According to Telecompaper they also received a cash injection of £ 5m from another undisclosed investor to "expand to Spain, Germany, Poland, Hong Kong and the Netherlands in 2013". They have actually started hiring for their expansion already: http://www.truphonecareers.co.uk/
As mentioned already in November Tru has secured a whole access code for Germany, leased from Vodafone: http://www.prepaidgsm.net/forum/inte...529-range.html

They have still the rates from 2012 within the European Union. :nono: I complained the issue by mail and get very very fast response within a few hours. They responsed that their marketing has to check this? WTF?:eek: What on earth do they smoke? :o I don't think to go further on this reply so I send the details to the European Commission. :cool:

No, they already updated their tariffs. They have only to update their website.

New tariff for calls: 0,25€
SMS: 0,07€
Receiving: not tested
Data: not tested

Truphone is dead in the water, given the pricing and rate of innovation from companies like Piranha and the falling cost of roaming within the EU if you have an EU national sim. Tru never delivered on its promise to expand their country network.
And they still discriminate against non-EU residents in pricing, e.g. $2.17/MB data in EU countries.
Not sure what I'll do with my $70 in credit on 2 Tru sim cards and VOIP account (which doesn't integrate....)

They aren't the fastest people and this must happen in the last few hours.

They have to update their website since the 1st July...

Have to but didn't update it since a view days ago.

I have to agree. And their rates outside the EU and and may be their "home" countries are ridiculous! I am actually surprised they and maxroam are still around, especially with the dwindling EU customer base.

I just realized I have about $21 on my tru sim. I have relatives visiting me from the UK at the end of the year. So, they can can make use of it.

Their refusal to give me EU roaming rates is what has made me decide to ditch them. Apparently I am not being treated like a UK native which is the point of all there approach.

I have relatives in the UK and my best friend lives in Oz, I would like for them to work. I should be an easy client and I will spend money for convenience. I am not out to pinch every penny, but I am not a sucker either.

While we are on the subject, look at what Vodafone AU has just done:

Vodafone launches $5 global roaming flat rate - News - iTnews Mobile Edition

That will have to hurt Truphone.

Not really. This offer is limited to a special circle of people and it has another issue to "The $5 a day “Roam Like Home” offer will be available in new plans that Vodafone will unveil in August". I prefer the way how Hutchison treat their customers. Especially from Austria. I think more operators who provide(s?) service in several countries should act like Hutchison 3.

Marschel,

I am familiar with the no roaming on the Three network deals in some countries, but could you elaborate about what 3-Austria is doing?

The problem with the offers at the outset will be the people who buy third country SIMs as a replacement for roaming SIMs. This will force carriers to either push costs up or restrict entry. I am guilty of doing this in 2009 when I took a Baltic Cruise. Vodafone UK had a deal where you could use your Vodafone SIM anywhere in the EU like you were home. I had a friend grab me a couple of them at the local market and ship them to me in the US. I used the SIM in the Netherlands, Sweden, Denmark, Finland, and Estonia and then pitched it. I setup a UK dial-in and call through it to the rest of the world via my Asterisks box. I set my VOIP dial-in as a "favorite."

I'm sorry but I can't followe you with this question. :dunno:
I think this is good. Why should I pay an extra fee if my carrier covers other countries too and I'm on vacation within these countries.

What's your point! Again, sorry I don't get it. :confused: I think you don't have to feel guitly or something like that.

P.S I do apoligize for my bad English! :o

Truphone seems to have reduced their rates in Europe for non-EU residents, and the rates for USA residents, at least, are now the same: 32c/min outgoing, 9c incoming, and 55c/MB.
This is now much more competitive, though Piranha is still cheaper for outgoing, esp. from Europe to rest of world. If you don't mind call-back system.

Surprised that there was no publicity about this on Tru's site or Trutower. Maybe they didn't want to highlight their earlier price discrimination policy!

It seems that with their latest platform upgrade, in order to keep your number you'll have to renew it each month. Until two days ago, it wasn't necessary to do so...

Anyway they unveiled - by putting them in their website country menu - the next countries which they're going to cover during the next months (officially, this time): Germany, Spain, Poland. Some of you could point out that this is a non-news, but I think that it is a news, as long as you consider that Truphone are back in business after months of... nothing :D

Check your balance?
 

I did not notice that. I am in the US [California]. I tried starting the process to order a SIM and if you are getting US phone number you choose a state and then there is a drop down box to choose an area code. Also, states that do not have numbers currently available [like New York ] do not show in drop down box.

Also, log in and check your balance. Anything interesting there? The 'issue' has now been brought to their attention [thank you very much] and the person whom I talked to was able to look up my correct balance. Some issue with the migration apparently.

Yes, I noticed. 20€ more than I had previously. I stopped using my SIM as I think that's the cost of my first order with them, back in 2010, and not my real credit. Also, if I call *124# it shows me "USD" instead of "EUR". 707 yesterday was unavailable, I haven't tried today.

Anyway, the message I wrote about in my last post appears in My Account when you open "Manage Upgrades".

Now to keep my 646 I have to pay 5€ each month :p (not a problem anyway)

I think things are back to normal. All 11 [don't ask] of my accounts have the correct balances [one is 10cents off].
I think they must have manually adjusted the accounts.

I do not have any extra numbers so did not see the message you did.
Thanks for showing it.

Mine is not yet normal. I think I'll write them to restore my credit to remove the extra credit.

I have two account log-ins. One has three phone numbers attached.
When I first logged in two of the three were correct.
When I refreshed the page all three were correct. If I am correct about them manually doing it,
I would give them a day or two more before writing such letter.

Ok, I'll wait. Let's see what they do within the next days :)

They're probably importing the correct settings (balance, expiry date of additional numbers) user by user.

TruTower has a small piece on it.

http://www.trutower.com/2013/08/17/t...-new-low-rate/

yeah, I sent a note to Josh, who then used Truphone's phrase "reduced slightly" - a bit odd when the reduction for non-EU residents is substantial!

Yeah, that's one of the necessary evils of being a news source: taking the official story over the unofficial one. Thanks for the note! :)

It seems that the whole situation is back to normality. My credit is now the same I had on the previous platform. :)

http://uk.truphone.com/news/Truphone...nd-and-Germany

Really a good news. Looking forward to seeing the local rates.

:nono: Too bad!

This has never happened in the over than 3 years I have had Truphone.
This has been in the terms a long time.

This was valid until december 2011, when they announced that they would have removed the 10€/month fee to keep the local rates.

http://www.truphone.com/dataoffer

Truphone are starting to offer multi-country affordable bundles, but unfortunately it's limited to UK businesses. I hope it's just the first step in the right direction :)

Truphone has been busy. That added a bunch of countries to their plans.

https://gigaom.com/2014/05/21/intern...-66-countries/

I can't tell if this is only for monthly subscribers.

from the press release, this is for business customers, who are now their main strategic focus. Us lowly retail consumers are stuck with same service, for now at least. Even the rates for their new so-called core countries, Germany, Poland, etc, are not so great. It's only a good deal for US, UK, and Australia.

Maybe "International" SIMS are now yesterday's technology
 

Can't UK (and all users in "Euro"" countries) now roam in each others countries very cheaply? Maybe I have misinterpreted what has happened "over there".
U.S. users can now roam 95% of the time since T-Mobile has "free" roaming (unlimited text and data) and 20¢/min voice.

Truphone obviously has to focus on heavy (business) users outside the U.S.- and focus on UK and other travelers going to U.S. and other countries. I wouldn't think it pays to deal with a consumer type that travels only once or twice a year and racks up minimal bills.

One thing that Truphone has that is legally required of 'some' businesses in Europe is the ability to record and preserve calls.
I have seen no one else taut this.

It will happen on 15-12-2015, date on which European customers must be given the possibility to use the national plan outside the home country (within the EU), without surcharges - just a "Fair Use Policy" in some exceptional cases. From July 2014 EU subscriber will have free incoming calls throughout EU countries - EU carriers must begin to associate in order to cover the 70% of EU population through various agreements (and in the meantime nobody stops them from offering EU-wide offers). All this given that the European Council and the European Parliament approve Neelie Kroes proposal. Otherwise, since July 2014 European customers will have the possibility to subscribe a roaming plan with a foreign carrier keeping your national number and the Eurotariff will see small lowerings.

as of July 1 2014, outgoing calls in EU will cost max. 19c (Euros), incoming 6, and data 20c/MB. Current rates nearly double that.
And the proposal to abolish roaming for EU carriers within EU not yet approved, as far as I know. Recent elections won't help, either!

OFF topic: Yeah - just read in today's NYTimes about how far to the right some countries are going. Isolationism now seems to be quite popular in some countries. Can't understand Greece which was bailed out by the rest of the EU.

Anyway - my original statement still stands. In the original days of cellular in the U.S. you paid long distance for any call outside your very local area and paid to roam outside your immediate home area. For the last several years, calls anywhere within the U.S. are considered "local", and there hasn't been roaming within U.S. for, maybe, 10 years. Starting about 5 years ago, most "regular" plans include unlimited voice minutes (in/out). The same will happen with international calling and roaming in the not to distant future.

New rates for Truphone: https://www.truphone.com/us/lp/hello-world/

Shame their data fees are so outrageous in Canada, if Piranha manages to charge 10x less why can't Tru?

Looks like many of the international roaming prices went up incrementally across the board outside of the eight Truphone countries. Some went down a lot though - like South Korea. Assume it's a new roaming partner or partners?

The 9 cent flat rate for Truphone countries is definitely impressive, and it apparently includes tax, which resolves a previous gripe I had with them.

$.09 per minute or SMS is even less than the prepaid rates of local prepaid service in most of Europe, i.e. in Germany, the "best deal" SIM cards have rates of €.09 ($.12) per minute or SMS. I'll definitely be using them more.

Now if only they'd start offering data packages...