I believe you can only do a balance transfer after activating the new card via the “my orders” link using the PUK that came with the sim. After that, the UM+ number showed up in the transfer to dropdown. Yes, before activating the new sim the only option was “do not transfer”

UM+ transfer
 

Thanks. u r the best

I have tried the phone's menu and GSM native way of *43#, neither will work just like TravelSIM won't support Call Waiting

I'm trying my UM+ but not with much success... I activated with no problem and refilled with 25€ in order to keep my old +423 alive too. No problems with that, the card is refilled.

When I turn the phone on (k600i) it takes a lot to get connected, then finally it uses one of the 3 networks here I try to call 089 (balance) and I get the flash-sms saying I've 25€ and the validity day. All good, but after that I cannot make any call anymore unless I turn off and on the phone!

If I try to call my Italian number I get the callback but then the line drops instantly and I receive a flash SMS saying I've no sufficient credit, which is not true of course... and again I cannot try any other call unless I turn the phone off and on again...

I'm having problems with the new UM+ card too. When I try to use the new +44 sim card, I get a text message back saying "the sim card has not been activated yet". But I did activate it on the UM website and did a parial balance transfer too.

When I try to call a number I get my balance on the screen and then receive the call back. But when I answer it I just hear a series of beeps - and then the text message "not activated" comes. Surely if I receive the call back the sim card is active?

This would probably be one of the "problems" CS told me about, and claimed would be fixed next week...

I am unable to use the Um + card and also unable to dial it. Has anyone tried to call his number? The call does not get through!

Well, let's add another phone to the incompatibility list... The Nokia E61 reboots itself when dialing any number, including the short ones (089, 094 etc).

So far it works fine with SonyEricsson Z520a and Motorola V635.

When the phone is on, the call will go through with some of my long distance carriers; with others it doesn't (which is probably a problem with Jersey not necessarily just the UM+ card).

When the phone is off, the number is not recognized and I get a message the call cannot be completed and to check the number! Can't set up voicemail (although they gave me a temporary pin for voicemail).

Its not rebooting my E61, but its certainly not working. Also doesn't work on Samsung X820.

It will tell me my balance, then tells me via a SMS that the card isn't activated yet and that I will be connected to customer service. *shrug*

Adding another phone that doesn't work: Benq-Siemens EF81

When calling direct or from telephone book:
"Service unavailable" and mobile turns off / crashes

When calling from the UM menu:
After the message "Calling [telephone number]" the phone turns most of the time off. Only 3 times (of over 15 tries) I got the message with the balance and the callback.

I get the same response (that the number does not exist) even when the phone is on or the call does not get through. Tried many providers (local and international). I suppose it is a temporary problem. I can get through cs (+447937099911) though

I think it's not the phones problem, it's UM+... a friend of mine had exactly the same problems but after 2 days all works perfectly. He contacted the customer care and they told him they are having problems almost with all activations, we just need to be patient, it seems they solve those problems too...

I would agree, this is no Yackie fiasco...UM has provided very good service during the hey day of its +423 existance....I suspect they weren't quite ready to go with the +44 card but they saw an alarming trend of a loss of business what with the competition and the sky rocketing termination fees so they felt it was necessary to protect their market to bring out the product perhaps before it wasn't completely tested and ready.

I have a great deal of confidance this will be a very good product.

The Nokia 1100 also doesn't work with UM+, only SIM menu based dialling

(I know this maybe off the subject of the thread, but...) The only phone i have and know to work perfectly with all international SIM cards is the Nokia 6610i. UM +423, UM+, GT-SIM euro and aus, 0044 on CallKey, TravelSIM, 09 Mobile, etc..

What about nokia 1110i and nec 342?can you tell me if these phones work with um+?

I don't know as i don't have these phone models.

It seems this Jersey Mobile based SIM has more handset compatability than Isle of Mann SIMs but not as much UM +423 and 09 Mobile have

In time UM should have a list of working handsets or a thread on this Forum should start a list

yep! They need some time. And, we all know this is a reputable company unlke yackie. A call to cust. service last night got my sim working again. As already mentioned, they are having some problems with all activations. He had to go in and reactivate mine. Via some long distance carriers, and voicestick, I still get the message that this is not a working number though.

Outgoing calls cannot be made via my V195 and SLVR L7. Could not even get past the services option on via the sims menu on the L7. So, not usable for outgoing in the L7. It works in the V551 and Nokia 3120. Actually, all the callback sims I have tried workd in these 2 phones.

Hello, yesterday I've received my UM+ sim card and I can post some impressions.
First of all, sorry for my English, I have few chances to practice! ;)
I've registered the sim on "my account" on UM website typing the PUK code. The sim works perfectly with incoming and outgoing calls, and displays the available amount of credit during the callback. I've tested it with few phones: everything is all right with Motorola V3 and Samsung Z300; using a Nokia 3310, it is necessary to call using the sim menu, but outgoing calls can be done. Also an old Motorola cd920 works correctly, but doesn't display credit. The only phone that doesn't allow outgoing calls is Nokia 6510: direct calls are impossible, so I try using the sim menu, but it's no use: there is always the same message that sounds like: "Sorry, but this doesn't seem to be a valid number", with all the numbers I try with. Another Nokia 6510 of a friend has the same behaviour (version 4.12, one of the latest). I've been writing to the customer care about this problem.
My +447937... number is invisible to the people I call, but the most annoying trouble is that, if I try to call my UM+ number while the phone is switched off, the automatic voice doesn't say it's unreachable, but it just says the number doesn't exist. This isn't good, since people who call me may think they have a wrong number.
I hope my first impressions can be useful. Bye!

So I think at present we can surmise that there are a few problems which seem correctable..

1. There seems to be compatability problems which there are always seem to be with the callback sims but these seem a little bit worse than usual.

2. Caller ID exists and works....sometimes...it might be dependent on the roaming partner's capabilities.

3. There is a bit of a problem with the Jersey number insofar as receiving calls when the phone is off...instead of going into voicemail or giving a message the called party is unavailable (which was an early problem of UM+423 until they got that straightened out) the number is not recognized. Also many international ld carriers do not recognize the Jersey number (many of my US based carriers do not but some do; whether the calls will be billed as a UK mobile call I won't be able to find out for a while as because of the high rate of receiving calls in the USA to protect my credit, I have not allowed any calls either incoming or outgoing to actually be cmpleted but if the phone rings and I get a caller id I can surmise the number is active and working......

Agreed?

Did tryout my card and yes caller id did not work all the time.

I don't like it when the phone is off callers get an error message.

For now I will be using my old UM card and maybe in a few weeks when they have everything under control I will switch it off.

I have always seen UM as a serious company versus companies like Yackie or others that keep switching and promising things. I can only asume that UM will be able to get everything going.

I agree, these seem to be just start-up troubles, I think (and hope) they will be solved soon. At this time, caller id doesn't work with any of the italian networks Tim, Vodafone, Wind.

I tried it again on two other E61's and it seems to be firmware specific. It rebooted both phone with the latest software - 3.0633.09.04, while the one with older firmware - 2.0618.06.05 simply didn't work.

I think the battle of the islands have begun...

Iceland: 09 Mobile
Liechtenstein: United Mobile
Isle of Mann: GT-SIM (euro and aussie versions), Cherry Mobile, MeSIM, 0044...
Jersey: United Mobile+, CallBlue

The reason why i bring this issue up is UM+ won't allow/connect calls to +447624xxxxxx (which is most of the Isle of Mann SIMs) and most people won't connect calls to UM+'s +447937xxxxxx

I don't know about Estonia's TravelSIM as calls are too pricey to find out

Liechtenstein is not an island....

Is that right - surely no service provider would block outgoing calls to a certain batch of numbers? It would make that sim card much less attractive to users! Or do you mean those numbers are treated as premium / high rate calls . . .

Liechtenstein is even a "reverse" of an island - it's a "doubly landlocked" country :-D
http://en.wikipedia.org/wiki/Landloc...bly_landlocked

Going bach from OT - questions to Keighleyboy?

What do you mean by:
"The reason why i bring this issue up is UM+ won't allow/connect calls to +447624xxxxxx (which is most of the Isle of Mann SIMs) and most people won't connect calls to UM+'s +447937xxxxxx"?

Is it impossible to call from UM+ to IoM mobile? Who is "most people" who " won't connect calls to UM+'s +447937xxxxxx"?

UM+ to IOM +447624xxxxxx always results in an error, never even gets to the call back stage to connect your call

Prion and Przemolog thanks for correcting me on which countries are islands and which are not

Yeah...it's war out there obviously...

Actually I'm just wondering if UM+ was rushed to the market too soon without the proper testing and we are in effect the beta testers for them.

I guess they saw the handwriting on the wall for the +423 service as I noted earlier because of the escalating termination fees.....

But I wonder ultimately what will happen with these semi UK number (Isle of Man and Jersey)....will there be surcharges on ld carriers for calls to +44 7624 and to +44 7937?

When looking round for my mobile phone contract recently as my upgarde was due, there were less deals available than last year including inclusive calls to +447624(IOM), +447924(IOM), +447937(Jersey) and new WiFi services +447911(Varies location)

Probably they wanted UM+ to be ready as soon as possible for these summer holidays, and this caused these little troubles.

Before buying UM+, I've been looking up among international phone cards (not sim, but those cards you can use from a landline like Eutelia, Vectone, Albacom, ecc.) and they all consider 7937 as any other UK mobile number, and calls to +447937 are quite cheaper than those to +423663. I hope things don't get changed! :)

If IOM based SIMs ever get Caller ID enable then there would be a really good competative feature packed international based SIM card.

Call Waiting, Conference Calls, Call Divert, Call recording, Voicemail retrieval online, no call setup fee, an even greater choice of price plans and a cheap +44 mobile number that can be called by most carriers

Would definately give UM, 09 and TravelSIM some better competation

I see Jersey Telecom have registered another telephone number range +447509xxxxxx which will cause more problems trying to call from other carriers as UK mobile numbers up until this number range have always been +4476xxxxxxxx, +4477xxxxxxxx, +4478xxxxxxxx and +4479xxxxxxxx

Another incompatibility on UM+: the Z300 doesn't display credit, just empty sms. Even, if I ask for the credit from the sim menu, the phone crashes and remains on "wait please", the only way to recover is to disconnect the battery. On the V3 the credit is displayed, but no expiry date. :confused:

My V3 (MOTO RAZR) displays expiry date. It says "No expiry date".

Were you referring to a Moto RAZR when you said V3?

Well, I found out that on the V195 and L7, I can make calls via the phonebook or dial menu unders "services" in the UM menu. In essence, any numbers stored on the sim can be dialed via this menu. Now, this is possible only if I have not tried to dial direct first. If I have, I can't get past the "services" menu. So, I have to restart the phone.

Yes, I was referring to the V3 RAZR (mine is silver, of march '02).