Hello

As the dutch mobile number is a regular one, and will cost few cts to be called, it's no room for a free incoming, so we charge the terminaison fees + the technical cost we have for receiving the call, same for the DID, and it's no extra call to receive the call to the DID in place of the Dutch number

We will publish a new rates tables monday or tuesday with the incoming call rates lowered .

Have a great week end

That explains why you don't have competitive incoming call rates. Using a dutch provider and number you are also bound to the maximum EU roaming rates and as I said before the rates you have are undercut by many EU other providers.

Mobile roaming: ?0.40 per minute cap from summer 2010

Also you might want to look at your EU incoming call rates. The maximum excluding VAT is set for 16 eurocents per minute (see above document). Your incoming call rate for Germany is 27 eurocents which is against regulations. Spain 28 cents, not good. Other EU countries are ok, so you might want to take a very good look at that.

SMS is set to 11 cents excluding vat. You charge 15 cents which also seems to be against the maximum set eu rates. The maximum rates are law for all EU providers. You might want to argue that you are not an eu company but you are using an EU platform and are therefore by law bound to maximum rates.

But this is just an advice and I would look into it if I were you.

Not being a licensed carrier, I don't think he is bound by EU regs. He seems to be selling a value added service. If you don't like their prices, get a card directly from the underlying Netherlands carrier if you want (and can).
That said, for incoming, it will cost a U.S. user about US35 cents + about US23 cents to forward his incoming to a NL number for a total of under 60 cents. Not cheap - but less than the $1/min. charged by US carriers to roam in most of Europe.
The main feature of this card is that it is a regular NL number. The problem with many other cards in the past is that you had to dial a very expensive Estonian or other premium number. These numbers were so expensive to call, there was no savings on incoming calls although some savings on outgoing.
It will be interesting to see their new rate schedule when it is posted.

A side note: It sure will help those of us in the U.S. and Canada when Google Voice allows call forwarding to intl. numbers. Their intl. calling rates are quite low. In the U.S. you can program many smart phones to automatically route intl. calls via Google and pay one tenth of what you would pay your carrier to handle the call.

...mike

P.S. The main thing that bothers me about Paytoo is they do not have a physical office! I may be old fashioned, but question a business that has no real office and no real (landline) phone.

@snidely

I have been using another roaming free card for some time.

I think we can argue if they are a licensed carrier or not. Fact is in Holland and other EU countries there are many Virtual Mobile Network Operators like Yackie is. Whenever they use an EU based network they are bound by maximum EU rates, it's simply the law that applies to anyone.

If it were as simple as you said. Carriers would move their main office outside the EU and would charge any rate they want.

I am just making a point that some of yackies incoming call rates are higher than the EU maximum that is allowed.

I agree that it's easier calling a Dutch mobile number than an Estonion or Lichtenstein. On the other side there is still a +44-7 based platform that works very well and many offer free roaming.

I just wanted to compare rates against the +44-7 Platform. Many offer free roaming or a fixed amount per day to receive an incoming call. Looking at the rates now the Yackie platform seems to be more expensive.

It also seems strange that incoming call cost for a did number are the same compared to calling the number directly. Any did number needs to be forwarded and this cost money. his is unless yackie has found a way to connect the did number directly into the network operator platform.
Also what is very strange that on their website they have incoming call cost for the netherlands. If you dial a dutch mobile number directly there are never incoming call cost when you are traveling through holland and registered on a dutch network.


It's strange that they don't have a physical office. Any company needs to be registered somewhere. A normal company should also have that registered company address on their website. Whenever there is a complaint or you want to sent them a letter there needs to . That said on the yackie mobile website their is an po box address.

When looking at their roaming list partners in the Netherlands they appear to have aggreements with other carriers not only vodafone. That implies that the issue is more complex than what one might think

Hold your rating horses, the regulations are not as bad as they seem!

The EU roaming regulations prescribe certain maximum prices/rating intervals that can be charged top the consumer for voice, data and SMS. Every year in the summer, the maximum prices are adjusted downwards. In addition to the pricing ceilings, there also are regulations about informing the customers via SMS about the tariffs when they cross a EU border. This summer, additional rules for maximizing data usage will be introduced.

The EU roaming regulations do not automatically apply to newly sold roaming subcriptions.

Providers are allowed to sell subscriptions with different pricing. For example, Vodafone is selling a subscription called passport that will cost the user € 0,69 for the first minute receiving a call and € 0,99 for making a call within the EU.
The EU roaming regulations state that a provider has to offer users the EU maximum pricing upon request of the user within a day. In case the user wants to switch back to the 'normal' tariff (or back to the Eurotariff again), the provider may oblige the user to stay with the chosen scheme for a maximum of three months.
For data roaming, this summer a € 50,- ceiling will automatically apply, unless the user has stated he wants the ceiling lifted.

In summary, as far as rating is concerned, there are two obligations that are relevant at the moment:
1. Extra rate deck with EU pricing, to be activated upon user request
2. Standard data ceiling of € 50,- to be lifted upon user request

Regards,

anyone receive this SIM yet?
 

I'm just wondering if anyone has received the new one in the mail. I had credit on my old Yackie SIM before it went dead (maybe a year and a half ago) and Yackie hasn't contacted me to confirm my address.

No, Not yet on this end. May be they are mailing it from Eyjafjallajokull.

Funny.......

Cards will be shipped today for the first one who allready answer to our email......

If some one did not receive this email and think he can apply for for have a new Paytoo Mobile SIm card, please feel free to send me a PM

thank you

Yackie,

I would still want to know where there are incoming call cost for the netherlands. When calling a dutch cellphone number and the phone being registered on a dutch network this should not cost anything for incoming calls ?

http://deutsche-boerse.com/dbag/disp...Equi&wpbpl=ETR

link to this company on the stock exchange.

Yackie this doesn't look very good. When looking at the value of the stock
Introducetion around end 2008 ant 2.00
1-7-09 around 0.6
19-2-10 around 0.28
23-4-10 around 0.001

Seems like the value of the stock is worth almost nothig. Also there is no finacial information on the website. Normally a company registered on a stockexchange would publish this information on their website.

So I did, and until today, no reply to my PM...
Hmm :down:

Same here...

They have sent me an email about the details of the sim card. I suppose some more patience is needed

No! It's not funny at all! I was told by your "support" that a card was on its way. That was ONE AND A HALF MONTH AGO.

Scam? Hoax? or in best case, a joke.

I did get an email about my sim/account from them yesterday. I have not received the sim yet, but it will probably arrive soon. I was able to log into the account, to view the features available, balance, etc. A couple of observations - The sim came with $10 balance. I had about $31 balance on the old sim. May be they lost that information. You can add as many local numbers/DID to the account, however there is a $4.00 setup fee and a minimum rental of 3 months. The 2 countries I checked (US & UK) were $2.50/month for the rental. There are several other features/options.

I have also logged in the account and it looks completely different than the old one. There are other options which did not exist in the old site. I will definately use the sim card on my next trip abroad!

Have you got the sim card already? Not yet on this end.

I have note received it yet

I got 2 emails from Paytoo on April 22,: one on the sim card and website access. The second on the mobile wallet.
Good news is they gave me a US$43.54 balance. This is likely what I had left when their prior sim cards were deactivated plus possibly the $10 starter balance mentioned.
But I still don't have the sim card. Hoping they send it before I go to Bermuda on May 29th for 15 nights. They claim US$.165 per minute from Bermuda to USA. We will see if the rate is correct, if it really works there, and how good the call quality is (I have several other alternatives including a Digicel Bermuda sim card which I know will work flawlessly there). If it works as advertised, I may use it for other Caribbean trips where the PayToo Mobile rates are less than my other alternatives.

Great !
The thing is, I never got a spontaneous email from them telling me that I could request a new card (2 actually). So I think they lost my information.

That's what I think to understand, when they ask on the forum here that, when you did not receive that email, you could PM them.
I still have the cards and numbers to prove it, I did not sent them in to another provider to get another card or so...

Anyway, glad to here you have your money back !

Yves

Hi every one

Please use this Account for correspondance now

Have a great day

regards

my account still shows 0$ balance, but i have no idea how much was left on my old card. If i remember right it was about 30$...

Think my PayToo sim card may be waiting for me at home (a family member gave me a brief list of today's mail over my mobile phone)....I'm in the office right now.
If that is the case, will try out the new sim and report back on my findings.
Pleased that they are trying to make good on the problems with the prior Yackie sim chip. Do hope they will resolve the balance carry-over issue for those that are having problems with that (mine did carry over but it's apparent from this thread that this didn't work for everybody).

So, do all old Yackie card owners get new Paytoo cards?

I have a strong feeling Paytoo is nothing but a rebranded Yackie, with the same mediocre customer service as before.

I called their US based customer service and have been told that my replacement card would be in the mail 'next week'. This was 6 months ago. Now they're telling me that I should receive an email to confirm the account details 'today'. That was two days ago... Today they're telling me I should get my email 'today or tomorrow'...

What a waste of time and money...

At least something
 

I've got two emails saying that I have got a Paytoo account. And I've obviously got a Belgian phone number.

Let´s see what it leads to, but I'm not impressed.

Why are you not impressed? You got a replacement card, while the original company has stopped operating.

PS: maybe you can trim down your signature :-) (there are some non- functional cards in it).

Paytoo SIMs for old Yackie Customers
 

Yes, all previous Yackie Mobile customers will be offered our new Paytoo SIMs. Everyone will receive correspondence, via e-mail, outlining the instructions for getting your Paytoo SIM. If you had a credit remaining on your old SIM, this will be transferred to your new Paytoo SIM.

Regards,

Paytoo Customer Service

I'm not impress because it has been so much talk and so little substance. And so far no SIM card. I thought you might have understood that from all postings here about Yackie Mobile.

PS: Yes there were non-functioning cards in my signature, and...?
I hope you're satisfied with my signature now.

I will appreciate a little more respect for a company old for 5 years, who pay his tax return since 2005, who have 10 peoples working in USA, 15 in Australia, 5 in France and 5 in Netherland, who made millions $ turn over since the beginning and who are profitable and despite all of his technicals or partners issues are still in Business and who just release the best product availlable in the market.

Regards

In this post I checked the status of the company as i't's said to be listed on the german stock exchange. Stock price seems to have dropped.

What is even more stange that on the stock exchange registered companies website there is no reference to any financial data. As far as I know public companies listed on the stock exchange should have this available. Also the stockprice seemed to have dropped to 0.01 for down form 2.5

Maybe you should also ask yourself why you are getting companies. If you write the best product available in the market you can wait for reactions.

Why would your product be the best in the market. Looking at prices no free incoming would not make your product the best in the market for me, maybe for others.

If you want to be taken serious don't say nice words just do what you say and than people will comment. So far we have only seen written statements no actual cards in use so for now there is nothing to test and nothing for you to say it's the best product.

I Got My Paytoo Card Last Week
 

I actually got my sim card last week along with the $25.00 balance that Yackie owed me.... so the cards do exist!

I have not tried it and am not planning on using it in the near future as I finished my last trip to Europe for awhile before the card came.

I emailed Vanessa at Paytoo and she stated that "for now" there is no inactivity fee. I hope Mr. "Paytoo" can confirm this. I'd hate to lose my balance after waiting 15 months to get the SIM card.

Test of Paytoo sim card
 

OK, finally got to try out the new Paytoo sim card that I got in the mail earlier this week. Here's the review I promised.

So far a thumbs up on the new PayToo sim card offering.

The sim card came in a US Postal Service Priority Mail small cardboard package with a tracking label on it. Inside was a small plastic wrapped cardboard sleeve along with several instruction pamphlets in several languages, and a 2 page cover letter. The sim chip pops out of a plastic card that is a little smaller than I normally see, but the sim chip itself is normally sized. The plastic card has the phone number, PIN code and the PUK code on it.

Inserting it in my dual sim phone in Connecticut, USA, the chip authenticated after entering the 4 digit pin code (usual 3 try scheme before a PUK is required). It showed "Yackie Telecom" as the carrier although it was likely registering on AT&T based on signal strength. The AT&T MVNO chip I had in the other slot did boot a few seconds faster the first time I put the new chip in the phone, but boot up time was almost identical thereafter. Call out on the Paytoo sim card is always with a "00" prefix rather than "+" and the country code is always needed (in this case "1").

I tried a brief test call to my office voicemail. A brief message saying USSD or SMS message being sent showed in the display and then the phone almost immediately rang back afterwards(much faster than I normally see on a call-back sim). Voice quality was very good with a slight trace of white noise. Touchtone passthrough did work to enter the pin numbers for my office voicemail. The sim is definitely data enabled because the data indicator went active although I did not actually try this feature.

Billing appeared immediately on the PayToo website. It was billed as US$.51 for 42 seconds rounded up to 60 seconds, with is actually US$.06 cheaper than listed in their rate calculator. Also no connect charge was levied. While more expensive per minute than my AT&T/Jolt or T-Mobile/Tuyo prepaid sim cards (approximately US$.15/minute and US$.08 per minute respectively after discounts), this still would be competitively priced for visitors to the US than using postpaid gsm sims in roaming mode.

Primary usage will likely be in the non-US Caribbean to supplement other communication options including the competing e-kit simple calling sim card, a regional Digicel Bermuda sim card, Skype, and Iridium. First test will be in Bermuda starting on May 29th. Will see how stacks up against the Digicel card on price and call quality.

As the Market expert you seem to be, you have probably saw the fact we are on the Open Level market.....which doent have the same regulation

Regarding the stock market, we have been waitting to have the product released for doing our communication, and again, we dont have any volume, so the bid and ask have no value and it doesnt show the company cap market, and again, any personn can make an open order to buy at 1 cts , and this will Virtualy show this Price as the BID price, and until we have one real order, this is not the value of the stock, any way, when the stock will be back at 2 Euro, we will have this comversation again..

And we have allways offered to have an incoming fees at cost if possible than offering a free incoming BUT a surtaxed number at 2 EURO for receiving the call.......and i think we are right in this way

And as you said, before to make a comment, please wait to have a SIM in your hand, and not only the SIM as we offert a full suite of service

Have a great week end

You are talking about your personal interest in your company, and that is of very little interest for the customers. That's internal talk. Deal with your problems and shortcomings and stop whining! Hire consultants to help you with refocusing on the customers and to advice you with correcting your attitude problems.

I am talking about how you have been treating your customers, and that is of major interest.

Get your focus and priorities right! Without happy customers you are absolutely NOTHING.

When we deal with our clients, we do it only from THEIR point of view. We have stayed alive and healthy for 29 years now.

Again you are wrong, if we did not take seriusly our customer's interest we had closed the company and that's all.....and never worked to have the product live and to replace one year or more after the Iceland issue , the sim card with the old balance.....

This is a proof that we have the ressources to stay alive, and to have the volonty to clean the issue with our existing customers, and most of them have been keeped their trust in our company, abd was patient..

Again time will give us raison, and will see at the end of the day who will stay dtaund up and who will not.....

And despite the customer are very iportant, he is not allways right, the goal is to have most of them happy as you can not provide satisfaction to all of them.

Today my Paytoo SIM arrived, shipped from France. There is zero balance on it so i couldnt test much yet.

http://img294.imageshack.us/img294/5475/paytoo.th.jpg

Edit: Update:

So here is the first test:
- the card registeres to Vodafone Germany.
- Balance check works, a SMS reply from a UK cellphone number says "your balance is 0.00$"
- Trying to make a call fails, no direct dial but also no callback arrives (guess cause of no balance)
- incoming calls dont work, when calling from my Telekom landline it says the number is unknown
- when trying to access the Paytoo menu (dial 756) my Nokia 1100 simply does a reset!
- the manuals are appearantly translated by google translate - the german manual is only to read for entertainment but you dont get a clue what it is about ;-)

Chris

I wouldn't call it "taking it seriously" giving incorrect or no answer to customers for about a year. Your internal problems are of absolutely no interest to the customers. You are making a fundamental error here!

And, of course, customers aren't allways right, why do you even discuss it in this thread? What gave you that idea?

Yes, of course, time will tell. Most of your former clients have given up on you, so you will have to start all over again with new ones. That is much more expensive than taking care of the old ones.

I wish you the best of luck with your new company products, but it is absolutely necessary for you work even harder with your attitude problems. You are not supposed to force your internal problems onto your clients. You are suppose to please them.

We have survived 29 years of hard competition and ups and downs in the international economy. We wouldn't have lasted even one year if we didn't have the right focus; the well-beeing of our customers.

Sir

As i think we will never make you happy, whatever decisions we may take, i dont see why you would like to have a new sim, so i think that the best is to refund your old balance. and to whiching you good luke with the other suppliers, who will give you a better service and product for sure

So please tell us at support@paytoo.com how you want to receive your refund

Have a great Sunday

regards

MP

Edit: Update:

So here is the first test:
- the card registeres to Vodafone Germany.
- Balance check works, a SMS reply from a UK cellphone number says "your balance is 0.00$"
- Trying to make a call fails, no direct dial but also no callback arrives (guess cause of no balance)
- incoming calls dont work, when calling from my Telekom landline it says the number is unknown
- when trying to access the Paytoo menu (dial 756) my Nokia 1100 simply does a reset!

Can you access to the SIM application by the regular way, which is to find it throught the applications? the 746 is a USSD request, and it's interesting to know that the nokia 1100 have a problem with that,


- the manuals are appearantly translated by google translate - the german manual is only to read for entertainment but you dont get a clue what it is about ;-)

WHich is creasy because the translation was made by a German translator...
Very sorry for that, we will correct for the next print

Chris[/QUOTE]