Good that it worked for you in Costa Rica. There were some SMS issues with my card too. I reported to yackie and they refunded me the couple of sms I sent. I think the issue is still there, but not a major issue for me, because I just use my cingular sim for sms whenever I travel. I have to carry 2 phones, but that's fine.

My voicemail problem mentioned above has not been resolved though.

I am assuming you are sending sms to the +354 number right? Alaos, why can't you access your account, password lockout, error? yackie should be able to reset that I think. You know there are 2 ways to access the account. via http://www.yackiemobile.com/content/home, and https://my.yackiemobile.com/

yackie's feedback
 

No possibility to communicate with support and online since one month...!
Has anyone any information about the company and the sim service?
:confused:

Actually, Yes. They somehow eventually atake care of the above problem I had. But, I had to send several emails. Now, on another note, my DID stopped working, and I could not open a ticket (the page does not show up.) So, I called them and they took care of it within 24 hrs.

Come on

we have a customer support open 24/365 reachable by phone

we have a ticket system usable online

we have fax, we have email, and we receive sone request daily who are answered same day or within 24 hours

Are you sure you try to contact us?

hello

yess, i have some questions before buying but the only feedback about yackies is on this forum...
on your website
on the phone : impossible to join ( in queue and out.....)
live support : sales never online
ticket: opened january = no answear
You have a problem with the customer service

ohhh please Yackie!, not so brave!

Problems with the customer service, problems with the reachability, no info from you here in the Forum for weeks.

Don´t play the guy who finished his work with A+ ...

Can we as customers have some answers on the unsolved issues?

What is going on? Why are the free incoming numbers not from every operator reachable? Why don´t you take care for those issues?

John Doe

The 354 issue is a 09 mobile issue, NOT a yackie mobile issue

BUT In fact YES, because we are associate with 09, and we share their network and GSM facilities, with our own US network

BUT the 354 use by 09 is a 9 digits, in regard with the 7 digits, who is the normal mobile range number
So because our 354 number is a special surtaxed number ( if not, how can we offer a free incoming, UM, TS etc etc use a UK, or a liestenchein surtaxed number them self ) and few operators don't want to include this range of number in their billing, specialy the discounters, voip etc etc and........Cingular and T-mobile

We have performed to have skype , and every week we have more and more

So it is because we have this issue for the Incoming, that Yackie is the only one company today to provide you a local number from 33 countries WITH a free incoming number, SUBJECT TO ( and this is the point ) the acceptance from the other operators

We have answered to all customers support ticket, including for this issue, and allready said that many time, BUT some are still not understand this issue, who is not a technical issue easely fixable.

Hi Yackiemobile...

Welcome back...what are you doing about the Switzerland lack of service?

Yep! AT&T and tmobile sms will not work work to the yackie +354 number. I did open a ticket with yackie earlier but have since found out it's not yackie that's the problem. I always use my AT&T number for sms when I travel anyway. It's just to bring it to the attention of others might be expecting sms on the +354 number from tmobile and At&T customers...it does not work! I never tried calling the +354 number as there is no reason to because I will be forwarding to the DID when I travel

YackieMobile,

at least you give us some feedback, thank you.

I already have stopped using my YM sim, sorry. That doesn´t mean others have to do this too, but for my needs this service is not enough.

This IS your issue, I as a customer, I´m not interessted in your problems or contract situations. I just want a SIM which is working. Do you know the K.I.S.S. princip?

As I said, as customer I do not want to be involved in your contract situation. Solve your technical problems and present a working roaming solution as you advertise on the website.

Why do you compare YM with UM and TS? Their services is working, I do use a UM rebrand now, prices are compared to YM way better. To be honest the prices didn´t made the point, but the service. Free incoming and it works, connectable to VoIP and working, reachable from T-Mobile, VoIP carriers ... everything working.

What will you do with those who don´t want to use Skype? Every week more and more would mean a progress, since December we have a side movement.

This is interessting, cause you say "Yes, we have a problem with the free incoming numbers", you did knew this and you did not inform customers and users. I´ve been told to switch to a other network if it´s not going, what do you think your customers are? Stupid? I don´t understand why to make it this way.

Not your DID numbers are the biggest selling points, guys wake up! I don´t give a ...ck for the DID, to be honest. You do charge about 117 US Dollar for one year, I do get a DID in Germany for 0 (Zero) Euro and can connect it to my roaming SIM for 15 cent/minute. That means in cash, that I can get the combination DID+roaming SIM for 5 cent less then you offer it, plus the voice quallity is superb and it works.

Don´t spoken about the raise of connection fees, which was done without any notice.

Your support is a B-, T. is doing a very well job in the, for her given, small border range. It is up to the management (this means you!) to create solutions for the unsolved issues, this product should have not been launched with this massive problems.

The free incoming number is not working in east Europe. I already have changed to an other roaming service.

I mean it is easy, don´t blame 09 or the other network operators, because they won´t take 9 digit numbers in the system, cause that´s just the half of the truth. German discounters allow to connect to 9 digit numbers. 9 digit numers are no unsolvable magic, cause in e.g. Hungary they do already use themself 9 digit numbers. So I think the problem is, that the info chain between YM-09-"other operator" is ruled by 09 and not YM and if 09 does not see that it would be necessary to make some changes, they won´t and this brings me to the point, that your business plan wasn´t made professionaly, cause you must have seen that there would be unanswerable questions.

This constelation makes out of each customer, you have, a beta tester. But I don´t want to be your beta tester, I want a product which is working from the beginning, at least the promised features should work like e.g. FREE INCOMING calls on the 00385380... number. None of your customers want to read from the support such laizy fair answers like "then you have to use your DID number".

IT IS UP TO !YOU! (the company) TO TAKE CARE THAT THE PRODUCT IS WORKING. IT IS !YOUR! PRODUCT, !YOUR! PROJECT !YOU! ARE RESPONSIBLE FOR !YOUR! PRODUCT NOBODY ELSE. IT IS THAT EASY, DO NOT BLAME OTHERS FOR POSSIBILE PROBLEMS, SOLVE THE PROBLEMS, BE A MARKET LEADER. THAT IS THE WAY TO GO.

I don´t write this in anger and I don´t want to be rude, BUT I do await a product which is working, yours does not fullfill this requirments.

09 use a roaming agreement with Swisscom, and the base of this agreement is, we provide you a deal, BUT you can not come to switzerland roam....and compet with us

So we cover 200 countries, excepted this one.....i know it's sound creasy and stupid, bt it is the deal.....

We have one idea, we try to make it done......not easy

You know what is funny

Our bsiness model is not to provide a free incoming, we do because 09 have this 354 with their card.......and we considere this as one option for our customer if they want use it, subject to the possibility to do it

Our business model is to provide a sim card with no roaming charge with a voip account and a local number.....and it is what our customer order and use, maybe not in this forum......but Johndo, are you representative your self about the market ? are you THE Reference.....not sure

and it is not OUR problem as you say, it is OUR problem to 09 and yackie because we are associate and we work on this..thank you for the employes from this two companies

And it is true that Tamara have lot of patience with you and all of your emails....answered i think, doesn't it?

So that is the situation

Most of the countries work with the 354 number attached to the SIM, unfortunately some not.....

We dont charge connecting fees, we dont charge busy and wrong call

we have a flat fees for 0.29 for one incoming call received on the DID number in most of the countries, and we have the outgoing call not the more expensive

and again provide a SIM card is not the deal, you will soon understand why...and this day maybe you will come back to the table

By the way i dont feel well to know one customer unhappy, i will ask the accounting department to refund you.....how can ou say after that that a free product can be bad.......:p

PS ) calling the 354 cost 0.50$.........how much to call the UK or liestenschein number.....???
just curius.......

:D not your business model? Why do you do advertise with the attribute "Unlimited free incoming calls in 150 countries!"?

... if they want to use it ... oh please! :rolleyes: Argumentation!

So if this Forum and their members are in your opinion not "qualified", why do you throw your SIM cards for free in this round? :rolleyes:

:D never said that, stay straight with the facts dude!

Come on!!! Do you seriously want to do business? You have a responsibility for your product. Who am I that I have to teach you what the words ethic means ...?

:D: absolutely never, never read something like this!!! Do I have to apologize, that you as management can´t put together a working roaming SIM solution? :D ... That is realy poor, that doesn´t shows management quality at all. She is doing a good job, how do you think about yourself ...? :p

For Christ sake!!! Is that you business philosophy???

Wouldn´t it be better to write "We are doing all we can to solve the problem within xy days!"???

That is absolutely not of interest, sorry :p I don´t care for what the DID cost you or not or what you do with unanswered calls etc., etc., etc.

You do advertise with the following words "Unlimited free incoming calls in 150 countries!" Deliver what you promise!

:D tell me what the deal is! I just read unproved phrases.

These words show me that you do not understand the single customer, so how can you say you would understand your market, think about it ...

You do try to compromite a possibile customer, bad, bad behavior ... Is it this way to treat customers in the US?

:) liestenschein is writen Lichtenstein and I don´t know what it cost to call it. But that is not the question, you do forward the DID to the YM +354... number you charge for this 0,29 USD and you charge for a DID 117 USD.

Same constelation is to get for zero Euro and 0,15 Euro per minute. So what are you proud off?

Please try and conduct your abuse of your own and other companies' customers in private - or perhaps they'd prefer not at all

I can call a UK/IoM/Jersey mobile for about a quarter of the figure you mention, or even from contract-inclusive minutes, but we don't want remarks directed at your competitors either, thank you

The use of names is inappropriate. I've read "Yackiemobile's" post both good and bad over the last year, and it is clear that English is not his/her native language. I've looked at the grammatical construction and tried to take a guess what his/her native language is, but haven't figured it out.

I cut a little slack because of this. For example, it seems clear to me that this person is not the one who wrote the company's website. I can certainly understand why Yackie doesn't prioritize access to the Icelandic number near the top of its list. It has little control over the subject, and probably doesn't make a huge profit off of people using it. At the same time, you prominately advertise it, you've adopted it. Perhaps the better solution is to not advertise the number, but freely release it to people (on request) with a disclaimer that they are on their own using it.

Customers and suppliers often have different priorities and you can often get in trouble forgetting it. For example, when you toss something into to "sweeten a deal," always treat the sweetener as important as the meal. As a supplier, it is always easy to think of this as an "after thought," a "gift," or "a comp," and move it too far down on your to do list. If this is the item/service which got the client to sign with you, however, this item/service, might be "essential to the deal," "at its heart," or "the very thing that pushed me over."

There seems to be a problem with many phone companies that when a destination number proves more expensive to connect to than they budgeted, they just blacklist while they think of their new pricing structure. I recognize that Yackie doesn't really control this and I think it is sleezy on the part of the company. I find it particularly sleezy because they often pretend that the route is out of service. IF THEY ARE GOING TO DO, they should do it with a recording that flatly acknowledges that they are doing this. The problem is that they don't want the heat and want to pretend that it is a routing problem until and unless you nail them on this point.

we have requested from 09 a solution, they dont have any one, excepted to fight for be accepted with all operators, the iceland number is one issue

you can say that you pay 1 cts for calling a UK surtaxed number.....anyone know that this is possible because the billing system from your provider have one issue and dont charge the regular price, use it as much you can until they discover their mystake

I remind also to john do, that the DID provided with the card is free...( the first one off course ) and it is not charged 117 $......you are free to do not add a second......

We will add a disclosure to our web site saying that we provide a free incoling number subject to acceptation from some operator, at this time you will not say that The customer dont know.....

Again few peoples try to find a way to make a call for free by using many system, like most of the prepaid forum members, but the majority of the customers want just a sim prepaid sim card working with a local number

It is what we offer to south americain , african, asian, and peoples leaving in the emirats.....

That's not a valid excuse or licence for your defamatory attacks on other companies and individuals

Yackie sim card....49$ = 49$ air time starting february 11, so our SIM will be free
one 354 number who provide you incoming call in 150 countries ( and yes subject that the peoples who call you have one provider who accept the 354 like skype, wanadoo, and many GSM operators world wide )
one free DID include with the card with a charge of 0,29 $ for one incoming call, and outgoing starting at 0.39$
Reloadable to WU, MG, Some bank, voucher, CC, ACH, EFT, Wire....

This is our offer......customer are free to love it or to hate it

Same for microsoft, apple, dell etc etc

We do out Job mister johndo, and we it well, very weel

God bless you all

PS ) andy i know.......i will not argue again, promess

this is our deal

when did i make one attack agains one other company ?

This endless promotion is really getting boring, as people from elsewhere have commented to me

As for accusing rival companies of lying, or your abuse of the intelligence of people who point out that some drawbacks of your product, go throw your toys around in private

Don't get clever with me

You have made more than one attack each against more than one company.

And sent me PMs that contained a lot worse remarks against them.

come on, please which company ???

show me and stop yourself to act for promoting my competitor, one moderator is here for be neutral, who was never you act

So you say that i'm accusing one company, i'm curius to know who ?

Defamatory remarks have been removed that you made against more than one company, and we both know that, and that you sent me PMs that included some reasons for those grudges.

I will not name them as you did, and I rebutt your repeated false insinuation that I represent your rivals.

I suspect that these last few posts will have to be deleted

yackie, be carefull because saying nasty words might get you banned ;-)

This endless promotion is really getting boring, as people from elsewhere have commented to me

Funny I have heard this argument before and it's really funny that on a public forum these people from elsewhere don't respond and complain themselfs, do they not have the nerve to do that or is it just made up all the comments. We will never now I guess.

Yackie,

I shouldn´t have beginn this discussion, that was my foult but you offer a product which you just think is good.

I see that you try to put a solution together but you do fail in importand sections.

First point, the add IS wrong cause you do not seperate the countries where it is in fact going and where it is not. You do NOT have 150 countries where you have free incoming calls on the +354... number, I do have myself tested it, so I know what I´m talking about.

The fact I´m trying to get you understand is the following, it is not up to me, the customer, to get in contact with any network provider to ask them to route calls to the +354... number through. I did that once with Pannon in Hungary and now they do it, THIS "steping in conntact" is YOUR work.

Means, to make you, your company and your project known, requiers that YOU step in conntact with the other player in the game. It is not 09´s interested to make your work.

I´m no player, but I do read and listen carefully. Anyway how can you try to compromite somebody who you exactly know is a customer of you? And you do know me, you know my +354... number even my other number and you do know my e-Mail etc. etc. etc. I´m no nobody to you, I´m your customer.

No you don´t, cause I´m not satisfied and there are others who have the same or other problems. I tried a bunch of roaming SIM cards and I thought that you could have a good solution BUT you don´t, cause you don´t take care for the little things, which would make the difference between you and the crap.

No, the main factor of a good leader (manager) is to look out 3 steps in advance, to LEAD, to know what to do and not to lean on the employe. That means in your case, laizy fair answers which any customer will recive from the support, is your foult, cause you don´t show it better.

I respect that, that you don´t give false informations out but you also do not try to change the situation, so that equals the whole thing. Your job should be to step in contact with those network operators where problems raise and SOLVE the issue. Don´t tell me that you are not 09 and you can´t do anything. What will you tell the H. Capital Group when they will ask you why the earnings did not reached the level which was targeted? Will you also say that was the foult of 09?

Do you understand what I´m trying to say? YOU DO HAVE A RESPONSABILITY FOR WHAT YOU ARE DOING.

I don´t care for those "smart people", you know why? Cause they won´t make my incoming calls ring on my FREE INCOMING +354... number in east Europe. Understand?

Fix the problem and it won´t make you a headache.

As I read what you wrote I did feel that you are helpless and don´t know how to solve the +354... issue. I honestly ask you without any sarkasm, why have you started this whole thing when you knew that you don´t have a 100% reachability with this numbers?

It is nice that your US customers are all smart and your European customers are all, lets say it this way, "not so smart". I don´t ask for something what can´t be delivered, I do ask for something that you do use as attribute and with wich you do advertise. And it´s my right as customer to ask you why it is not working in several countries, as long as you recive funds from me and you do not notice your customers with a remark on your website.

I don´t understand your business standing position, your goal is to make cash. Wouldn´t be a great thing to double your cashflow, even your revenue, your earnings after taxes and to make Yackie Mobile THE roaming solution? So why don´t you take care even for the smallest issue which you do hear from your customers?

This mouth propaganda would bring you more new customers than any "free SIM card" action. To take care for the funktionality of your product, but that also means you have to test your product youself, YOU HAVE to KNOW your products behaviros AND how to handle it. Think about it.

This forum is not here for companies to conduct their disputes with other companies in public, and most would not wish to do so anyway.

My experience is that the accesiblity to the +354380 number is now better than it used to be. I am able to dial it through various voip providers, and normal pstn network. Of course not all voip providers connect to it. There are voip providers that connect to it for 0,2 $ or less. If someone wants more stable provider then the rate is higher of course!

There is a similar situation with estonian sims. I also have accessibility issues with them.

What I think is a drawback of the yackie sim (well of the 09 mvno in particular) is that (despite claims) there is no coverage in some countries (south American as well as Asian) especially those that have free incoming. It is those countries that have the biggest accessibility issue.

Can you provide a list of providers that work for you?
I'll try to write down my experiances as well... always trying hard here ;)

Chris

Same here!

Voipfone.co.uk is a stable provider and working good. I have also tried globe7.com and it works.

A greek voip provider is also connecting very well. Vyke.com is also connecting well. All the above mentioned providers do not have very high rates. There are other of course that have rates up to 1 $/min!

So one must be very careful!

I must say that I could not connect using betamax clones. None of them worked and they also charged me despite the fact that the call was never connected. So be careful with that!

reachability +354
 

I tried trough all the providers here again tonight:

regular phones:
01090 (British Telecom) connects with CLI and A+ audio for 36 ct/min
01033 (T-Com) connects with CLI and A+ audio for ~ 50 ct/min
no others working

cellphone:
T-Mobile connects as usual for 70ct/min
o2 connects for 36ct/min (homezone) and 89ct/min (mobile)

VoIP:
sipgate.de connects with CLI and A+ audio for 27 ct/min
1&1 (my DSL provider) connects with CLI and C- audio for 49 ct/min.
Skype reports "invalid number"
betamax clones start counting and ring but the phone doesnt ring

Chris

Hi...just found this post in a very old thread regarding the question I had...YM, you seem to have disappeared...too bad I, for one, appreciate your replies regarding your service.

The question remains, and this post was from October, whatever happened to the promised USA roaming card.....is it still in the planning stage or have you guys given up on it?

Just a quick review of my usage of Yackie. I am currently on a cruise that has stopped in Barbados, St. Lucia, Antigua & Barbuda, and St. Thomas, USVI. I am primarily using yackie in those islands except in USVI which I used my AT&T phone as it's a US teritory and does NOT cost extra. Yacke worked quite well withotu any problems at all. It registers on one of the networks (phone shows one of Digicel, C&W, bmobile) depending on location. I am quite satisfied.

Edit: Yackie's rate table is not 100% correct. All my calls were back to USA landline and mobile. And they were all billed at $0.45. Yackie's rate table lists calls back to landline and mobiles as $0.35 and $0.39 respectively.

still wrong rate calculator
 

I just made some test calls - also to keep the card alive and noticed that the rates are not correct in the calculator.

There is written:
You call from : Germany To : Germany Land Line : $0.5 /mn

i was billed:
2008-05-26 19:22:42 493677xxxxxx GERMANY Ilmenau Thur [Fixed] 12 1 mins 0.64

Technically it works well, the calls also to the DID have a very good audio quality now. But i would prefer to know what i pay before i call and not have a lottery when looking at the call list afterwards.

Chris


EDIT: confirmed by customer care now:

"Good Afternoon

We will have to go through the rates and update them and make any necessary changes. what was billed to your SIM is the correct cost per call. We apologize for any inconvenience.

Kind regards
xxxxxxxx"

EDIT: confirmed by customer care now:

"Good Afternoon

We will have to go through the rates and update them and make any necessary changes. what was billed to your SIM is the correct cost per call. We apologize for any inconvenience.

Kind regards
xxxxxxxx"


It's probably to difficult to link their billing system to publish the rates on the website. So everytime something changes in the billing systems it's automatically updated on the website.

funny thing is that some time ago there was a newsletter that calls to landlines from 40 countries were lowered. Also germany was down from 6x ct to 50 ct. Now it seems that the new rates were only marketing but never changed in the billing system at all...

Chris

Exactly. The lowered rates are displayed on the website. However, it's not reflected in the billing system. As I mentioned above, I experienced the same thing.

my card has been changed twice because of yackie changing carrier. currently i am still waiting for a change of card since they last changed carrrier. my sim is absolutely useless. They reply to email but just give different dates when it would start working again.

This thread is over a year old, there is updated information about yackie in the thread below. Most folks have probably moved on and not waiting on yackie.

http://www.prepaidgsm.net/forum/inte...-email-18.html