Like other ppl we are not happy with. :( I am glad I did not partake of this problem. It does seem it is a bit unorthdox.

I got an email from Florian Seroussi today ?Cizake? stating the same problems. He promised me that if I left my order as is it would ship via UPS at no charge on Monday. I agreed that if he kept his end of the bargain and shipped me a working SIM on Monday and provided me with a tracking number by the end of Monday. I would withdraw my formal complaints to the Delaware and Florida Attorney Generals office, and withdraw my complaint with the respective better business bureaus.

So we will wait and see what happens on Monday. If I have once again been lied to I will post all the appropriate contact information for filing official complaints to assist the rest of you with your issues.

I would not buy a sim card from them who have so many problems (delivery, not responding CC, etc)

At this point I think we need to be careful not to be too round in our condemnation. This is obviously a thinly capitalized start-up suffering teething pains. Everyone just "stop and count to ten". If you paid with a credit card, just look at your card's terms and conditions and figure out how long you have left to request the charges be reversed. Let Yackie know that if they don't deliver by some reasonable date (e.g one week before), in order to preserve your rights, you will be reluctantly forced to notify your credit card company. Hopefully this will all work out and we don't end up killing what might actually become a good thing for everyone, provided they are given a chance. If everyone stomps on them all at once, they might just go under.

Agree 1000%

DRNewcomb, your point is well taken with regards to trying to avoid unnecessay negative comments regarding YM. However, I think people on this forum have a right to express their disappointment - albeit in a controlled manner. First of all, I think it's very unfair to ask the buyers of a product to finance the company selling the product, or the actual product being sold, and I feel like that is what's happening here. Unless, of course, I'm an official investor of the Company receiving the benefits an investor generally receives.

It's also fiscally irresponsible for a company to accept credit card payments (in this case, take your money), and not ship your product. There really is no two ways around that. They are breaking the law (aren't they?). If you send me money and I do not send you product, should you be expected to be patient? You shouldn't be "expected" to. :) Well, I guess it depends how much money it is. BTW, have you purchased a YM card? :)

Notifying your credit card/bank regarding a fradulent transaction is really not as easy as it seems. Most banks will want to replace your card as procedure, and you'll have to wait one-two-three weeks for a new one to arrive in the mail. This is a real inconvenience for some.

I agree that we really shouldn't "condemn" YM, because their potential product is fascinating - I'm really looking forward to it. However, if their early business practices dictate how the company will be run in the future, well I think I'll "run" in the other direction.

EDIT: one point that I wanted to add - good customer relations might go a long way to tolerance of startup issues. NO customer relations leads to negativity. If YM happens to be reading, please consider this a constructive criticism.

Well I can see it both ways....charging your credit card is not really quite the same thing as taking your money...you retain the right for at least 60 days to claim non receipt of merchandise according to US law....filing a billing error protest or non receipt protest does not mean the account is closed as it would be if you had a transaction that came out of left field and was totally fraudulent in nature...I'mnot sure if it is true that they can't charge your credit card and ship something a week or two later...it may be a poor business practice but I'm not quite sure it is illegal.

Look, I don't want to come across as an apologist for Yackie or whatever...I ordered one about 2 weeks ago and haven't received it yet...like I said I do understand that start up companies can have unforseen problems and right now today I'm not going bonkers over it...I know that if it turns out that this was some kind of fraud, and I at present don't think it is, I will be able to deal with it with the credit card.

The product shows some promise and is unique and might prove to be very beneficial....I can certainly wait somewhat longer to give them every opportunity to fulfill their promises.

If a month from now, it turns out I haven't received the product I might feel differently. Right now, I really don't see the necessity of hysteria or accusations of fraud.

This indeed is the advantage of using a credit card to order things...you always retain a degree of leverage.

B) All they have to do is reply to inquires from customers who have placed and order and have paid. That alone would have shut me up for a few weeks. If you want to give someone weeks to deliver and really non existent communication until you start to raise issues you are by far the perfect customer.

I place an order I expect it to charge the day before it ships like just about every other mail order company. Like with every company you should under promise and over deliver. I didn?t know I had to plan my purchases for travel 2 months in advance. LOL

I contacted another company to order a SIM. I placed the order at 3:45PM local time for them and it shipped same day. I received more emails from them with the order status of an in stock shipping product than I have gotten from the other.

I don?t think I am being hard on them or creating ?hysteria? like my original post. I told my story and told people to draw there own conclusions.

I think they have an awesome product on there hands and it can be a wonderful success for them. Florian Seroussi ?Cizake? and I entered into an agreement on Friday and if all goes well my issues are resolved tomorrow. If they follow through with our agreement I will definitely be posting my happiness with them and not turning my back.

I find your defense of them very commendable. And I do hope they succeed and become a major player in the market. It is something we would all benefit from.


Your hysteria invoking, fraud accusing fellow forum user,


- Troy :whistle:

No, no, no, I didn't accuse anybody of fraud nor did I mean to...

Somebody made the point which stuck in my mind that he is very reluctant to do a credit card fraud report because then the card is cancelled...my point was meant to indicate that just because you claim one vendor did not send merchandise does not make it fraud and the credit card itself would not be cancelled.

I absolutely and I think if you read the response again did not in the slightest say anybody who would claim a charge back for non receipt was committing fraud.

If you got that impression, I most assuredly apologize to you.

If you feel the way you do, you are certainly entitled to do what you think is best in this case. I still prefer to wait and give them some more time...nothing irrevocable will happen if I wait up to 60 days that was all I was trying to say.

Please please withdraw your accusation that I implied in the slightest that you were committing fraud (or they were committing fraud).

I would like to mention that I just received an email with my UPS tracking number from Cizake.

He said he was going to look into it early this week and take care of it . And, he surely did.

Same here with the UPS tracking. I guess things are turning for the better. Cizake also promised me on Friday to take care of it by today (Monday) and he did.

The only "hiccup" is that I didn't get the original Ohio # I chose. It is still within the same area code and prefix (567-252-xxxx), but it is different from my original choice. I guess I really don't care since the way I am going to use it is to forward my regular US mobile phone to the Ohio # when I am out of the country. This way everyone can still call me with my regular mobile # and I don't have to give out yet another #.

An interesting question would be, what happened to all those non-Ohio DID # they had problem with? I wonder did anyone with a tracking # today got any non-Ohio #.

From my perspective, I think I would have tolerated a lot more from this company if they did NOT immediately charged my credit without delivering a product. I would have no problem waiting if they were upfront about it and kept all customers in the loop. Yes, I had recourse with my CC company if things did not turn out, but I rather not have to resort to chargeback and such. I think charging the customer first and answer questions later sends the wrong message.

In summary, it took them almost a whole month to deliver a product (I ordered on June 20th). Oh, according to the tracking, the package is coming from Israel. I hope everything works out (considering the uncertainty in the area).

Yes, I did get a non-Ohio (Illinois) number. I got the number I selected. Cizake also included the number in his email. Yep! the tracking also indicated it was coming from Israel. I actually called the number and I got the same recording that was mentioned in one of the other posts. To leave a message for some number with a lot of zeros. :P

I'm glad to hear that several of you have made some progress with YM.

On Friday, I sent an email to Florian, aka, Cizake with a copy to support@yackiemobile.com and even infos@yackie.com and have received no response. That was my third email - the vehicle customers are told to use because the people on the phones and chat lines can't help you.

Currently, the transaction on my credit card is in dispute. The issuer will intervene to resolve it.

I hope you receive your SIMs and are satisfied with them. You are more patient and understanding than me. I will not give my business to a firm that doesn't respond to their customers and charges them for a product they very well know they are having difficulty shipping.

This week I will order a SIM from one of their competitors that will more than likely be a far better experience. :thumbup:

I got a Long Beach, CA number which is what I requested. That is what was included in my email with tracking number today. I am guessing my package is coming from out of the country but it seams a little hard to tell on UPS's website.

Will keep you updated.


- Troy
:beer:

Received an e mail from Cizaki my sim has been shipped...looks like as others have noted from Israel....

Unfortunately I had requested a card with a NYC area code (347, 212, 917, 646 or 718) I had actually ordered a 347 number but I am getting one of the 567 numbers...wonder once they are up and running whether they will be able to fix that.

Yesss, finally my card is on the run as well.
Shipped from Bnei Brak in Israel with UPS Express.
So latest on the weekend i can give my test report here as well.

Chris

Just wanted to mention that my sim/package has been delivered. Pretty fast shipping if you ask me. I will check it out later today when I get home.

Please do! I'm waiting with bated breath!

However, with all the backup orders they must have, if I decided to get one of these for a trip beginning on 23 August, I might be cutting it awfully close. Dang.

Karen

There is also already a review by one of the members of the forum.

http://www.prepaidgsm.net/forum/inde...showtopic=1358

There is also already a review by one of the members of the forum and myself here...

http://www.prepaidgsm.net/forum/inde...showtopic=1358