I also have exactly the same problem. I receive the callback after ringing the DID 3-4 times and then it does not 'listen' to the numbers I key in.... So it is useless....

CBW seems to be working now. The site login is not fixed yet though.

CBW is still not working for me, now in France. I hope it gets fixed soon. UM gets pretty expensive, especially for short calls. :(

Still not working for me. I am in Germany but get a busy signal when calling the trigger number (213 area code)

Has anybody gotten a recent update from CBW? They have not responded to my emails.

Can anybody recommend a call back with decent rates to either DE or FL mobile (Decent = better than UM)?

Mine is working but with a different area code trigger number than yours.

probably the problem is with certain area numbers at this stage.

For the time being you can have a look at thiscallback

They have 0,33 euros/min to call usa from +423 mobiles But:

1) You are charged for the portion of the call to +423 even if the other one does not respond which does not make it a good option.... Charging is per second
at this stage


2) You are charged per minute once you are connected...


For German mobiles check thiscallback

Same company but cheaper rates (0,19/min to US!)

Just got home from 3 days in Venice, IT for work. As others reported, I got my CBW callback, but in almost every case, I then get a message "Your call did not go through" when I dial the destination number. I then tried *0 to reach the CBW operator from the CBW voice prompt, and got the message "The service you requested is not available". And this was midday PDT midweek! Ouch.

Dave

Add me to the list of dissatisfied customers. I am in the UK and cannot get a ringback without calling 3,4,5 times. When I do get the callback and the voice prompts, the numbers I key in are ignored. Completely unusable.

I'm quite sure there are some problems right now and I do hope they can get them straightened out because on all my trips from the USA to Europe this past summer, it worked perfectly however I must admit I am a bit disturbed that it has taken so long to get it all sorted out.

Question for those who are using both, is enlinea similarly affected?

Yes. Enlinea is exactly the same thing. I just tried. The system keeps prompting to enter the number and hit #...number entered is not recognized. Also, one can't check account activity online. It's obvious that Enlinea and CBW share the same system.

For the past nearly three weeks I have gotten a busy signal when calling my trigger number and an error when I try and trigger from the web.

Sometime in the past week the toll free number started working, but I cannot logon to the website to update the number so it will be of limitted usefulness.

My only response from CBW customer service was a note from Barry saying he forwarded my complaint to tech support. That was well over a week ago.

I have been a loyal CBW customer for a long time now and have recommended it to many people, but this is too much. Luckily I've had good wi-fi access most of this trip and could use my voip provider to make calls, but since I am away from my computer most of the day I am not able to return calls in ant timely fashion,

This has to be a serious financial meltdown -- anything technical (i.e. crashed server) could be fixed in much less than nearly 3 weeks.

Count me now as a former and very disgruntled CBW customer