when you get the call back, a terminaison is used, Leg A, from the system to you....and this have a cost, plus eventualy the sms if they are using one....

only the leg B is waived......

And this is Valid for all of the profession doing a call Back sim card, after it's a marketing choice to charge or not this part of the call....

Yackie:

You said "it's a marketing choice to charge or not this part of the call". Why would any legitimate company that wants to sell SIM's and keep customers require a customer to pay for an incomplete, busy, or unanswered call? Seems to me a business model like that is ripe for failure in the long run.

It involves two calls, not one. The callback happens anyway, and the company has to pay money for this anyway. So, as Yackie says, whether they charge it or not is merely a marketing decision; that shouldn't provoke rhetorical remarks calling into question whether a company is legitimate or not

Thank you Andy.....

Maybe the use of the word "legitimate" was too strong. Yes there is a charge to a company for half a call. Explain how any SIM company that charges it's customers for incomplete, canceled, unanswered calls etc. can hold on to customers? Especially when there are other companies who do not charge customers for such calls. As part of any business model, there are some expenses that cannot or should not be passed on to customers. It's part of doing business. If a customer feels he's being taken advantage of, they usually find other companies to work with.

Many years ago, I took my son to a fast good restaurant in Europe. They charged extra for a little pack of ketchup. Once there was talk of doing this in the U.S. Never happened. No one wanted to take a chance of offending their customers or compete against a company who did not charge.

But it often requires an agreement amongst operators to stand up to what is right! If that fails, government regulation kicks in...


The fast food example was probably Germany. It stems from the high taxes they have on plastic packaging but I completely agree with the charging! It ends wastage, and is better for the environment. I would guess in the USA, at least a third of those ketchup sachets go unopened into the garbage. Why are you often given 5 sachets for 1 portion of fries anyhow?

The same goes for free plastic carrier bags in grocery stores!

So how was your experience on this sim card? Can you make and receive calls where ever you go?

It pretty much has worked everywhere. I was just in costa rica, worked fine. The only think I would say it that their billing still is wonkey, you BUY in $$, but it bills in Euros and then your credit card company runs you through the ringer. To get around that, I pay now with paypal, which bills me in $$ and then searoam just figures it out.

Also, the ability to SEE your balance comes and goes, and call history is also a bit wonky, only available about 50% of the time and then I find random calls on it.

I have the same kind of issue with Maxroam (the 'sister' company of Searoam). I buy credit in EUR, are billed in EUR, but when i check my balance the amount i still have in EUR is shown in USD. Pretty strange.

SeaRoam purchase code
 

I just wanted ho buy thus Sim but la asking me for a seafarer resstriction code. Can someone tell me how ho get it and what it is.

Searoam is provided by Base, KPN group who manage the callback product.

It seems that Base have a funky way of calling. With most callback systems there are two legs of a call: the country you are in and the country you are calling to. Each leg costs money. But the Base callback system has 3 legs, all calls go back to the Base hub first and then out. This extra leg means they will never be as cheap as a regular callback system.

But there seems to be one advantage, that is for roaming in those countries that have an Inter-Operator-Tariff, which is a very high levy add to calls and used by some networks in some countries, like the USA. You can call to the USA cheap, but because of the IOT it is very expensive to use it in the USA. The Base system means they can make the IOT rates much cheaper.

One has to weigh up where one travels. If you go to the countries with high IOT charges, then Base is Excellent, but for anywhere else it is expensive. There are only about 20 countries with an IOT, many of them are funky countries that aren't on the beaten track (Except USA and Canada) so for most I dont think it would make sense.

Sorry, when I say Searoam is provided by base, I mean the callback system their product is using is Base. (Maxroam / Celtrek use Base)

The thing that makes Callback a little less reliable then normal calls is the callback trigger and the additional leg (Normal calls only have one leg not two) One could imagine that having an extra leg could cause additional unreliability.

Is there anybody that can help me in knowing this special
Restriction code needed to purchase the sim online?

Yes... this is what it says... and the sentance doesn't even make sense! There is no mention in the T's and C's and no helpful "What is this?" or "help" button to click on next to the requirement. Perhaps it has something to do with this:
(from: SeaRoam - Frequently Asked Questions)
Perhaps you need to send them some digitized ID before you can buy the product. Perhaps they will then send you the restriction code. Who knows?

To me it just demonstrates the customer orientated competence of this company. Personally I wouldn't go near buying a product from them. I am still waiting for a ticket to be resolved from more than a year ago by maxRoam. (same company). Just read through the threads on this forum to see what regular members here think of them...

Hey. Remember who this is actually targeted at.
 

The promoter is some UK [I think] charity that serves 'seafarers'. If you are not a 'seafarer', it is not intended for you.
Not really. They are not seeking 'customers' outside of their mission.

Then why did they come spamming here?

They told me they only sell to sailors thats why their rates are subsidised because sailors are poor is what they told me.

Interesting. I wonder if there really IS a subsidy. Would that make any sense from a business standpoint?

Anyway, their rates have changed, some lower, but many from my list of target countries are higher. USA is now totally not viable at like 1.65$ a minute, some other places in the middle east are also about 50% higher than they were. I really liked the .50$ rate pretty much everywhere, but that seems to be gone.

I gotta say, I think these guys are falling off the list of realistic carriers/cards. I have a trip to Abu Dhabi TOMORROW, and had confirmed on their website AND via email support that there was not only coverage but also confirming their rates - which were UP from their normal .50$ a minute anywhere (that seemed to have changed back in Jan this year.

But, today I check on their site and BOOM Abu Dhabi is now no longer listed and email support says "no coverage" I don't get it, and at this point have no chance to find an alternative.

Fail,

they have quite atrractive rates within europe, eur.0.22/min. on outgoing calls.
SeaRoam - View Our Low Rates

their sim cards are availiable to anyone through their website, not only to seafarers.

Interesting to have the same call center with clay Maxroam .... is not it the same company? look...


SeaRoam

Maxroam

it is a clone of maxroam...and is not the only one.

they people are fraud
 

i have baught searoam sim card 20 days before but i didn't get it so far.on asking to enquiry they says that we can't track it.guys they:o:nono:please don't order on net.:nono:

they people are complete fraud

They resell minutes of Maxroam, but they aren't a fraud...

More info
 

For more info about this company: Cubic Telecom - Innovation - Maxroam Case Study