Originally Posted by nyc7575 (Post 18256)

Hi everyone,
I'm new here and I'm hoping to hear if anyone received a SIM from UM recently.

I'm in New York city and I ordered a UM+ SIM on 13 September.
After waiting for 16 days, I still didn't recieve it so I e-mailed UM customer service. They replied to me on 3 October and said "Thank you for your inquiry. The average shipping time is 10 working days, not counting a possible delay at customs.
So we are still in good hopes that the shipment should soon arrive. "

I waited but still haven't received. :(

In my invoice posted in my account on the web, I noticed my Zip code (postal code) was placed before the name of city and state so I thought it might be the
reason for the postal service doesn't deliver it to me. (The postal service should figure it out, but we never know...)
The invoice shows the date I ordered, but the customer service didn't answer
my question asking when the SIM was shipped to me.

I e-mailed UM+ customer service again on 10 October and explained the situation, pointed out the address issue, and asked for a replacement as I'm leaving for Europe within two weeks and I desparetely need a SIM.

Sadly no reply as of today. Still no package from them in today's mail.

I paid US$45.90 and they don't even reply to my e-mail. :(

Did anyone receive the SIM lately?

Usually letter/package from Europe arrives within a week and I haven't experienced lost package. Geez, did my order get lost?

How come they don't reply my e-mail? :(

Thank you for listening.

Originally Posted by tivoboy (Post 18312)

funny thing,

my +44 card arrived about two weeks ago, maybe more, but I only just yesterday activated it, and transferred money from my +423 card.

Everything went prefectly, took about five minute, card was active and on the network in five minutes.

I am currently in the USA so not using this card, but the FUNNY thing is that here in CA, it is on the VoiceStream network. Voicestream hasn't been around for about oh, five + years? This was the original GSM network in NA, mostly in the West, and was purchased by T-mobile, has to be more than seven years ago. I know the network may be some of the same, but I haven't seen a phone SEE the t-mobile network as VOICESTREAM in five+ years!!

I LIKE the fact that the 089 call is now an SMS which gives balance AND expiry information, not that EXPIRY is any problem anymore, no?

Originally Posted by nyc7575 (Post 18350)

PhotoJim and tivoboy, thank you for letting me know.

Still no UM+ SIM and no reply from the customer service.
I just received a business letter from Germany (this is nothing with UM+). Postmarked October 17 and it's regular airmail. It took only two days
to get here in NYC. Amazingly fast.
So anyway, after waiting for a month, I guess my UM+ SIM got lost somewhere. :(

Originally Posted by MATHA531 (Post 18351)

Have you called them (there is a phone number on the web site for customer service)...

Essentially I would call them, see their reaction and if not satisfied, simply call your credit card company and institute billing error dispute against them indicating non receipt.

Originally Posted by nyc7575 (Post 18363)

Thank you for your tip.
I haven't called them because I prefer written communication with them regarding this matter.
But I will call them this weekend.
Unfortunately I used PayPal without a credit card for this order.

The reason I originally posted here was I wanted to know if someone had the same experience.

Anyway, thanks again.

Originally Posted by MATHA531 (Post 18364)

...while I don't know your personal circumstances and forgive me for this let this be a lesson......never order anything without using a credit card....using a credit card gives you a great deal of leverage if something untoward happens.

But let me stress that in my dealings with United Mobile, I have found them to be very very much above board, there have been few complaints on this board about them, they have provided an excellent service to many of us here and the only problem has been the asininely high termination fees that have been piled on +423 calls by many telcoms that was obviously, at least to me who believes in conspiracy theories, an attempt to drive them out of business (much like what's going on with the Isle of Man sim cards is very very suspicious).

But like I said, do call them and I would almost wager you'll get complete satisfaction from them (the most it can cost them is a second shipping charge as it is easy to de-activate a sim card if it was activated by somebody but most likely it's simply been lost in the mail. Incidentally, when I ordered mine which was an upgrade, it only took 3 or 4 days to reach me in New York.