Thanks for the clarification. However, you can't make that call to yourself if the balance has expired, so in practice, the card will cost $25 every two years whether you use it or not. That's not a huge amount, but it does need to be taken into account when comparing offers or computing cost per minute.

Actually, you can purchase a $0 balance SIM card and then 23.9 months from now add $25 of airtime and make 1 call. So in this case, $25 would keep the SIM card active for 4 years/48 months if you do not make or receive any more calls or recharge your airtime. You would have until month 34 to recharge again and roll over the $25 balance, so technically it would not "cost" anything as long as you plan on using your airtime at some point.

I don't know whether you are being facetious, but I'm having a hard time getting my head around what you said. Who would buy a card with the express purpose of seeing how long he can make it last without using it?

My only point is that the combination of a 10 month expiration period and a $25 minimum recharge amount means that, as a practical matter, someone who is not traveling all the time will leave money on the table. It's hard to finish a trip without leaving a substantial balance in the account, and if you don't need to replenish that amount for a while, you will lose it.

Sorry- was not intending to sound facetious, just attempting to clarify your point. Yes, if like you, someone rarely travels overseas and, when they do they only use their cell phone for emergencies, then they are probably better off just using their domestic carrier and paying their rates. There's no need to go through the process of buying a global SIM (or even a local SIM) and worrying about balance expiration just to save a dollar or two on a few phone calls. Most customers though easily spend $25 on calls during a single trip (that's about 60 minutes of outgoing calls from Greece or South Korea, for example).

You would want to compare our rates to your other available options, estimate how many calls you would make and receive on your trip, and calculate your projected savings to determine whether it's worth it for you.

Is there a requirement that a certain percentage of calls be incoming or outgoing? I could see using your card for outgoing calls in many countries (next trip is to Brazil, Argentina, Uraguay). I would never make use of an Estonian based service for incoming - but your outgoing rates are low comparatively speaking.

Thanks.

@Snidely,

outgoing incoming rate or fair use is used by some providers if the phone is alsmost only used for incoming calls. Incoming even when roaming free seems to cost some money so smaller dealers use fair use to limit this. Making outgoing calls means they make money which compensates for incoming calls.

There will never be a problem if you use it for outgoing calls only. When using it that way you are paying them money. The ratio you refer to is only used for incoming related to outgoing calles not the other way around.

We do not currently have a "fair use" policy included in our published terms and conditions, but as bbob mentions that would only apply to someone using our service almost exclusively for incoming calls.

Keep in mind that your callers do not need to dial an Estonian number to reach you, they can dial through one of our common local, toll-free or international access numbers, or you can order a personal second number (US/Canada/UK). It's 29c/min extra to receive a call through any of these numbers, except for the UK number which is only a 25c connection charge per call. All rates can be viewed online at http://www.onesimcard.com/cell-phone-rates/

The 29c/min rate appears to apply only with respect to calls made to a personal second number; calls made to a common access number add 35c/min. At least that is according to the rate schedule listed here:

International Cell Phone Service Rates - OneSimCard

Am I reading it correctly?

I'd be surprised if that UK number was a mobile number as described; perhaps it's a personal number, costing rather more to call it than to mobiles

Thanks for pointing out that error, it has been fixed in the database. The cost is 29c/min, not 35c/min, through any common access number.

Andy, I am told that it is in fact a mobile number (+44-752).

That's good news, as I just received the card.

I noticed one other error, however. When you hold your cursor over the "Please select a country" drop-down menu, the explanatory text still says the surcharge is 35c.

Thank you again, that will be updated. Needless to say, we sometimes miss updating parts of the site when there is a rate change. Feel free to PM me if you have any other corrections or suggestions for the website.

I also encourage you to post back here with your experience once you start using our service.

I've been testing it out as far as I can do in the U.S without spending any money. :)

So far, it works as advertised. Inbound calls ring and outbound calls receive a ring back relatively quickly. Inbound text messages get delivered quickly. I particularly like that there are several methods to set up and listen to voicemail without spending any money. And one of the best features is the email-to-sms gateway that allows anyone to send me a text using email, with no cost to receive.

Obviously the real test will be later, when I'm traveling.

The worst Telecom Onesimcard
 

Hi,

I became a member of Onesimcard after United Mobile went into administration back in April and used their offer to replace my simcard.

Received Onesimcard and had no joy at all to date, I was travelling around the world given the number to my clients and could NOT remember the Onesimcard incoming once, till one day a client called me on my UK sim and said "You gave me a wrong number", shocked... I've been calling you and couldn't get connection...

Tried to contact Onesimcard ... no one is available... send them an email ... no response... I thought did they went into administration too???...Nope... Keep on reading...

Finally I had the chance to locate someone in the online live chat... who advised me to send the simcard back for a replacement since he could not call me or make a diagnose via his system...

I sent it back ... waited over 8 weeks ... No response ... I called them today and spoke with someone named NATALA ...

She said sir no post is here ... to get a replacement you need to pay for it... :o

Finally it boiled down to Natala advising me to walk away from Onesimcard if I'm not happy with the service... I asked her, is that the best you can do...she hanged up the phone on me... I Voted Onesimcard the Worst GSM Sim Card in the world...

Don't buy it or use their services...

Regards

This is not directed exactly at OneSimCard - based on the number of posts here regarding some of these international sim companies, it just seems like some are really struggling in this dwindling market, and their profit margins (if any) are somewhat reduced, and hence the reason for being a little tight. At least IMHO. I must add though, when I had OneSimcard briefly, I did not have any problems with them.

Junaid,

You received from us a FREE international SIM card with a FREE $10 balance for sending us your old United Mobile SIM card. This was back in June 2010. There is only 1 call in your call detail records, also in June 2010. There were no outgoing call attempts or any other incoming calls or SMS sent. As of April 2011, you have a $0 balance on your SIM card.

Not remembering your phone number is certainly not a valid complaint. You also have the ability to add UK numbers (and numbers in other countries) to your SIM card and could have forwarded all calls from your existing UK mobile number to your SIM.

If you shipped us back your OneSimCard SIM for some reason, then you should have sent it via a trackable shipping method, not via regular air mail that can easily be lost in transit. We do offer customers a discount on ordering a new SIM card if they lose their existing one for any reason.

We provide many ways to contact us for support: by phone, SMS, live chat, and through our online ticket system (which you used twice in the past to ask questions before sending us your United Mobile SIM).

We do advise you to use a different provider moving forward.

Thank you.

Hi Bossman, we are in fact doing very well and have been experiencing tremendous yearly growth. Regarding the previous poster it is not that we are "tight" at all, he is simply unreasonable and only takes up our resources while, to date, not spending 1 cent on our service.

Thank you for your past business and hopefully you will come back again if you can benefit from our service in the future.

--------------------------------

Not remembering what? my number? How did this come about and when have I ever said I don't remember my number? perhaps you are trying to create something to undermine the truth and the bad experience I have had with dodgy Onesimcard network.

If the simcard I sent back did not reached your firm by now I would have it returned to me since I had my details on back of the envelop.

From 26/05/2010 to 11/10/2011 I have exchanged with Onesimcard 50 messages, it's an insult for you to claim only two, shame on you.

Furthermore your final closing statement is disturbing and shows your lack of respect and value for your customers.

I would be grateful if you return my UM Simcard.

Regards

All United Mobile SIM cards we receive for our free exchange program are destroyed. Also, UM went out of business years ago so the SIM card will do you no good. That is why you came to us in the first place, to get a free SIM card with $10 balance, which you received but never used. There is nothing more we can do to help you with this matter.

---------------------

I'm pleased to learn that you have acknowledged that I did not used your service as a proof of your poor service. :(

There is alot you can do, but due to your poor customer service knowledge you chose not do anything.

Junaid :chair:

What was not made clear to you was that the balance expired after 'X' number of months--whether you used it or not. I have not time to look it up now.

------

I am afraid not, the overall service is poor and not fit for purpose at all, I Couldn't care less if the credit expires or not, the point is their simcard did not work at all and their customer service is so poor... :chair:

These guys are either not trained or don't give a damn about customer care and those who use their dodgy network... :roll:

Regards

Except for Corporate Accounts where there is no expiration, the balance expires 10 months from your last recharge. The balance will continue to rollover as long as you recharge once every 10 months and we send out notifications when the expiration period is approaching. In this customer's case, they received a free $10 balance on their free SIM card and never used it so it simply expired 10 months later.

Hi,

I had an OneSimCard, but comparing with other cards, they haven't best prices & coverage.

Do someone use something other ?

I'm hesitating between MaxRoam & XXSIM. Can you help me please ?

2questions about Corporate Accounts:
do they have the same calling rates as individual sim cards?
do corporate account simcards offer free incoming calls to usa & canada as OneSimCard PLUS International SIM from individuals?

A corporate account requires the purchase of five or more SIMs. That's probably the first hurdle you should address.

I sent my sim card UnitedMobile, and OneSim hat me never got a gift card in return, passionately, for now I use "New MaxRoam" (british) and Gt-Sim (isle of man), the tariff of 0.19 €, super cheap

OneSimCard PEN number change without my consent and wish..
 

Hi All,
Recently one of my OneSimCard PEN numbers was changed by the OneSimCard staff without my consent and wish!
I don't think it's normal. May be I am wrong. Could anybody please share their similar stories?
I am using OneSimCard services for business purposes and I placed one of my PEN numbers online on my website and then within some time I received an "apology" letter notifying me about my PEN number change!
Here is the text:

Re: Ticket xxxxx, Responded
Dear Vitaliy
A new message has been added to the service request #43219.
Hello Vitaliy,
We truly apologize, but we updated your Israeli PEN to a new number that you can now access in your account: xxxxxxxxxxxxx.
We apologize, however your old Israeli PEN will no longer be active.
Thank you,
OneSimCard Support

You'll probably be better off contacting them directly for an explanation.

I have used them in The past, and in my opinion, compared to a lot of similar companies that just cancel your sim card and disappear with your credit without an explanation, they seem to be quite stable.

my personal experience with these guys is that their service sucks!

Hi Vitaliy, as you were explained, there was a technical problem with your Israeli number causing it to no longer work. Since the problem could not be fixed, we provided you with a new Israeli number. This is an extremely rare occurrence. Again, we apologize for any inconvenience this caused you.

Thanks Bossman -- our company (Belmont Telecom, Inc.) has been in business since 1994. We are privately held, profitable and growing rapidly. We have watched many other companies over the years appear and then disappear just as quickly leaving their customers on the hook.

POOR ONESIMCARD customer service
 

The customer service is terrible- They billed for a charger that they shipped NOT working. I both e-mailed and called -but they simply denied it was shipped out that way-seems like an easy way to pad their invoices!!!
BE CAREFUL BEFORE USING THIS SERVICE!!!

Also my bill for 1 week rental for european iphone was $288.
My friend traveling with me -called Verizon to switch on international and her bill was less than 1/2 mine (using her US phone)

This is the last time I use a Phone rental service and definitely the last time I ever use ONESIMCARD

Pasquale -- you chose to rent the most expensive package (iPhone) at $99.95 for the first week and $9.95 for each additional day (your rental was for 11 total days). You could have rented a basic phone for $19.95. You also chose to buy insurance for the iPhone at $2.99 per day, plus there was the cost of Ground shipping. You only used $80 of actual airtime (avg $7.27 per day) and I encourage you to compare your friend's per minute charges from Verizon to yours and you will see how much you saved on actual usage.

Regarding the damaged iPhone AC charger -- the charger was brand new and everything is fully tested before shipping out our rental packages. You returned an OLD CHARGER with damage to it that had clearly been used for a long time, not the brand new charger we shipped. Here is a picture of the old, used, broken charger you returned: http://i45.tinypic.com/2a962qq.jpg

Starting July 2nd data roaming service in ‪European Union‬ for only $0.65 per MB! was $1/mb

The exact list of countries with the new 65c/MB data rate ($0.006/10kB billing increment) is as follows:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, UK, Vatican City.

http://www.onesimcard.com/rates

now free incoming calls in bulgaria but outgoing calls in Bulgaria are now more expensive...

Outgoing call rates from Bulgaria have not changed:

Incoming calls to EU number: free
Incoming calls to US or other extra number: 20c/min
Outgoing calls: 75c/min
Outgoing calls to another OneSimCard user: 25c/min

http://www.onesimcard.com/rates

rent a phone and use it ,easy and cheap?
 

-what l are they talking about?
what are smses? do i care?
i want to rent a phone, call hotels, etc. for 3 weeks --price rteasonably
i want to use it in poland lithuania latvia estonia
just to call hotels, call home, etc

will i rent this phone, receve it, open it up, and use it without a masters in electrical engineering or computer sciences or programming