Anyone using UM+ in France? A friend of mine is staying there and can't place or receive calls in any network, she tried.

Did it work in Germany, instead? Since here it's still not working (in Italy), but some friends had it working (always in Italy)... so it could be some UM problem, rather than geographic...

Yes, in German it worked as I mentioned several messages earlier.

Effendi, isn't your UM+ working yet? :???:
My UM+ works correctly with all networks here in Italy. Next week I'm in Belgium and I'll test UM+ there as well. :)

sorry, the thread is getting long, I miss messages! :p

I didn't try today (I left it at home), but it was not working yet... :(

Sorry to report...and they've had several days on this that they haven't resolved the issue of the caller getting the message that "we are unable to complete your international call as dialed. Please check the number and dial again or ask your operator for assistance." This implies the number is wrong and that means a person getting that message will assume the number is wrong and won't try again.

This is a very serious matter and there is no reason why it is taking so long for them to resolve. I reported the problem to them via e mail and they haven't responded. Too bad as this can be an excellent service but such things just shouldn't happen.

I agree. This a critical functionality that they need to get fixed. I am also surprised they released the sim for mass market without testing this. Leaving the phone on 24/7 does not solve the issue either since there will not always be service.

I've been in France a day. My SIM card got here before me as I was a couple of days later than planned.

I've just activated the SIM online, not added any credit yet, and the phone rang when the number was dialled from my O2 phone

Numbers in 075 have been allocated for a few months now, but seem to be only just appearing in use. Part of the reason why IoM SIMs aren't reachable from some providers is that they haven't enabled +4476 in their dialplans

They UM+ cards always work when newly activated, but they die one or two days later. This may be the case for your card in France.

Mine is still dead, while it was ok at the beginning. Only 089 works, nothing else.

Mine has worked from day one and hasn't died.

So you can make and receive calls? Hmm ... lucky you ... mine was called inactive again the day after activation, while online it is still marked active.

There was some problems with some activations. Mine was the same...worked the first day and the following morning it kept saying (like others posted) the card was inactive when I try to make a call and incoming calls were not coming through. Anyway, a quick call to UM customer service fixed that. They had to access the system and reactivate mine. So, if your is still not working, you may want to call them.

Since today UM+ works in France.

I tried to use my UM+ on my SE Z610i and it works perfectly... so it seems the problem was the SE K600i... really weird! Tomorrow I try it on the Nokia E65, but these incompatibilities seem to be really strange...

I really start liking UM+. Not only that voipcheap.com charges calls to UM+ at only € 0.08 per minute, but they also deliver SMS to UM+ at the ridiculous price of € 0.01.

Keep on fighting the roaming mafia!

In Brazil doesn't work
 

I'm in Brasil and I can't use the new sim...I don't receive the callback...

Update: with Nokia e65 the phone crashes and resets (like with the e61 someone told before) trying to make any call.
With SE Z610 all works quite well (too many pop-ups on the screen, but it works), while with SE K600i only 1 outgoing call works, then nothing else, incoming calls don't work.

Really BIG compatibility issues...

Thanks for the tip. I was actually waiting for them to resolve the problems for all affected, but finally I've sent them a quick mail last night, and now it works again.

Generally, I've had positive experiences with SE phones regarding call-back functionality. The SEs T68i, T610, K700i and V/Z800i all work automatically with call-back. The Motorola W220 also works well.

I was using justvoip.com and their forwarding option for only 6 cents per minute. But since 3 weeks the quality of the forward is just to bad, to much noise, you just can't use it. I have voicetrading now also at 10 cent per minute which works fine.

Does anyone else have problems with forwarding a call using justvoip to um+

Lucky you! (-:

I've mailed them twice with no response . . .

The Quality is indeed terrible at the moment.
I'm using my JV credit to forward to my Belgian GSM at c€10/m. I registered with a USA address, so I don't pay the VAT :-)
That Quality is very good.

I'm using UM+ and Geodesa mainly to receive forwarded calls from the office to my GSM, 99% of the time I'm in Belgium, so for the moment, I don't mind that I have to forward to my Belgian GSM, but I liked the c€5/m to UK-cell better :-)

Yves

Good to hear that I am not the only one having problems using the forward. Even when I forward to a fixed line the sound is still terrible.

Yes i'm also using Voicetrading now to forward call to IOM mobile, which works great. But the justvoip rate of 6 eurocents was just a bit better. I just updated the credit on justvoip so for now it's not useable :(

yes, right, my 2 UM+ are dead too, after the first day, and only 089 work ... when try to make a call a flash sms says that card is not active and wait for customer service connection in a moment, but untill now, 3 days, nothing.
I've mailed them 4 times, but no answer at all!
next week i'll go to greece, hoping they will solve the problem, anyway i'll test also there the sim.

UM doesn't reply at all. During the last 10 days I've reported serveral errors to them, but they didn't react on any mail.

when i bought the UM 2 years ago, they answer in 24 hours to activation problem by mail and then calls me.
tomorrow morning when i'll have 10 free minute, i'll call them for ask an explanation.

Another Frustrated Customer
 

Count me among the frustrated! My future use for UM (post CallBackWorld) was to be UM to UM calls and the occasional "I'm fine" call back the the states from Belgium or Netherlands (have local SIMs for other places I travel). So the cheaper rates and a UK number seemed a perfect fit. So I upgraded my +432 and ordered another UM+ a couple days later.

The upgraded number registers on AT&T and balance inquires work, but I cannot send or receive SMS's or calls. ( Calls get an American "invalid number" message even though phone is on) If I try to send an SMS I get "SIM not activated" (it was)

The 2nd SIM came this week and today I put it in phone and it can send SMS and make and receive calls, even though I wasn't able to activate it on the web (says already activated). Of course, its the first day so I expect to to stop working tomorrow :(

I'll called UM+ CS using Voipbuster (.10/minute) and after 4 min on hold I got "can't answer, goodbye" Send email but from reading here I don't expect a response. I was always happy with UM CS the few times I need to call them, but this is ridiculous.

I sure hope they get this fixed soon. I'm off to Europe in a couple weeks -- luckily the first week is in Germany (Bamberg) where my dad and I both have local SIMS. But after that we'll need the UM+ to stay in touch.

I'm in Paris this week and can confirm that UM+ doesn't work here, though it worked perfectly in the UK at the weekend.

Thankfully my UK SP - O2 - has travel roaming enabled at 18 pence inbound, 30 pence outbound - not perfect, but workanble.

Bloody annoyed with UM over this...

Steve:(

I recieved my SIM today. Everything is working, except when I switch to UMTS only mode, the SIM gives a "Sim not registered" massage and I'm unable to log on any German network. It wouldn't matter, but I'd like to use the card next month in Japan, where it is UMTS only. Anybody with the same problem concerning UMTS?

Yes, this seems to be normal for UM+, but it may be network dependent.

Anyway, now I've even got a response, a day after reactivation:

"Sehr geehrter Herr xxxxxxxxxx,

vielen Dank für Ihre Anfrage.

Ein Teil der neuen Karten hatte ein Softwareproblem. Dies wirkte sich dahingehend aus, dass keine Anrufe getätigt werden konnten, eingehende Anrufe waren nicht möglich, und es kam fälschlicherweise die Ansage, dass das Guthaben auf 0 ist („insufficient balance“). Dieses Problem wurde inzwischen behoben. Ihre SIM Karte ist aktiviert.

Für weitere Fragen stehen wir Ihnen gerne zur Verfügung.

Mit freundlichen Grüßen

Marion Girin
Customer Service United Mobile

United Mobile ist nun jederzeit für Sie erreichbar: Ab sofort steht Ihnen der Customer Service an 365 Tagen rund um die Uhr zur Verfügung.


United Mobile Liechtenstein AG
Schaffhauserstrasse 121
CH-8302 Kloten, Zurich Airport
Phone +44 7937 099 911
Phone +423 663 099 911
www.united-mobile.com
"

They say the problem has been solved now. Check your UM+ SIMs to verify that statement.
(sorry no time for a translation at the moment, I'll have to leave the desk)

yes, same problem to me, here in Italy.

I can verify that mine still does not work (neither incoming nor outgoing). I have emailed them several days ago but got no response as of yet...

I can receive sms, even those sent when the phone was off.....

I've got my new um+ today and it work very good. Only i can't see the number who calls me

right, we can receive sms, if you try to send, flash message of card not activated.

They may prohibit UMTS roaming in markets where GSM is available/cheaper. I've used Riiing in Japan even when UM didn't list Japan as available.

OK, I'm back at my desk.

The support Lady talks about deactivations of many UM+ sims due to erroneous "(„insufficient balance“)" problems. :???:

Anyway, I wonder why many of you here and in another forum did not get any response. I assume you also included the affected phone numbers and used their website contact mailing page. :(

My UM+ works almost perfectly on RAZR V3: the only problem is about displaying the credit expiry date. I can make and receive calls and make and receive sms.
I think things go better with brand new cards than upgrades from UM +423.

The most important news is that now there is no more any message of non-existing number if I call UM+ with the phone swirched off: now there is a strange sound...not the best, but better than before! ;)

The customer care answered my later mail, saying they were applying to solve that problem, then advised me to use the sim menu to make outgoing calls with the 6510. What is annoying, is that I had reported that I wasn't able to make outgoing calls even with the sim menu...I wonder if they have read my mail carefully...

I now get that on my new UM+ -- it sounds to me like a slow busy signal but with every other tone a slightly higher pitch. Still get "invalid number" on the upgraded UM+ (whether phone is on or off).

I also now can receive SMS on both. One funny thing -- when I first turned on the UM+ upgrade it said "AT&T" as the network name. The new UM+ says "Cingular." At some point the AT&T switched to Cingular and now I can receive SMS's -- probably a coincidence, but who knows :)

I am thankful that I didn't xfer my balance from the +423 card!

As I, and others posted above, most of us experienced this same thing You will need to call them to have them re-activate the account. A quick call to their CSR tooka care of that for me while I was on the phone.

My my upgrade-UM+ now also has this strange two-tone signal when unavailable since it has been reactivated.