A new tariff SMS arrived tonight on my UK Toggle-Mobile card (Swiss Nr.):

Your toggle mobile local is 41xxxxxxxx. Calls and Texts are free to receive in Switzerland and pay no more than 9p/min to make calls and send texts to toggle mobile countries. Browse internet just for 15p/MB

Anyone got that as well?

BK

I tried the VPN on both mobile and laptop - to no avail.
The same VPN worked through virginmobile (on both laptop and mobile), so no doubts about the setup.

APN must have been correct since toggle gave me access to the internet over the phone.

Tethering in general must have equally worked, since some pages (google) opened via tethering on the laptop, even on toggle.

It is as if only some (most) pages + vpn were blocked.

Had it been more than a weekend I would´ve contacted customer support, like this I didn´t have the time. It´d be interesting to know before another potential trip though...

Same here. They are very erratic with their info-SMSes, and what is written in these SMSes doesn´t always correspond with what they really do.

I maintain: It´s a pitty that Lyca seems to manage the complicated bits in setting up such a great service/idea, but fail miserably at packaging into a really beneficial/reliable offer.

Italy probably depends on the "evolution" from ESP MVNO to Full MVNO of Lycamobile Italy. Their prefix will be 3501 (it is already available to them, as well as their MNC, 222 35).

Minimum top-up is now 20 pounds (GBP)
 

I went to add some credit to my Toggle Mobile account today and it didn't display the 10 GBP option any more. The smallest amount to top-up was 20 pounds. :( I did get 22 pounds of credit though for a payment of 20 pounds and I paid using Paypal.

I saw that, too. Last time I recharged was 7 days ago (Friday13th), and the 10 pounds option was still available.

Lyca keeps refusing my othrerwise operational credit cards when trying to pay directly, so I am forced to go through Paypal's outrageous fx-rates. The 10% bonus barely compensates for that, so it´s only fair.

Their Customer Service and Forward Facing People are Really Bad...
 

When the service works, it's great. When it doesn't god help you.

I gave my step-daughter a Toggle SIM. She was recently using it in France with no problem. She went onto the website and added a Dutch number, and flew to Amsterdam. Data would not work (and she had the APN correct because it worked in Paris.) I had her make a test call to me, I saw it billed at 3p per minute, so I knew the SIM had properly "latched" and she was not roaming.

I sent an email to customer service, and got a form email which said they have escalated the issue and given it high priority, but nothing specific.

My step-daughter also called customer service. She was informed by the person on the phone that data only works in the UK. When she informed the Toggle person that she had just used data in France, the person was surprised and said he would have to look into it.

She gave up and bought a Dutch Lebara SIM.

Has your step-daughter verified APN settings after switching to the Dutch IMSI? Most modern smartphones handle APN settings SIM-specifically. Once you change SIMs APN settings will be reset or auto-adjusted and if you change IMSIs of your toggle SIM (i.e. enter another toggle county) your phone does assume that your SIM has been changed and APN settings will be changed. So you need to enter toggle's APN settings for each toggle country you got a local number/IMSI from.

Data in The Netherlands is down since Lyca's switch from Vodafone to KPN network. Also SMS was down but is supposed to be fixed now.

I had similar problems with large providers when they were starting new services/countries, so that is not something special. The problem is that Toggle is changing things quite often.

During the Paypal checkout you can change the currency back to £ if you want (click to change the payment option). This way you credit card will be charged for the original amount in £.

Until they are ready to sell their SIM cards to americans to use in the USA, I think I will wait to get one. It seems they are still testing.