As I wrote some time ago. UM+ works fine in Turkey. I am calling to friend of mine currently in Alanya everyday. No problems at all.

As a postscript to my Paris trip with UM+, the UM customer service team finally replied to my email last night. The email had a lot of information in it, but failed to address the root cause of the problem :(

Here's the reply just out of interest / Steve :)


Dear Customer,

Your case with United Mobile Customer Service has been updated.

CASE NOTES
-----------
[16/8/2007 06:41:37 - 1stlevel_deu]
Dear Mr Gold,

Thank you very much for your inquiry.

We are sorry to hear that you cannot make or receive calls.

Well, in many cases the best method to enable your mobile phone to make and receive calls is that you choose another network manually in the menu of your mobile phone (Settings> Phone Settings> Network selection).

The coverage of the different network operators is of different quality in some regions. Although you have full strength of an operator you could try to choose another network manually to see if it would operate better then.

You will need to use Menu Based Calling if you are experiencing problems trying to connect your call using your United Mobile SimCard. Some specific error messages are:

'Call Barred'
'Restricted Number'
'Call Not Allowed'
'Check Operator Service'

It also can happen that your mobile phone reboots.

IF YOU EXPERIENCE ANY OF THESE MESSAGES OR SITUATIONS TRY MENU BASED CALLING

To use this feature you will need to access a new menu item: 'United Mobile'. The location of this menu will vary depending upon the make of your phone:

Nokia: Last item on the 'Main' menu
Sony Ericsson: In the 'Connectivity' menu
Motorola: Under the 'Office Tools' menu
Samsung: In the 'Application' menu
Siemens: In the 'Main' or 'Extras' menu

If all else fails than you can try to make telephone calls using an USSD-command: Please dial *137*Countrycodes without "00", Areacode without "0", phone number and at last the pound sign (#).

Example for London/UK: *137*442072xxxxx#

If you have further questions, do not hesitate to contact us again.

Yours sincerely

Ferdinand Creutz
United Mobile Customer Service

You can now contact United Mobile around the clock. Our Customer Service Team is now available 24 hours a day, 365 days a year.



CASE DETAILS
------------
ID : 18933
Customer: Steve Gold
Title : um+ call problems

DESCRIPTION
-----------
Type of problem:
It is not possible to make calls

Email:
sg@mail.com

First and last name:
Steve Gold

Country code:
+44 7937

Your United Mobile number:
032111

Date and time of problem:
ALLWEEK SINCE SUNDAY

Country where the problem occured:
FRANCE

Region where the problem occured:
PARIS

Your mobile phone model:
SIEMEN A65, LG CHOCOLATE, MOTO V3

Number of the person your were calling:
ASSORTED UK AND FRENCH NUMBERS

Further information:
Hello - long standing UM423 user here - New SIM worked in UK when activated - here in France 089 bal check works, but calls trigger SIM not acticated yet...

Called customer services 7ral times. Timed out.

Not at all happy with your new service one bit.

Steve:(((((((((






Best regards

United Mobile
Customer Service






[QUOTE=UKSTEVE;16841]Just back from 10 days in Paris - customer services eventually unravelled the SIM authentication issue. I'd suggest all users of UM+ call customer services to activate their new SIM and avoid using the Web interface - it clearly doesn't work reliably.

That's great that they revealed the USSD code behind the callback SIM application

It helped with the lack of callback when roaming on Era Poland - with the code above it works! :-D

old data
 

all I need to say about this is, who cares about ISDN. ISDN is such an old implimentation of broadband, or ip technology and is often erroneous in describing broadband connectivy. Germany has actually been lagging the EU for BB uptake for the past three years. Granted, 2 years ago they had a 10% penetration, but today it is only 15% at best. UK is now close to 25% and the Scandinavian countries are 30%+. US has been 20%+ for the past three years But ISDN, it sure ain't the future. As for the data, this data is AT LEAST three years old, FOTH, DSL, cable, wimax and EOP have all made huge changes in places like north america, where it will TRULY be fiber to the home.

To anyone who has done the upgrade to UM+ recently, how is the process? I find, if I click on the link which still shows upgrade for free, I get to a 25E page for purchase?

Sounds like the free upgrade is no longer offered. When I upgrade it just displays a confirmation page and that's it.

I don't know if they are still doing free upgrades or not but when they were it was kind of confusing. On the page where it lists the SIMs on your account you could click a link to "upgrade this SIM" and that's all I had to do. There were other links around the site that looked like you were supposed to click them to upgrade but which actually lead to a page to order a SIM. Also, once the new SIM arrived it wasn't patently clear what I was supposed to do to activate it. Trying to add it to my account didn't work. It was shown on another page.

Okay, it's been 18 days since I orderd my UM+ free upgrade. Nothing received yet. Didn't sound like it took most of you this long to get the card. Any word that they've stopped shipping or are backlogged or any other problem? Thanks.

I think you should contact them. Call them in the CS. Its faster.

First, go and verify the address in your profile. That's where they sent it to. And, they screwed up most of the US addresses but most still got here. Took a couple of days extra for mine, but still got it in about 6 days. I will not be surprised if your address was missing pertinent information and the USPS could not deliver it, and they sent it back. As mentioned above, you need to contact them

18 days is a little long. I think it took about 12 for me to get the replacement SIM.

Nevermind... heard from home it arrived. Thanks to those that answered.

Perhaps they've got enough guinea pigs to test the new service now?

Steve :)

Just back from a week in London....just for the hell of it, I took my new UM+ sim card just to run it through its paces...

1. Sent a text message from a T Mobile US sim and it worked......

2. Called my UK mobile number from it and it worked (didn't answer the call) as did caller ID.

3. Reversed it called with my UK mobile to UM+ and it worked...and so did caller ID.

4. Making sure my T Mobile US had de-registered from its roaming partner, called my US T Mobile sim card form UM+ and it worked as did caller ID.

I didn't allow any of the calls to be completed so I have no idea of quality of calls but everything seems to be working...of course using it in the UK to call the USA is silly as I picked up a free T Mobile UK sim card and can call the USA for 3p/minute using your call by ringing 07755 220 220 and upon being answered entering the number I am calling with the international calling code 00 and ending with # and yes indeed I was billed 3p/minute off my T Mobile UK prepaid...can't do much better than that even with a calling card (no I don't bring my lap top with me...bloody UK carry on restrictions which are really onerous and seem to be done only in the UK not allowing me to carry my lap top in addition to the one carry on...absolutely idiotic so can't use the voip carriers which may be even cheaper but who can really complain about calling the USA from the UK for 3p/minute)....hopefully I will now be able to use the UM+ service for my next trip in January having let my Dutch sim expire when I'll be in Amsterdam..

Of course the negative still remains the lack of voicemail and the message the number does not exist when a caller dials with the phone off..that indeed is irksome...also cbw and enlinea rates are in the vicinity of 40¢ or more to UK mobiles; highway robbery if you ask me....but fingers crossed O9 still works for outgong...incoming will be on UM+ with my verizon call forwarding charging me for calls to UK mobiles (although I am tempted to use call forwarding to a toll free enlinea number which is relatively cheap)...

What is this 07755.... number for making cheap calls via UK TM SIM? Since I'm on a grandfathered U.S. TMobile plan for intl. roaming, incoming is only 30 cents. For outgoing, calls i might try to use my TM UMA/wifi service which would mean calls to U.S. would be free. (Might have to be in UK next week.).

...mike

Check out http://www.yourcallworld.com/default.aspx

off topic, but here are some broadband most current updates:

http://www.websiteoptimization.com/bw/0708/

I just managed to do the free upgrade, so it is still going on. If you DON'T select a signature number, picking your own number from the list, then it will give you a random number and the cost is free. This was confirmed with UM, so free upgrade still is going on. I can transfer whatever amount of my balance I like to the new card, keeping the old one active as well.

Just came back from my trip to Georgia and Armenia... In Armenia UM+ doesn't work, but in Georgia it worked just for a couple of days, then it was impossible to make any call. It worked only on Geocell network, both 2g and 3g. I tried using the menu, but nothing changed. Travelsim always worked well in both countries, even if in Armenia there was quite a big delay in conversation. Perfect with SMS.
All ok in Germany at Munich airport with both the simcards (and my Simyo, of course, in 3G :))

Currently in St. Thomas USVI via a cruise that also stopped in Aruba, Cuaraco, St. Martin/Marteen. It left out of Puerto Rico. The UM+ sim worked in all places and including the Ships's network. This network kicks in/is turned on when not at port. So, coverage is 24/7. Juggled between UM+ sim and my IOM sim freeGlobalsim depending on the situation. Calls to my cingular mobile were forwarded to the UM+ sim via voicestick. Caller ID worked about 50% of the time.

The USVI and Puerto Rico happen to be covered as part of nationwide calls by US carriers, so I am able to make and receive calls and use data as I am tethering (use my mobile as a modem with my laptop) with my cingular sim at the moment, as if I am in the US.

Thank you very much!!!!! :idea:
I've tried the above-mentioned USSD-command on my Nokia 6510 (I remind this phone couldn't make any outgoing call even through the sim-menu) and it works perfectly!! I have also the credit displayed.
It is uncomfortable, but at least it works. :thumbup:

Italian landline numbers need the "0" before areacode all the same. For example, to Milan: *137*3902xxxxxxxx#

Which shipping company did you travel with? What was the onboard network named?
And how much were you charged for incoming and outgoing calls?

I was on Royal Caribbean's Adventure of the Seas. According to cingular's website they charge the same for all the cruise lines. I think it's $1.99 in and out. The onboard network only had the number displayed "901-18" All four phones with different sims I had displayed this same number. The IOM sim charged $1.29 incoming. My yackie sim which is also IOM based charged the same rate yackie quoted for US on their website. Received a couple of calls while on board using the UM+, and it was charged $0.99/min. In the islands UM+ was free except for St. Martin and Cuaraco where they charged $0.45 for incoming. Don't knw about outgoing. I actually used my UM +423 for outgoing in St Martin and was charged $0.49/min.

Today i'm back from Greece, UM+ doesn't work at all, impossible to receive or make calls, and making calls, without receiving callback, they charge me money!!
also to CS, no call back received (i would ask to solve the problem), but without receiving call back they charge me 6 euro!!!

i can't try the *137* code because i've read only now their mail.

@Prion have you tried in greece?

@bosssman

Thanks for the information. According to Wikipedia the network code, which your phones displayed, belongs to WMS - a joint venture of Cingular and MTN.
Since the network name isn't broadcasted over the network itself, but comes from a database in your phone or your SIM card, which obviously both don't contain that network's name, your phone showed only the network code.

According to WMS' figure below the satellite link on the ships amounts to 128 KBit/s only. Based on a bandwidth of 14,4 KBit/s per GSM call (including overhead) that means it can't carry more than 8 calls at once.
http://www.cellularatsea.com/images/technology_map.jpg

Actually, one correction to my post above...with our cingular sims in the phones it showed "Cellular at sea".

All in all, I am quite satisfied with the UM+ sim. More importantly, it's a whole lot easier to call or forward to. Forwarding with yackie and les.net worked quite well. Even though les.net considers it a special UK mobile number and charges $0.43 versus about $0.30 for other UK mobiles.

Yes. I have noticed something strange. The sim registers on all 3 networks. Sometimes, when making a call, The destination numbers rings without you receiving the callback! This mights explain why you were charged! Probably the phone was answered on the other end and you were charged!
It has happened to me once! This is something you can check from online billing.

yes, register to the 3 networks, but i was unable to make any call, tryed a lot of time, and sometimes ring without callback other times nothing ... also i was unable to receive call from iItaly, i don't know why, but answer like phone was off.
Yes online billing it's very "funny", some calls duration to the CS was longer and stops after the next one starts!! for example, call starts at 15:04 duration 1 min and 30 second, next call start at 15:05 !!!
i've wrote this in a mail yesterday, also because no calls goes ok to the CS of the 5 times i've tryed, but always charged :(
My week in Greece (I was in cefalonia), UM+ was useless.

At least I hope youy had a good time there!

It is obvious that we are bug testers. That is probably one of the reasons why the sim was free.

Yes, thanks mate, very good time, beautiful places, wonderful sea, and very relaxable days.

I had only problem with q-telecom sim card, i would to use for sending sms to italy, but doesn't worked, calling 1222 for talking with CS they charge me the 1 euro of credit in no time.
I had no luck with sim card in Greece :D
At least I had to use my Tim Italy that have a good promo with 100 of min free incoming calls in EU untill 30/09/2007.

Yes, we are bug tester but they don't want to admit ... i'm still waiting they answer me (the last time was very fast, telling me about problem in Greece) about to have credit back ... ok for losing some time, but also money is too much.

anyone in the USA have a shipping time estimation?

I got mine in Canada within a week of ordering. I imagine US delivery would be similar.

It was an upgrade from the +423 but ordered in online on Thursday and had the card by Monday. They've been pretty efficient in sending them out but no so efficient in fixing the voice mail problem. Got an e mail from them today telling me they don't expect to have voicemail up and running for 2 months and until then callers will get the number does not exist message when the phone is off.....more proof the card really wasn't ready but they saw the handwriting on the wall with the high termination fees on +423 and really felt they had to do something to protect their customer base.

Finally i can receive sms to my UM+ :p

Pricing
 

does anyone know which number the UM+ is for pricing purposes? Is it just +44 mobile number, or +447, or +44 793?

Anyone have pricing info for CVW and Enlinea.

I think it depends on a tariff. It may even happen that all +44 numbers are priced the same rate (what really means overpaying for landline calls :-P). Or, the service provider may even be more specific than what you have said. I mean establishing a separate rate just to +44 7937, not +44 793 (because +44 793x, x=0,...,6,8,9 may be assigned to any other +44 mobile operator, I think).

wow
 

Wow, I ordered on the 17th, and still don't have it in CA. I actually fly out today, so I guess I'll continue to use the +423 :-(

Today they give me the credit back for the erroneus charging in Greece and ask me to specify all what I know about problem, so provider, what's appen etc etc ... at least, a bug report.
I would to say "you should to pay about this", but anyway i've made the bug report for free :D

today
 

Came today, 9/1/07,

looks like it shipped on the 22nd, not the 17 or 18th. So, I won't have it for my current trip, lets hope the +423 still works for europe.

Whats the update with UM+ in Poland?
Any good service that will assign a USA number that forwards to the UM+?