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-   -   Report on using Orange Mobicarte in France (https://prepaid.mondo3.com/forum/showthread.php?t=4759)

woody1 24-07-2013 14:45

Quote:

Originally Posted by bavablu (Post 43429)
I received following error message by paying with my German VISA Card:

"Une erreur technique est survenue pendant le paiement de votre commande, aussi la prise en compte de votre carte bancaire est actuellement impossible. Vous pourrez renouveler votre paiement ultérieurement ou bien sélectionnez dès à présent un autre mode de paiement. Merci de votre compréhension. "

Can anybody tell me what's going on?

It's not too clear, but it sounds like Orange is not able to process your credit card for some reason. They're saying that you can try again or use another mode of payment (whatever that would be). You might want to try it with a different credit card.

bavablu 25-07-2013 09:56

Quote:

Originally Posted by woody1 (Post 43442)
It's not too clear, but it sounds like Orange is not able to process your credit card for some reason. They're saying that you can try again or use another mode of payment (whatever that would be). You might want to try it with a different credit card.

I don't have another credit card.

Does foreign credit cards really work with orange? Or do they want a French credit card in order to have a bank with have seen a passport of the person buying the card?


How about paying with
"Bon d'achat ou chèque cadeau"

bluespruce 05-08-2013 11:53

I will be living in France for four months' time later this year. Seeing as the Internet Max option is no longer available, I had a few questions about using my unlocked iPhone and Orange:

1) Les recharges max are only available for those with a French credit card, correct? Is there a way of getting that package without one?

2) If I can't get les recharges max, how much can I expect to pay for data, and how much will I get?

3) I've read that incoming calls are free regardless of where they come from — is this correct? Will I be able to set up a Skype U.S. based number and forward the calls to an Orange number for free (on the Orange end, at least)?

I appreciate any guidance anyone would be able to offer me in advance. I've tried researching as much as I can, but once I think I have everything right, I find minor details that throw me off.

scirocco 06-08-2013 03:59

Quote:

Originally Posted by bluespruce (Post 43571)
2) If I can't get les recharges max, how much can I expect to pay for data, and how much will I get?

The data options you will see on a new prepaid Mobicarte are 10MB for 90 euro cents per day and 50 MB for 2 euros per day.

Quote:

Originally Posted by bluespruce (Post 43571)
3) I've read that incoming calls are free regardless of where they come from — is this correct? Will I be able to set up a Skype U.S. based number and forward the calls to an Orange number for free (on the Orange end, at least)?

Receiving international calls is not free. I'm not sure of the rate, but I have just come back from a week in France using a prepaid Mobicarte, and receiving international calls definitely used up my minutes. You will be able to set up the US Skype number if you wish, but it will cost you to receive the calls, even if it's just deductions of credit minutes rather than deductions of credit euros.

bluespruce 06-08-2013 06:17

Thank you for that information. I've found that it's maddeningly impossible to understand the Orange website. I can read French just fine; it's just that I can't find what I would think to be straightforward information, such as an int'l long distance rates chart.

I'm starting to wonder if maybe Lebara is now the better option for int'l travelers to France. Their rates even for domestic calls and SMS seem more reasonable than Orange, and they tell the int'l long distance rates in plain English on their website (quelle surprise!). So if what is on there is correct, it's only EUR.05 to call the US (plus a .15 connection fee). I wonder if that may be better for me, though there doesn't seem to be much discussion about Lebara on here...

scirocco 06-08-2013 06:45

Orange are often not the best value for money (especially now they are not selling the Internet Max product), but something to bear in mind is that their coverage is the widest. If you are a business traveller and are sticking to the urban areas, then you won't care whether your MVNO uses the Orange, SFR or Bouygues Telecoms physical networks. But for tourists visiting the remote and scenic parts of the country, the Orange network wins hands down for coverage.

And Lebara does not run on the Orange network.

bluespruce 06-08-2013 07:45

Hold on one second— I don't mean to single anyone out, but in looking for more information about free incoming calls in this thread, I came across this post by you about a year ago:

Quote:

Originally Posted by scirocco (Post 39339)
Glad you got it working. The Mobicarte tariff sheet is linked below, but basically it's a caller pays system, so you pay nothing for incoming calls, even international. For calls to mobiles or landlines within France it's 0.54 euros per minute according to the tariff sheet. SMS are 0.135 euros each. International calls are much higher of course.

Orange also do deals such as 0.9 euros for 10 minutes in any one day, 10 euros unlimited calls over the weekend and 3 euros unlimited 9pm to midnight. You can see some of these in my picture in post 50 back on page 5 of this thread. You can access these on the #123 menu or on the Orange Portail.

There's absolutely no need to sign up for an Orange account if you don't want to. But it is a bit easier to sit back in the comfort of your home and get up to speed with their deals online than it is in the clunky old #123 phone menu. Depends on your level of reading French too.

I think with your basic RAZR phone as long as you don't open the browser or use any add-on apps like Google Maps you will not use any data. I used to have a RAZRV6 and that was how it worked.

http://boutique.orange.fr/doc/contrat3552.pdf

(Emphasis mine). So have the plans changed (along with the cancellation of Internet Max), or were you mistaken? Are you sure you were charged for receiving incoming int'l calls last week?

I'm mostly interested in being able to contact business and family in the U.S., and I'll be in major cities most of the time, so Lebara's limitations in rural areas doesn't bother me too much. But if I can get free incoming calls even from international numbers, then I might be able to be swayed away from Lebara at this point, as a free incoming call plan + Skype may turn out to be cheaper.

andy 06-08-2013 22:04

You won't be charged for incoming calls in the SIM card's home country.

If you have forwarded calls to it from another provider, that will charge for the call diversion.

scirocco 07-08-2013 08:13

Quote:

Originally Posted by bluespruce (Post 43590)
So have the plans changed (along with the cancellation of Internet Max), or were you mistaken? Are you sure you were charged for receiving incoming int'l calls last week?

I was partly mistaken. What happened for a few days last week was that I roamed the Orange France SIM into Italy using an add-on roaming pack. Incoming international calls were deducted from the minutes on that pack. It is that deduction that I was thinking of. However as stated elsewhere if I had been on the Orange home network in France, receiving the calls would have been free. Sorry for the confusion.

jb9 26-08-2013 08:43

I am late to this thread, but still have a question about incoming international calls to my Orange SIM Card GSM phone. I am going to Corsica (France) in a week and wanted to verify that if I am on the Orange France network, will I be able to receive free incoming international calls? Thanks!

gaztelugatxe 26-08-2013 19:23

Quote:

Originally Posted by jb9 (Post 43857)
I am late to this thread, but still have a question about incoming international calls to my Orange SIM Card GSM phone. I am going to Corsica (France) in a week and wanted to verify that if I am on the Orange France network, will I be able to receive free incoming international calls? Thanks!

Hello jb9

Yes, if you have a Orange FR SIM Card and you have Orange FR Signal you will NOT pay for any call you receive. In Europe you don´t pay anything to receive phone calls unless you are in another country (roaming) or near a foreign border and your phone loses your home operator signal and gets signal from a foreign operator.

Regards,

bluespruce 20-09-2013 16:18

So after having a less than stellar experience with Lebara, I've finally given into the Orange empire.

I left this morning for Italy for a week, and I was silly enough to not top up my account or buy the European data plan before I left, and I only have EUR 3 left in my account. I've tried purchasing more credit through my account on orange.fr, but my Visa gets declined each time. I obviously haven't found any Orange recharge cards in Italy, but would anyone know of a way in which I can recharge my account (either through my Visa, Paypal, or perhaps the rare retail location that sells Orange recharges) from here?

scirocco 22-09-2013 10:22

The Ebay seller emy351 sells Orange France recharges. She will send you the recharge code by email and you can use the phone menu to add the credit - you don't have to wait for a piece of paper to arrive. Legit seller but charges a premium over the face value of the recharge.

If you buy the Orange France roaming pack for Europe I'd be interested to hear if it works okay. Back in July I used this pack in Italy and it ran out of credit way, way before I had downloaded anything like the data you are supposed to get included.

bluespruce 31-10-2013 12:36

Scirocco, the same thing just happened to me. I bought €20/400 MB of European data roaming that is good for 7 days, and I was planning on using it on vacation in Spain. About six hours after I crossed the border, I received a text message saying that I'd used all of my data. I know I am a fairly big data user, but there's no way I used 400 MB in a matter of hours. Normally, I buy the 500 MB/2 week recharge when I'm in France, and even I don't use all 500 MB in two weeks.

The same exact thing also happened to my boyfriend's phone. His message came about two hours after mine, but there's still no way he used 400 MB of data in a few hours either. If this is a recurring problem with Orange France, then I should have just bought a prepaid Orange Spain SIM to use for the time that I was there.

scirocco 01-11-2013 00:56

Thanks for the feedback bluespruce, sorry that you got ripped off as well but I'm personally pleased to know it wasn't just me doing something wrong.

Although I did wonder if it has got some sort of limitation in the small print, like maybe you can only use plain http browsing and if you click on a streaming media link it will use the credit at some huge rate.

willemijns 05-11-2013 12:55

Quote:

Originally Posted by scirocco (Post 44384)
The Ebay seller emy351 sells Orange France recharges.

i can do the same for your ticket. contact me by PM. +2€ commission per ticket.
see my feedbacks on the "b&you" thread. noone was unhappy.

flychr 23-12-2013 11:41

I still have mobile card and going to france in week 3 Is there a options on the sim for data that is worth to choose before I leave? also has a http://www.europasim.com/en_GB it is better to use?
Merry Christmas and Happy New Year to all
Chr

UKSTEVE 25-12-2013 17:35

French mobile data on pre-pay is always problematic. At 3 euros a day for 500MB the EuropaSIM service is a doddle to use. No brainer really :)

+Steve :)

flychr 25-12-2013 21:30

Quote:

At 3 euros a day for 500MB the EuropaSIM service
you can get 500 gb per day in France with europasim for 3 euro????
chr

UKSTEVE 26-12-2013 05:59

No, 500 megabytes. Not gigabytes :)

woody1 26-12-2013 21:01

Quote:

Originally Posted by UKSTEVE (Post 44877)
French mobile data on pre-pay is always problematic. At 3 euros a day for 500MB the EuropaSIM service is a doddle to use. No brainer really :)

+Steve :)

I looked at the EuropaSIM website and it says that they're sold out of sim cards for 2013. That doesn't really tell me much. Does anybody know how long they've been sold out? Are they likely to have more cards at the beginning of 2014?

UKSTEVE 31-12-2013 00:50

I seem to recall this happening a few years back - also over the Xmas/New Year holiday - I think they are just indicating they are closed for the holidays.

Motorhome WiFi are open for business - http://www.motorhomewifi.com/ - so they may be a better - and slightly cheaper - option for a EuropaSIM card.

Hope this info assists / Steve :)

flychr 03-01-2014 09:24

Quote:

At 3 euros a day for 500MB the EuropaSIM service is a doddle to use. No brainer really
my europasim is from may 2012 ! will it work with the 3 euros a day for 500MB ?

Chr

UKSTEVE 04-01-2014 16:46

Sadly not - that's on the old 50/150MB tariff.

I had one of those, but after trying to register on the Vodafone ITA site to create an account (necessary to change tariff) I went round in circles for a few days. Gave up.

Bought a new SIM with the new tariff.

+Steve :)

flychr 05-01-2014 14:29

thanks for the answer! I have ordered a new sim!!!!

UKSTEVE 05-01-2014 18:50

EuropaSIM were quite helpful - they suggested using up the spare credit on the old SIM...

BTW, I noticed that MotorhomeWifi have stopped selling SIMs on their own - this makes EuropaSIM the only supplier of SIMs on their own...

+Steve :)

flychr 21-01-2014 11:58

Received the new sim and there are 5 euros on the sim (call 404) does sim livie for a year with only 5 euros? or should rush to put 10 euro on sim?

Chr

UKSTEVE 21-01-2014 14:50

Some resellers claim that Voda Italy credit does not expire - I have my doubts, so I make a chargeable event (sadly at a cost of 3 euros) every six months.

This usually involves travel outside of the UK, so not a biggie for me.

I'm sure other members of this forum will have more precise knowledge...

+Steve :)

peterdoo 21-01-2014 16:01

If you have a smartphone you can install "My vodafone" app from Vodafone Omnitel. It will show you the expiration date and current balance. Once configured it works via WiFi without EuropaSIM card inserted.

Some users reported successful upgrade of the old EuropaSIM cards to the new Smart Passport option using the following procedure:
"Call the number 42070 (free from many roaming countries). Reply "1" to all announcements. The last one informs you that the option Passport Mobile Internet needs to be deactivated in order to activate Smart Passport. You confirm that one with "1" as well."

rfranzq 21-01-2014 19:15

cheapest chargeable event?
 
Quote:

Originally Posted by UKSTEVE (Post 45013)
so I make a chargeable event (sadly at a cost of 3 euros) every six months.

How much is an SMS from UK to ??

peterdoo 21-01-2014 22:21

With the EuropaSIM Smart Passport option any action out of Italy (SMS, data, in/out call) triggers a daily charge of 3 EUR. As far as I understand only a recharge extends the SIM validity to additional 11 months. No usage or other actions causing a charge should be necessary.

flychr 21-01-2014 22:30

hi
Quote:

Some users reported successful upgrade of the old EuropaSIM cards to the new Smart Passport option using the following procedure:
"Call the number 42070 (free from many roaming countries). Reply "1" to all announcements. The last one informs you that the option Passport Mobile Internet needs to be deactivated in order to activate Smart Passport. You confirm that one with "1" as well."
wish I knew a little before:p

think I'm going top up sim, within one month, just in case;)
Chr

flychr 21-01-2014 22:40

Quote:

If you have a smartphone you can install "My vodafone" app from Vodafone Omnitel. It will show you the expiration date and current balance. Once configured it works via WiFi without EuropaSIM card inserted.
Quote:

Once configured
is it enhough with phone nr? or you need vodafone log in?
Chr

tux 21-01-2014 22:58

Quote:

Originally Posted by UKSTEVE (Post 45013)
Some resellers claim that Voda Italy credit does not expire - I have my doubts, so I make a chargeable event (sadly at a cost of 3 euros) every six months.

This usually involves travel outside of the UK, so not a biggie for me.

I'm sure other members of this forum will have more precise knowledge...

+Steve :)

To postpone the expiry date, you have to top-up once every 12 months. Credit doesn't expire, the SIM does.

flychr 22-01-2014 12:04

hi
Quote:

To postpone the expiry date, you have to top-up once every 12 months. Credit doesn't expire, the SIM does.
was afraid what 5 euros was too little on sim but it was orange fr. where it was necessary to top op with more than 5 euro every 6 month?
Chr

tux 22-01-2014 15:54

Quote:

Originally Posted by flychr (Post 45022)
hi


was afraid what 5 euros was too little on sim but it was orange fr. where it was necessary to top op with more than 5 euro every 6 month?
Chr

Orange mobicarte, SFR La Carte, etc. ;)

peterdoo 22-01-2014 20:48

Quote:

Originally Posted by flychr (Post 45019)
is it enhough with phone nr? or you need vodafone log in?
Chr

It is a while ago since I've installed it. I do not remember what was necessary. There is a video about the installation on the Vodafone web page (right bottom):
http://www.vodafone.it/portal/Privat...osti/My190-App

jb9 15-09-2014 12:47

Can someone confirm whether or not I can now add value to an existing Mobicarte account using orange.fr from the US before I go to France? I am looking at the page and it seems like I possibly can. Has anyone done this? Or do I need to just visit a tabac when I arrive (like I usually do)?

thanks,

jb9

scirocco 21-09-2014 01:57

You can certainly add value to a Mobicarte online from outside the country using a credit card. However the card needs to be one from a French bank (or maybe those from some neighbouring EU countries will work as well). But non-EU cards typically will not be accepted.

If you really, really need the credit added before you get there you can buy top-up vouchers from ebay sellers, but you'll often have to pay above face value.

Or just go to one of the Relay stores at CDG and buy a top-up there when you arrive. Or any tabac.

tux 21-09-2014 16:28

Quote:

Originally Posted by scirocco (Post 46211)
You can certainly add value to a Mobicarte online from outside the country using a credit card. However the card needs to be one from a French bank (or maybe those from some neighbouring EU countries will work as well). But non-EU cards typically will not be accepted.

If you really, really need the credit added before you get there you can buy top-up vouchers from ebay sellers, but you'll often have to pay above face value.

Or just go to one of the Relay stores at CDG and buy a top-up there when you arrive. Or any tabac.

Non-French credit cards are not accepted by any carrier in France (except Joe Mobile) ;)


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