It's the same answer you posted 3 hours earlier...

Yes, sorry, in fact they wrote the same answer... in two different emails received today at 12.30 and 14...

No special news, but i think it shows, at least, someone is working in their office.. let us see in next days if they are only answering some old emails or also working on technical issues...

I'm still waiting for a response to an e-mail I sent on 17 April to service customers of United Mobile.

I think they are using "copy-paste" responses... ;)
And it is quite possible that they're using automated responses too.
So, nobody's working there. :thumbdown:

It is not excluded that there might be. :confused:

emails... with a little touch of fantasy :-)
 

This morning UM wrote me... they moved my +423 credit to +44 sim... or at least they would like to do so... i never requested any credit forward, by the way...

---------------

Since 04/15/2009 we are suffering from a complete outage of the +44 platform. We are working on a solution of this problem with all our effort.

We have already forwarded your request for transferring the balance from

+423 and +423

to

+44

to our headquarters. As soon as we get a response from there we will inform you.


With best regards

Whatever the situation is, I believe that UM's strategy of communicating this way (no communication - as a matter of fact) is not doing any good to them...

What do they expect? They might believe that people do not use their cards @home, and might even not realize that their card is unusable... ? They might hope that their service will recover before the high tourist season and most of their customers will not even notice the failure... ?

However, if they really plan to restart service in the foreseeable future, they should issue an honest press release or a customer newsletter, with the true reasons behind the outage. Otherwise they will lose all (if any left...) credibility.

Yes, it's a really brilliant idea to move the credit from the SIM which works at least for incoming calls/SMSes to the SIM which doesn't work at all :evil:

Does anyone have any good intel on why they're down? It seems odd that their +44 platform is down for such a long time. This sounds more like a failure to pay bills rather then a technical glitch.

Update:

I just tried to call my UM 423 number (in France) and the call automatically goes straight to Voicemail.
Has anyone experienced this lately?

Since yesterday the website of UM seems to be offline.

Yes, it is unavailable now.

Let's hope kupe will give us an update of his new visit at the UM HQ in Kloten :-)

Yes, please, please, please if anybody can pay them a visit (maybe social engineer some info from the concierge/receptionist/etc) or even do some detective work over the phone (I don't know the language...) that would be certainly appreciated. Not in any practical terms as it wouldn't make any difference but at least we'll get a good story out of it.

Hey gang-

Just walked in from Zurich. Alas I could not get away to UM on this visit. And as others said, I got home to see their website down. Not good.

Kupe