YES Bobb, I'm agree with you

it is just the way you have been used for Showing the rates differences who was a risk of confusion

and we agree that the majority of the customers want to have a simple process for a good rates and it is what we are currently providing, and it is true also that few afficionados ( and IT addic ) will try to use for their avantages any systems ( not only Yackie off course ) and this is a part of the game and will not affect our business

And we will make the correction regarding the billing sequence and the 105 cost

Thank you

You're talking about the DID here, right, and not the SIM MSISDN (+354..)?

You mean the admin control at www.yackiemobile.com, and change to forward my DID to SIP instead to GSM on the 'My Phone Number' tab?

I don't see any option on the 'My VoIP Account' to change/forward to any number I want...

and if I disable receive the call on the GSM, then how will I receive call from my GSM/SIM phone.

I think you still can make money, instead of let other VOIP providers get the money if users try to take advantage of free incoming call and use the cheap VOIP callback... then why don't you provide that cheap VOIP callback for them since you also offer VOIP... as long as your VOIP price competitive or even a little bit higher, I think people will choose your solution, because they won't have to deal with another VOIP provider...

=============================
I have another question about the rate...

For example, my GSM/SIM currently in Czech Republic and the rate provide from your website is

but when I call a Canada phone number from Czech Republic, it displays the following call history on my.yackiemobile.com

354380XXXXXX 1514XXXXXXX CANADA Fido [Mobile] 2007-10-26 15:07:11 - 1:00min - $0.24000
354380XXXXXX 420770012806 CZECH REPUBLIC Oskar Mobil [Mobile] 2007-10-26 15:07:11 - 1:00min - $0.35000

354380XXXXXX 1514XXXXXXX CANADA Fido [Mobile] 2007-10-26 15:07:11 - 2:00min - $0.48000
354380XXXXXX 420770012806 CZECH REPUBLIC Oskar Mobil [Mobile] 2007-10-26 15:07:11 - 2:00min - $0.70000

Like you explain earlier because it works like a callback, and the leg in this case is 420770012806 CZECH REPUBLIC ... but combine rate is $0.24 + $0.35 = $0.59 is higher than the rate list on your website $0.49...

Checkout Yackie's Mexican rates. Odd.

Like any SIM card......RPP

I see the new fixed. It is very quick. Now it displays clear and nice the LegA, LegB and the final combine price.

Another the suggestion for displaying the call history. Currently I see there is a seperated list... 1 for Incoming Call and 1 for Outgoing Call... But there is a problem, because you use callback solution... Currently it displays seperate into 2 lists and people don't know it is only 1 call.

For example, I see there is 1 call my call history at www.yackiemobile.com at 2007-10-26 13:44:10

Incoming Call
2007-10-26 13:44:10 354380XXXXXX CZECH REPUBLIC Oskar Mobil [Mobile] - call 36sec - $0.00000

Outgoing Call
2007-10-26 13:44:10 354380XXXXXX ICELAND 09 Mobile [Mobile] call 36sec - charge 60sec - $0.79
LegA 420770013862 CZECH REPUBLIC Oskar Mobil [Mobile] $0.35000
LegB 354380XXXXXX ICELAND 09 Mobile [Mobile] $0.44000



While it displays as 1 list at my.yackiemobile.com as

354380XXXXXX 354380XXXXXXXXXXXX ICELAND 09 Mobile [Mobile] 2007-10-26 15:44:10 - 1:00min - $0.44000
354380XXXXXX IN420770013058 CZECH REPUBLIC Oskar Mobil [Mobile] 2007-10-26 15:44:10 - 0:36min - $0.00000
354380XXXXXX 420770013862 CZECH REPUBLIC Oskar Mobil [Mobile] 2007-10-26 15:44:10 - 1:00min - $0.35000


My suggestion is display it as 1 list and have a column say it is Incoming or Outgoing.

Mine works fine also. A slight problem is I do not see who calls even when ringing the did number. I see private number all the time

Hi Prion, could you send me a private message with your +354 account number, I'll take a look.

Hi n875,

If this were a viable option, then prepaid roaming operators would be using it. The reason why you are able to do this (in rare occasions) on a +354380 number is because of a situation where some operator along the way has made an error in his rate tables. So here's the scenario.

1) Operator A makes mistake in rate tables
2) Your VOIP operator doesn't realise that this is a mistake so routes cheaply to +354380
3) You make cheap calls with your VOIP operator, also not realising that this is a mistake
4) Operator A's billing system eventually finds out he is losing money on this destination so he blocks access
5) Your operator can't terminate to this destination
6) You can't make any more calls.

In many countries it would be classified as fraud for an operator to willingly/knowingly take advantage of a price difference like this (arbitrage).
Someone has to pay for the free incoming whilst roaming, it's just that in this case the operator along the way pays for most of it.
If carriers have rates that are not sustainable (i.e. too low) it is in many cases a matter of policy for carriers to inform the other and attempt to correct this situation for the mutual benefit of all carriers.

We strive to play fairly in this market, and this situation is also what causes poor access to many free incoming roaming number series.

Now I tried out my yackiemobile card as well.

First of all: It works MUCH better than the old system. So you are on a good way to make a really good product.

The call quality is very good - also when calling the DID.
Numbers were transmitted correctly on in- and outgoing calls (The option to show the DID as a outgoing call number would be a nice feature for the future though).

SMS get trough very fast. Hardly pressed the "send" button when the other phone already beeped.

The online billing is very practical and reacts without any delay.

One issue that i found is that calls to german landlines are not billed correctly.

The rate calculator writes:
You call from : Germany To : Germany
* Local Call : (Germany) $0.59 /mn
Outgoing call :
* Mobile : $0.69 /mn
* Land Line : $0.59 /mn

I made a call to our company landline and found on the bill:
2007-10-29 08:35:03 49367780xxxx GERMANY Ilmenau Thur [Fixed] 29 60 0.69
The call is charged with 69ct/min - which would be correct if called to a mobile.

2nd thing (small issue only): The time between dialing the DID and the first ringing sound is quite long. People who are not used to it would propably give up before the call gets trough.
Maybe there is a way to improve the time to ring a bit.

3rd: The german language of the manual is very bad. I guess you used a online translator software. If you like i can send you a corrected text as a thank you for getting the free SIM-card.

This is going a bit to far saying: fraud to willingly take advantage of a price difference like this.

Fraud is something else. In telecom and voip conuntry there are many many companies offering their service, some charge high rates, other charge low rates, yet others have unlimited calls for a fixed amount per month.

The end user can nver know if there is a fault in the system, like the examples you gave. The end user only sees a cheap rate and will use that. Maybe that rate is not correct because of some error, but how would the end user know that this is an error.

I will give you one vey clear example. Till beginning of this year calling a +44-7624 number through skype would cost the same as to a +44 fixed line number. Yes in that case the end user could now that it might not be correct. But is he commiting fraud by using the service. NO

There are companies offering calls to iceland mobile for 10 to 30 eurocents per minute. When calling using the 10 eurocents are you commiting fraud, because that is what you are saying.

As said I understand your point of view and that error can be made in the rate table but also here it can be part of a business mobile. You want to attract customers and offer certain rates below cost price while yet on other destinations you are making money. This is normal in many business models, attract customers with low rates on a few desitnations andhigher on others.

So please take your words back that people are commiting fraud by using a low pirce service.

I noticed the same but I don't think there is an alternative.

for example when I use my pbxes systems with did forward, the caller hears the phone ring 2-3 times and only than will my phone ring. so before I answer the caller might hear the phone ring 4-6 times which could also be to long.

The only other option might be a message saying, please wait while we connect your call, but the problem there might be that to hear that message the caller will be connected and have to pay for the call even if you do not answer the call.

Yes but in your alternative there is at least a ring. Here at the moment there is just dead air.
The old Yackie-card used your 2nd option. It took the call automatically and there was a message "connecting...please wait". This is not a good option as you already noted.

I'm sure the time to wait can be reduced. I have a landline number assigned to my cellphone in germany too (o2 genion). At the beginning it could take up to 15 seconds before it rang. Nowadays there is hardly any delay anymore.

Difference here is that you are calling to a german number and I asumen you are in germany at that moment. Take any cell phone which is roaming outside their home network and you will notice that it takes some time before the phone rings. This is probably because the call goes to your home provider which you are not logged into, than it will be forwarded to the roaming network you are in. This will cause the delay.

The option of ringing is a valid option but as I said, adding more rings can also make people hangup after 4 rings, before you answer the phone.

Hi bbob,

I think it should be obvious that we are talking about the original suggestion here, not end users, I'll edit the post to clarify.

If i say that this translation was made by our ( half ) german sales assistante.....you trust me ?

I hardly can believe it, I understand the english version much better than the german one. Nevertheless we can handle it and I take the chance to thank you for your offer.

ouff... then her half german must be veeery rusty indeed. It is very hard to catch the point of the german text. I can understand only by referring to the english text (and because i know how to use a SIM-card). Well, my proposal for a better text is still valid :)

Any info regarding the wrong billing for german landlines?

Chris

Help
 

Just spoke to her......

She need help, her german is gone it's seem.....

I sent you a private message with the corrected text.

Thanks
 

Got it

Thank you very much

On the yackie mobile website www.yackiemobile.com, how does one check call history. The date range is the current date and cannot be modified. But under the VOIP acct the date can be modified. when clicked a date picker pops up. Why is the same thing not happening under the GSM acct. Did not see a call history option on this other page. https://my.yackiemobile.com/

Has anyone got their new North American SIM card yet?

Is it out? I thought it would be out in the near future

I wasn't sure. That's why I asked. I thought that it was sort of in beta and there might be a few chosen souls out there.

Hello Guys i have Get My Yackie Sim Card , when i Registered i had got an Israel land line but when i call it it don't ring to my sim i change it to sip account it work Great , can someone help me and Thanks .

have you made a test call to the Icelandic (+354) number that they also gave you?

really i didn't , but now i had call the Number through JustVoip . it rings in JustVoip but no rings in the cell Phone !!! my number is +354 380 394 806

You want be popular ad have hundred call ?

it is not a dating web site for i know......lol

I will check this

OK was only assigned to the SIP

i just move it to the SIM

can you try ?

What do you mean assigned to the Sip ??? +354 or the DID number i switch it without success aim even call this number through Skype +354 without success .

i had call the local DID number it ring the cell phone ( sim ) , but i cant her it ring in the calling phone ( my Israeli cell phone )

All betamax clones do not connect always to +354380 numbers. And you are also charged sometimes for the call despite it not being connected! This is due to the fact that some voip providers use cheap routing.


Try another voip provider. Or normal landlines.

I can confirm this. I even use voicetrading to wholesale/business solution of betamax. They offer so called premium route and I have the same problem, it does ring but the cell phone does not ring.
Or I get a message, caller is busy which is false.

When using my regular dutch mobile, I call and it does ring. so this does seem to be a betamax problem. I have complained allready but no response yet.

Same for me here. I knew it from the past when I tried to ring a 09 number and had no luck.

Do not expect much from betamax. their cs is one of the worst I have seen. I am not sure about voicetrading though.

Sorry, but for me the things is a little clear and different.
Voip is one thing that exist in our lifes. BETAMAX is a really great group and a real good solution, Skype too. So Yackie must work to fix those problems if they want to be a solution in the market.
It looks that they push to use their forwarder numbers.
But at the other side they are tring to adjust the system (I hope). But the website, like a friend of us told here, not give the possibilite to change the range of the dates to check the callings, itt make we think about it. :eek: Is it true?

Well if they are working hard to solve it, the website will be easy and the BETAMAX/Skype problems they can discover too. If they not discover, they will be other callkey in a near future.

Some one has problems to conect their direct number, by regular landlines?

I will wait to buy those solutions. Many trouble to put my money now.

You have to look at it a bit more differentiated.

Phone companies want to offer cheap rates to be competetive. In case of Iceland cellphones there is one expensive range of numbers (+354-380...) between some other normal rated.

Now there are a few choices:
1) make calls to all iceland mobiles expensive
2) dont connect to the expensive range
3) split iceland mobile A and iceland mobile B

As 3) is not possible for most providers who only differ between landline and mobile they will most propably choose 2).

Situation in germany:
calls to +354-380 work fine from T-Com and Arcor landlines. No known call-by-call-Provider connects (like 10-10 numbers in the US).
All cellphone providers connect - but they charge a fortune for international calls anyway so they dont care.
VoIP works but very patchy (Sipgate.de, simply-connect.de).

Chris

gsm-student. read the thread. Yackies business mobel is not made so that you can call the iceland number. They want to make money by you calling their did number which forwards to their iceland number.
The forwarding cost of yackie $0.29 are not the cheapest but i would not say it is very expensive.

Also betamax does not care if they can't connect, it's just a very very small part of their business and they don't care if you can't call iceland mobiel.

If you do want to use betamax get a united-mobile +44 number which you can call at low rates using betamax.

As others have pointed out, betamax does not (as far as I know) breakout Iceland mobile into separate series, for this reason they won't terminate to any Iceland mobile that costs more than average. This is the same case for many other voip providers. You can easily find voip providers that do terminate to Yackie +354380 such as voipjet etc, as the break out the series, but of course the call then costs €0.5 to €0.6 per minute after it's way through all the carriers along the way. You will not be able to find a legitimate, cheap way to access the +354380 numbers as they are designed for free incoming, so caller pays and the rates on them are higher than normal. Any provider that does terminate cheaply to these numbers is losing money (or some carrier along the way).

But I would like to clarify - the DID numbers are not provided for revenue purposes, the +354 numbers are actually preferred, but because of concerns with voip access etc. we advertise the DID more than we would otherwise do. Our DIDs do NOT forward to any +354380 Iceland number (that's not the way roaming mobile networks work)

The DID numbers are provided as a value added service for you, our customers.
They also have very good access from almost any voip carrier, so if reachability is an issue, then the DIDs solve that completely.

I agree. It's totally impossible to find a cheap route (if you can find one that connects) to those +354380 iceland mobiles. At least from the US. So the DID does eliminate that problem.

For example voicestick that most of us here use or used to use charge $0.61 (They now charge $0.81 to Liechenstein mobiles BTW)

Les.net charges $0.89.

Cheaper providers are named in this thread, who have been found by people here to be reliable for years.

My suspicion is that the reason could easily be more prosaic, that the phone number series of 09 Mobile is 2 digits longer than all other numbers from Iceland, and also begins with a different number 3 that isn't used elsewhere in the country.

Thus perhaps some providers do not have it defined in their dialplans, just as for +447n with n = 6 or less, +446 doesn't exist, +44844 and +44871 excluded by many, +44870 by some, and maybe originally +423 & 9 digits of course

Perhaps this idea isn't so fanciful, as I found that a +49 & 11-digit German mobile phone was impossible to reach from certain providers for a while