good evening

We try to fix the problems step by step

As announced in the other post, all SIM cards was shipped as promess

We will send the acces codes and the DID Number by email tomorow

Regqrding some refunds, we have all Transactions ID and we know that some customers was refunded, the bank have to send us the statements,

We will send to each Refunded customers his statement copy, we will contact all others customers

Regarding some customers who have sent one email and who doesn't have received any reply, please resend us your email to support@yackiemobile.com

I will take care personnnaly to this matter

Thank you

Yackie Team

"Yackie Team"?

Give me a break. More like "Rip-off Team".

If I had posted this much BS on someone's else's board, a moderator would have deleted my account a long time ago.

They're having a contest - to see how long they can string us along, while enjoying the interest being beared upon the cash we have sent them in good faith for a non-working product. At least Buytel and GT-Sim cheerfully refunded money.

:red_bandana: Yackie Mobile - KINGS of the Pre-paid SIM Rip-Offs!!

Morning

Interest being bared on the cash received from 25 customers.....

Dont think is a good financial deal regarding the interest

Im must be part of the 25 then. After the inital contact stating I would receive a sim and a refund I have received neither. I decided not to wait any longer and already filed a fraud complaint and disputed the charge with my bank. While delays and problems with the launch are acceptable, simply not answering an e-mail is not.

I filed a fraud complaint today with my bank to attempt to get my money back, I guess we'll all know by this next week if the previous posting with Yackie was true. I want it to be true because I am traveling to some places alot of cards dont service between here and the end of the year and Im hoping that its here for me to use. I guess I got to wait with the rest fo you guys.

I am happy to report that I received an e mail from Yackie today changing my DID number and that it seems to be receiving calls...still no refund but perhaps things are beginning to look up.

I don't think you're in a position to tell us about good financial deals at the moment

Why have you been claiming to have made all the refunds, but now admit 25 have not been refunded yet?

how many of those 25 disappointed customers are from this forum?

i am one of those 25, i guess.... :sad:

i think you dont understand my answer

How work a processing....

We have a merchant account...( condition for accepting a credit card payment )

We have received some payments from this processing solution

We used exactly the same gateway for refund our customers as agree

For a payment we have a ID transaction; For a refund we have a ID transaction ( copy availlable )

So for us, all refunds was effectued by our accounting department

Some customers have allready receive their refund, some not... since 3 months the only information from this Processor ( we have allready change our processing company ) is too many charge back have blocked some refunds....

We are still waitting for our statement

For know who have received their refunds, who have effectued a charge back to his bank, and who are still waitting for a refund

I think you will understand easely that only the customer who doesn't have received a refund or starting a charge back process will receive a direct refund from our company

TODAY, all customer who have ordered a cards have his sim card Shipped; all first customers from this Forum have received a DID number who (normaly) work

All customers have at the end of the day will receive his card, and the air time associated

With the refund, this mean that the SIM card and the air time attached is free...

Our goal is to kepp our customers, not to still fews dollars from 25 Pre paid customers...

We had some technical issue, we had some email answers issue, well....i can not say it is wrong...But i`m still saying that Yackie Mobile is a good product...



Thank you

Yackie team

One step in the right direction. I also have received the email informing of my new DID number. I did a quick test and it does appear to work. In the email there is mention of the new username/password. Has anybody received that and is successful in login in? The email I received didn't provide my username/password and I didn't receive any other email from them. I would be interested in what information is available in the online account page.

Still no refund on my side. I purchase my SIM about 3 month ago. I am way passed the charge back period. I wonder how refund would work for a purchase which happened that long ago.

I didn't get the e mail with my user name and password either and I e mailed them and they sent it to me. I logged in and th einfo on the log in site was pretty skimpy; it listed the one call I received while I was travelling back in August but it was there....no mention of how to re-charge which might be on the main site..the main site is not listing rates..they say this is temporarily unavailable...I think I was overcharged for the one call I received and will have to speak to them about it....

The US truth in lending act deals with the legalities of charge backs in terms of it having to be done within 60 days of the statement where the purchase was first listed but the truth in lending act also restricts you the customer to being guaranteed some consideration is the best way I can describe it if the purchase was made in your state or witnin 100 miles of your purchase (of course this was done long before it was common to buy things on the internet)...most cc companies will assist you for a reasonable amount of time if you dispute a charge...I am not naive in terms of dealing with people..I can understand that with a large number of chargebacks for non receipt their credit card account could have been suspended...most merchant agreements do give the credit card bank that right if there are an excessive number of charge backs (as opposed to refunds issued)...I am willing to see how this owrks out at this stage...

Perhaps I do: you seem to be scoring one own goal after another

I received the new DID number and a new login and password for the account manager.
But now i can not place outgoing calls anymore and incoming also does not work at all.
SMS work as ever. So the SIM itself works but the yackie technology still seems to be quite unstable.

Chris

I got my sim but I didnt receive my number with it, I sent an SMS and it worked fine but I e-mailed them and I still havent gotten my incoming phone number, so so far its pretty useless.

I am in Nigeria at the moment. I also received an email about my new DID number. So, I decided to test it out. I placed a couple of outgoing calls in Amsterdan each about 3 minutes, and 1 in and out going call here for about 4 minutes. I had a balance of $25.11 before I made any of the calls. I now have a $-0.8 balance. The billing is so erroneous I could not make sense of it! Nothing added up! Looks like ther calls were billed at $1.29 or so. But even so, all calls I made added up to about $17 as per the call log (which is very wrong!). How come I have a negative balance? I emailed yackie right away, and he mentioned that the billing is not yet working and should at the end of the month. The test calls were all very clear though.

BTW, I still have not received my refund yet. I am not sure I can still go through my credit card company at this time.

On a side note, I am using the globalsim (from freeglobalsim) as my primary sim in coordination with voicestick. It is working flawlessly! No complaints at all. I actually had the yackie sim with me by luck...did not plan on doing anything with it until I saw the email about the new DID when I checked my mail in amsterdan, so I decided to test it.

I finally got my DID number from yackie but I get a recording saying thats the number is not working when I call it, anyone else having no luck on calls to their incoming number?

After emailing their support over the weekend for my username/password (which, for a change, they answered promptly on Monday) I can now finally access my online account management.

Yeah, the billing system is definitely kinda screwy. It looks like all the outgoing test call I made all the way back in July was charged $0.50 a minute (in the USA), even though none of my calls actually completed. I purposely hang up before the other end answered (thus should be an incomplete call). Every one of them is logged for around 20 seconds or so. That said, it does not look like any of the incoming test calls (which I hang up also) has been charged. Atleast all the deduction did add up (or subtract) correctly from my original $29 credit.

Hopefully they'll fix the billing problem. At least they are going in the right direction now.

From the Yackie website

"Please be advised, our rates are not displayed at this time, we are in the process of updated our tariffs. Our rates will be updates as soon as possible"

Don't you just LUV their version of the English language?

Well I got in to check my account also...seems to me they advertised incoming calls in the UK were 24?/minute or something like that...I indeed received one call that I had forwarded from my US mobile phone while I was in Great Britain on 10 August (my friend wanted to know if the security alert at Heathrow had caused me any grief)...the call is tagged at about a minute and a half and my account was debited $1.65......can't check the tariff now because it is down but somebody correct me if I'm wrong...weren't received calls in the UK supposed to be 24?/minute so the call should have been, at worst if debited to the next highest minute, 48?.....

Yackie mobile, please help.

I also remember incoming calls in the Uk were 0,24/minute

Still In Lagos, Nigeria...

Just to inform you that the SMS charges have changed. I sent 2 test messages and was charged $0.80 for each. I think it used to be $0.30. Unless this is another billing error.

I think (or hope) it's just a billing error because SMS I sent from their website in August were also charged $0,80.

did you send them from the phone or on the website?
From the web-interface i also was charged 80ct when i tested it.
SMS from the phone never appeared anywhere though.

EDIT: My card still does not work anymore. no incoming and outgoing calls. just SMS works...

Chris

I sent them from the phone.

BTW, has anyone really got a refund from yackie? I do not want to beat this topic to death. But why in the world could it be taking this long? Yes, I have seen the explanation from them, but still....

I spoke to someone from yackie today, they are still aparently having problems with the DID numbers, they are saying maybe 1-2 weeks. I am leaving out of the country in the middle of November and Ill be in Honduras and Belize, hopefully they will have something working properly by then. Im not to worried I have another sim which works in both places which this one obviously doesnt. Anyway, figured I would post what I found out.

Thanks

Same here....

I tested it yesterday. It no longer works for incoming calls. Caller hears nothing. Just dead air... I am not sure if it's beause they are erroneously showing my sim/acct. as having a negative balance. :thumbdown:

I dont think its the balance as i still have 6$ on the account and cant place or take any calls as well.... :construction:

Chris