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PrePaidGSM.net Forum (Archived) (https://prepaid.mondo3.com/forum/index.php)
-   Callback, VoIP, Satellite and all other technologies (https://prepaid.mondo3.com/forum/forumdisplay.php?f=26)
-   -   Voicestick no longer free - now $3.75/month (https://prepaid.mondo3.com/forum/showthread.php?t=2702)

snaimon 28-09-2007 19:22
Trouble ticket
 
Quote:
Originally Posted by Bossman (Post 17718)
How did you go about it. Called them or just opened a ticket via the web. Also, how did you know you got cancelled? They sent a verification or the # just no longer works?

I don't know why they always wait till the last minute to make theri announcements...if at all. They are actually giving less than a week notice.
I submitted a trouble ticket. They emailed me back. I too lost credit but they GAVE $5 free to sign up. I have not tried the number. Given the SHORT NOTICE (start of fees on Oct 1), I was surprised the responded so quickly.

A buddy of mine can't get his voicestick to work at all. Could not dial out; could not receive calls. Even reloaded software. He wrote emails and we called one day (he is without a phone otherwise) and left a voicemail for their CS staff; nobody answered - it was 430 or so in the afternoon on a weekday. As far as we can tell, they never responded.

Stan

petkow 28-09-2007 22:41
I opened a ticket via the web. Got the normal acknowledgement email and then two one line emails back a few hours later. The first said "Thanks you for using i2telecom's Voicestick Product" and a minute later one which said "Done". The subject of both emails was just my ticket number and name.

Number is also no longer working. Pity as I had such a nice number: 029 2002 9999. It had the same 9999 number chain that I have in my mobile number and also my work number! I should have really paid for it, but then again I only used it at the very beginning! I always had issues of call forwarding and premature charging etc.

prion 29-09-2007 05:38
Quote:
Originally Posted by snaimon (Post 17720)
I submitted a trouble ticket. They emailed me back. I too lost credit but they GAVE $5 free to sign up. I have not tried the number. Given the SHORT NOTICE (start of fees on Oct 1), I was surprised the responded so quickly.

A buddy of mine can't get his voicestick to work at all. Could not dial out; could not receive calls. Even reloaded software. He wrote emails and we called one day (he is without a phone otherwise) and left a voicemail for their CS staff; nobody answered - it was 430 or so in the afternoon on a weekday. As far as we can tell, they never responded.

Stan

i have also submitted the ticket two days ago and still no reply from them....

snaimon 29-09-2007 13:51
? not sure
 
Quote:
Originally Posted by prion (Post 17726)
i have also submitted the ticket two days ago and still no reply from them....

I BELIEVE (others please correct me if I am wrong) they send an AUTOMATIC response IMMEDIATELY with a trouble ticket number. Did you receive that? If not, I suggest you submit a new ticket.

You may want to check your SPAM filters.

Best wishes,

Stan

prion 29-09-2007 19:25
Quote:
Originally Posted by snaimon (Post 17732)
I BELIEVE (others please correct me if I am wrong) they send an AUTOMATIC response IMMEDIATELY with a trouble ticket number. Did you receive that? If not, I suggest you submit a new ticket.

You may want to check your SPAM filters.

Best wishes,

Stan

I have received this response. But nothing more besides that.

dg7feq 29-09-2007 20:12
i asked them to change to the outgoing plan and one day later they confirmed and sent me the new login data.

So now my question from the other thread again... how can i get a cheap or free US phone number that could ring on my SIP device?

Chris

PhotoJim 29-09-2007 21:55
Free: ip2kall. Washington state numbers.

prion 30-09-2007 09:05
Quote:
Originally Posted by PhotoJim (Post 17748)
Free: ip2kall. Washington state numbers.
ip2call? Are you sure? What is the website? Do you mean ipcall?

Bossman 30-09-2007 12:54
Typo! http://www.ipkall.com/

Not sure how it works though or if it can be forearded to an international number.

Quote:
Originally Posted by prion (Post 17758)
ip2call? Are you sure? What is the website? Do you mean ipcall?

PhotoJim 30-09-2007 13:48
It can't be forwarded to a PSTN number, but it can be made to ring on a SIP device very easily.


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