usually use the Toggle SIM in a Nokia C2-00 dual-sim phone. Old and crappy, but just fine for making/receiving calls.

When setting it to "automatic" (both IMSI-select and network select), whether in the border area or not, the phone loses its battery very quickly. Possibly because it constantly monitors networks?

As such I set the SIM to "manual", and "network select" to "manual" as well.

When manually selecting a new IMSI on the SIM, the phone crashes. I got used to this and just select and then immediately reboot.

I wish to have this automated, but I got used to it and selecting/rebooting takes 30 seconds each time.

Rgds, Christian

PS - Belgian numbers still not available.

From my understanding the STK application on toggle SIMs works completely passively as there's no method to actively scan for networks in the STK standard and so it can't really drain your battery.
Instead the process works as follows: As soon as your phone loses its signal and tries to reselect another network it will submit the MCC/MNC-tuple of the found network to the SIM as part of the authentication process. Now if the MCC is from a country the SIM has another IMSI from it simply switches IMSIs. So it's a completely passive process.
I would rather assume that the obviously buggy STK implementation of your handset is responsible for the battery drain.
Have you actually checked for a firmware update for your phone?

On my C2-00 (V03.99), when manually selecting a new IMSI on the SIM, the phone initially crashed as well. However since some time, this crashing stopped. Now I can switch IMSIs just normally. I don't know whether this has to do with an OTA update of the SIM, adding/removing local numbers or simply with the fact that since I had to change my SIMs to micro SIM format, I can only use one SIM in the phone.

Nevertheless I normally keep IMSI selected manually. Using automatic mode causes the phone to be disconnected from the network for longer time after passing through a spot without the coverage. It seems like the phone is going through a long procedure before returning to the IMSI valid for the location. Also the initial registration may take more than 10 minutes.

When a toggle SIM is in an Android phone where the current IMSI in use can be displayed, one can observe the phone cycling through all the IMSIs available on the SIM. There is certainly no UK/US network coverage in Germany that would be necessary to reach those IMSIs in the way inquisitor described it.

It's interesting and new to me that phones are indeed cycling through all the IMSIs. Such trial-and-error method would mean the phone just tries to register with all the IMSIs and the HLR, which in such scenario has to know from which country each subscriber has an IMSI, then decides whether to allow registration or refuse it. It would also mean the registration process will take longer the more IMSIs you have. Is that the reason why toggle SIMs are limited to 9 IMSIs? Can you say for how long your Android phone sticks to each IMSI?

Searching for a prepaid GSM SIM, especially for use in and between Germany, Netherlands and Switzerland, I discovered this thread and read quite a lot of it. I still have some questions, in particular because Toggle is still developing, apparently.
If I decide to buy a Toggle SIM I'd like to have and keep IMSI in all three countries: D, CH and NL.
1: As far as I've understood it should be possible then to use Data automatically in all three countries after having applied for that once and as long as the card is topped up sufficiently. Or is it still more complicated than that?
2: Are the reasons to prefer the UK SIM over the Dutch one still valid? If I buy the UK one, I have to pay an additional fee for the Dutch IMSI. Would you say that the advantages of the UK SIM outweigh this?
3: I've read about several cases of complications when people cross borders, but that seems to depend on the phone that is used. Am I right, that an iPhone 3G is likely to play well with the Toggle SIM, especially concerning automatical switching over at border crossings?

My experience has been that the IMSI selection was automatic to begin with, but I've needed to do it manually more recently

However, seeing comments above I'm now thinking about which phones were used

Certainly more recently it's been in a Nokia E51. Maybe I didn't have the problem to begin with in a Nokia X6. Maybe a check when my sister brings it back in a week's time ...

In a non-toggle country the Android phone first tries the Lyca UK IMSI. After about 30 seconds (all networks refused registration in that time?) it switches to the Vodafone NL roaming IMSI. It then takes about 105 seconds until the phone registers into the preferred Vodafone partner network. It seems to me that the timeout is not fix, but somehow depends on the time the phone needs to try registration in the available networks and receives rejects from them or times out.

I have also noticed once that while a data connection was established on the phone, the balance displayed on the toggle web site seemed to be about 9 £ lower than it should have been. After ending the data connection, the balance has been restored to the correct one lowered only by the amount used for data transferred. It seems that they temporary reserve an amount for few MB of data.

Here are the smallest amounts I have seen being charged for data connections:
Non-toggle-EU (0,67£/MB): 0,0007 £. Charging interval seems to be 1K.
Toggle (0,15£/MB): 0,0146 £. Charging interval seems to be 100K.

Automatic Provisioning of US Number?
 

I haven't used my toggle SIM for a while, and I just put it in my phone here in the US in anticipation of a trip.

I received a text with my local US number. I din't think I had a US number active on the account, and when I looked online I saw that the number was registered today. So it appears that under certain circumstances Toggle will automatically provision a number if you register in a country in which Toggle has numbers.

An unrelated question - anyone know a way to top up less that £20?

Correction: I just looked in the SIM Tookit that Toggle puts on the phone. The SIM was manually selected to the US. I think I once had a US number on the SIM a few months ago, and did the manual selection because I was having problems. So, the SIM had the US IMSI manually selected when I turned the phone on, and that must have forced the re-provision of a number (one thing I am certain of is that I haven't used the SIM for months and the web page shows a new US number registered today.)

Last week I stayed in London for two days. Subscribing to the 2GB data pack (£10) for exclusive use in the UK by dialing *141*1000# (a so-called USSD command) worked flawlessly even though I activated it already from Germany while using the German IMSI. During the USSD operation I was also informed that the data pack is subject to auto-renewal unless cancelled by dialing *190# (if I remember properly). Cancellation went smoothly as well. However there was no text message that would explicitly inform me of the data pack being active, which left me in doubt in that regard.

After arriving at Heathrow on Wednesday my Zopo ZP980 didn't register on the network for ages so I finally switched IMSIs manually after which I immediately had a signal. The same happened, by the way, when I arrived in Frankfurt coming from a non-toggle EU country earlier that day, where the Dutch Vodafone IMSI was used last. Unfortunately I couldn't check which IMSI was in use and whether IMSIs were automatically switched at all because none of the Android apps that reveal your IMSI supports dual SIM phones yet and instead only show the IMSI of your primary SIM while the toggle SIM was residing on the second SIM slot and I had no time to swap them. However I would rather blame my exotic phone's possibly buggy STK implementation for the failure to register than toggle.

Data rates in the UK, where toggle uses the O2 network, were quite disappointing as I rarely saw bandwidth surpassing 1 MBit/s. At Liverpool Station the network was totally congested causing a packet loss of >90% so Internet access was simply impossible. However my observations are not representative as my phone does not support UMTS900, of which O2 makes extensive use in London, so it was sticked to potentially overloaded UMTS2100 cells.

To my disappointment I experienced a total data outage on Thursday morning for some 4h when I actually needed Internet access most. After informing customer care at 8:46h data was available again at about 11:15h and at 12:10h I was called back by a support agent who made sure the issue was resolved. From what I can say customer support quality is pretty well.

Further shortcomings of toggle's British data packs are:

• no possibility to check data consumption or validiy of data pack
• data pack purchases are not listed in the call records (you virtually cannot comprehend billing)
• you cannot see data pack susbcription on the online customer portal
• data packs cannot be activated or cancelled from the online customer portal

Yes, though the automatic IMSI switching may not work depending on your handset. Also you will probably need to manually configure an access point profile once for each country.

Yes, although voice rates of the British SIM are ~20% higher due to the same nominal rates being charged in Euro and Pound Sterling respectively, the Dutch connection fee of € 0.09 per call should quickly eat up the 20% difference as statistically mobile calls last less than 2 minutes.


Yes, there's a guy selling £5 top up codes through Facebook and email:
https://www.facebook.com/ToggleMobileUK
and his email is toggle@hp-vn.com

Although email as a sales channel isn't necessarily inspiring confidence, I have recently successfully tried to purchase two £5 vouchers which I received 15 minutes after my PayPal payment. Also I was able to redeem them by dialing *131*12-digit voucher code#.