when switching country, APN setting may get lost (at least in the past). Check if you have the correct APN settings and it should work!

APN: data.lycamobile.co.uk
username: lmuk
password: plus

Nevermind, didnt realise i had to register a german local number first for it to work... Now all good :D

[That post was from Sept 2016.]

On another forum someone pointed out that the published rates to UK landlines and mobiles had reverted to 3p/min.

I checked, and this was true for calling UK from all Toggle countries.

I looked at some other roaming rates, and the high incoming rate in a few non-Toggle EU countries (e.g. 19p incoming in Lithuania and Slovakia) seems to have reduced to 1p/min.

Haven't checked all of them yet, but the new version of what I said a few months ago for within EU/EEA might be outgoing 3p or 9p (in Toggle) 12p or 18p (non-Toggle) incoming 0 or 1p.

Also USA and Canada free incoming, even without US Toggle ID added. High outgoing though. Maybe others?

The published Toggle rates often do not match what is really charged.

19p incoming per call in the EU countries has not been charged in that way since many months.

It is however not clear to me, how they can still charge 18p/min for calls between some EU countries. The current EU regulation would allow them to charge about 8p/min (3p/min UK rate plus surcharge) and from June 15th on only 3p/min (UK rate without surcharge). Obviously nobody has complained yet.

It's a matter of fact, that Toggle relies on national (local) profiles, so a card switches to a local sim card profile. If you are in Germany, your card behaves like a german lycamobile simcard. Same in Switzerland, UK, France etc.

EU does not regulate the price of a outgoing calls to other EU countries, therefor they may charge a higher price for that call, since you are "not roaming" but have a kind of local sim card calling abroad.

But I am curious how they will change their pricing from 15th of June onwards...

BK

Maybe not, but I didn't bother to test it in Lithuania in July/August or Slovakia for a day each in September or December.

However the most expensive call rates are generally charged in the EU countries where Toggle has no local identity available and the only option is real roaming. There they have no excuse that it would not be a roaming.

Agreed, you are right! That price is far above the roaming cap

New prices have been published.

For usage in any EU/EEA country and calls/SMS from there to any EU/EEA country. It does not matter whether a country-local or a roaming profile is used:
Making calls 0.03£/min
Local calls 0.03£/min
Receiving calls 0.01£/min
Send SMS 0.06£/SMS
Data 0.15£/MB

Switzerland has a different pricing.

Roaming data bundles seem to have disappeared. Only UK bundles are left which, same as with Lycamobile, cannot be used out of the UK:
"Please note that from 15th June your bundle allowance will no longer work while roaming. However, you can enjoy Pay As You Go calls, texts and data abroad without paying roaming fees".

The regulators of some countries are working on this already.

So now we are paying for incoming calls?

@peterdoo: Thank you for these very interesting news! I had here an old unregistered UK-TM, at least 3-5 years old, and I have activated it this evening.
For my test I have also registered a local German mobile number +491521164XXXX. One call to a Bulgarian mobile number with duration of 0:15:42 minutes was charged at 0,47 EUR. A call to one German mobile number with duration of 0:00:11 minutes was charged at 0,02 EUR (rounded up, I think). So I can confirm this part of your statement.

Incoming calls on the German Mobile number, however, were not charged.
@MBK: I'm sorry, we seem not to pay for incoming calls, at least if called on the German IMSI :D

I think, regarding phone rates, toggle has became now a very interesting pay as you go product.
Could someone please test the NL-TM if possible? I have indeed one NL-account but have lost the SIM...

P.S. First topup of my UK-TM brought me a bonus of 2,00 EUR. I have nothing against it, as it was unexpected ;)

You are right. Incoming calls are free when a local identity is used. This seems to be the only difference as compared to the roaming identity, as far as EU/EEA to EU/EEA calls are concerned.

I will not be to a country where a roaming identity is used until August so I cannot check before whether incoming calls are really charged there. According to the EU regulation, they should be free inside of EU/EEA.

I have tested calls in some EU countries without local identity. Although the roaming info texts received still indicate old pricing, there was no charge for incoming calls.

Outgoing calls are charged at 0,03 £/min to EU/EEA countries (mobile and fixed lines).

So the pricing within the EU/EEA (except in the UK) is the same, does not matter whether with or without the local identity:
Calls to EU/EEA: 0.03£/min
Receiving calls on any of the assigned numbers: free
Send SMS to EU/EEA: 0.06£/SMS

Nice, the only thing missing is data packages.

I think the real current downside for toggle is that they don't current have ANY plan for roaming data packages (historically, toggle country numbers and paygo fixed bundles and pricing for data) and their daily /mb pricing is just stupid expensive. I'm not really sure why they couldn't handle the 2+ yr in advance communicated change to EU roaming data rates and plans, and just said - okay, we're just going to eliminate that. Does this the beginning of the end (we're pretty close to the end if that is the case ) or are they just slow to the mark and will have something in the not too distant future?

Hello

I purchased a Toggle NL card some time ago and they are making some changes: :(


1. When registering a new toogle local number you have to enter your passport again (already did when applied for the card) and has to be done for each number you request. It wasn´t required in the past.


2. Prices for calls to toggle countries are now more expensive:

Calls fo fixed toggle country numbers are now @ 6 cent euro/minute while they used to be @ 3 cent euro/min.


Regards

I had to give passport information several years ago just to get the card. haven't had to put in few a new roaming country number though, that is odd.

it's really losing any value for me now, in that there are no data roaming packages anymore.

Forget Toggle NL, get simply a Toggle UK, it has a much better value. I have received these days a second one here in Germany, ordered via their webshop. No personal data except for address and name. Although, when registering local number in Germany, they allways want to get details of your identity card or passport.

Interesting detail to all of you. We heard rumors here before, that Toggle Mobile will want to shut down somewhen in the future.

I just had a conversation with the Toggle Mobile Helpline to switch off my voicemail and got to know, that Toggle Mobile plans to expand it's services and Belgium and Austria is going to "join at the earliest", whatever that means. Also there was a mentioning about new pricing coming up, but no details at all.

I am really looking forward to get a Austrian Number as this would help me a lot! Hopefully it's not that endless running gag of certain countries joining Toggle Mobile, we had years ago...

@tivoboy,

I agree, the old data packages are greatly missed. Compared to the now present EU roam like at home rates, the old 1 GB for 20 GBP is a bad offer. But if you need the Toggle Sim and it is your only device, the old 1GB for 20 GBP is a not so bad offer, compared to the 15p per MB.

We are going to Spain on holidays on Friday and I played around a little bit with my toggle Simcard. If you use the webarchive or wayback machine to find the old toggle homepage with the codes to activate that 1GB package, it will work! Just did it...

Lycamobile added packages with included EU roaming in the UK, Austria and Germany, quite curious if they will bring it to toggle too!

Out of curiosity I looked into this and thought I'd share a screenshot of their May 2015 website (captured by archive.org) to save others the trouble:

https://imgur.com/a/XJBv8kh

Text summary (data in Toggle countries only, 30 day validity, automatically renewed unless canceled using *190#):

1GB for 20£ - To activate, *141*2000#
2GB for 30£ - To activate, *141*3000#
3GB for 40£ - To activate, *141*4000#

It's a shame that they haven't come out with newer and more reasonable data packages for Toggle countries, but I strongly get the impression that at this point, Toggle is kept alive by inertia only, and we should be grateful it hasn't shuttered. With that in mind, if anyone actually has 20£ or more of credit on a Toggle SIM, you might want to consider a "use it or lose it" approach.

Is Toggle Mobile history? Just tried to go to their website, but the site doesn't load. Weiter the togglemobile.com nor the togglemobile.nl

Don't have my Simard at hand (need to search my cupboard), can someone report if the simcard registers on the network?

My card is up and running - checked 19June2019 14:40 (Central European Time)

My UK Toggle SIM is fine as well. Receiving and sending calls works.

Toggle Mobile customer service told me that they are trying to solve the problem with the web site. Recharging is supposed to work by phone contacting the customer service (321 or 0044 2071 3223 22).


Toggle/Lyca normally respect the EU roaming regulation although they don't publish that. For calls, the UK domestic price is valid in all EU countries, so charging £0,03/minute to all EU mobile and geographical numbers.

One could expect from that, that the UK data bundles also work throughout the whole EU:
500 MB £5 Dial *141*5000# OR Send text to 3536 by typing 5000.
1 GB £7,50 Dial *141*7500# OR Send text to 3536 by typing 7500.
2 GB £10 Dial *141*1000# OR Send text to 3536 by typing 1000.

I have not tested it however.

http://togglemobile.co.uk is back. Reacts a bit slow, but it is there.

Hello


I'm a tooglemobile NL user but the website www.togglemobile.nl is not working for some time now and the SIM card does not register to any network.

I made the last call on the 31/05 to keep the card active

¿Anyone with a toogle mobile NL simcard?



thanks

I suggest giving them a call to see what's up. Here's their contact info, found through a cached version of their website (in Google's search results, click the down arrow listed after the website address and then click "Cached"):

If they can't get you back up and running, maybe they can switch you over to the Toggle UK service free of charge. Might want to do that anyway. This long without account access through their website is pretty inexcusable.

Thanks for the piece of advice.

I'll try to send them an e-mail today and probably will be rejected and then call them on Monday



Regards

Hello

No answer to the e-mail and the Dutch mobile number does not work.
I've tried with toggle mobile Uk and they give you a case number but there is an error saying that the email account is full. I also tried with their number but after 6 minutes they hanged up because their offices were closed (called at 16:30 U.K. Time and they say they work until 17:00)

Anyone contacted successfully with toggle mobile lately?

Thanks

I was able to get through to the UK number a couple weeks ago when the UK site was also down. On a prior attempt the same day I got through to a dead line (or possibly someone who decided to answer, not speak and leave me on mute until I hung up). I'd suggest trying again until you get through to someone.

Either way, Toggle seems to be on its last legs.

Hello

Unfortunatelly there hasn´t been a possitive reply regarding this matter.

The Dutch phone number, web site or e-mail are no longer active.

The UK guys just replied to me as follows:

"Apologies for the inconvenience caused.

Further to your email, please be informed that we will not be able to pull up any details with your mobile number as we do not have access to this . We have taken this feedback and forwarded to the concerned team so please reach them once again regarding the issue.

Thank you for your understanding in this regard"

Regards

Sounds like they are separate entities, and the Dutch side has closed shop!

I would either reply or call them (the UK Toggle) and press them on the matter of whether Toggle NL still exists, and if so, a phone number they can be reached at, making sure it's not the one you've already tried which isn't working.

Beyond that, if they have indeed shut down, you'd have to look into Dutch or EU law to see if you're legally entitled to a refund of whatever your balance was. Since they're owned by LycaMobile, which still exists, it's not like they're out of money.

I should add that I'm currently having a problem receiving SMS on a Toggle UK virtual # (not the first time I've had this problem), and support has actually been responding to emails.

Togglemobile seems to be history.

Their website www.togglemobile.co.uk only shows a message, which re-directs to www.lycamobile.co.uk

Currently active numbers from other countries still ring (I just checked with my card), but lycamobile.co.uk doesn't allow to register new ones, or indeed show any of the corresponding settings.

As such I assume that was that; somehow.

Did you ask support about this? Especially regarding the situation with the local numbers? Can we keep them, or get them ported to a lyca Sim or any other Sim?

I received a text message to say this is being transferred to Lycamobile, and indeed the onscreen network name says that too.

I've phoned CS who confirm the call tariff will be as per Lycamobile, e.g. 19p/min to other UK mobiles.

I've said that's an unacceptable change of T&C and they should refund remaining credit and allow customers to leave. Sent in by website contact form.

I contacted an eBay vendor of Toggle SIMs to advise them (their last sale was only yesterday).

I don't have other country numbers at the moment (I just went wirh the one month temporary option), so I can't test that aspect.

As well as that, I noticed that in the call records there were more incoming voicemails in the last 3 or 4 months than I knew about, despite this being my main incoming number and therefore on most of the time, so perhaps it's been ropier for a while than I realised.

Port to 3p a minute calls elsewhere, I think, but one of the other 3p options is also disappearing, O2.

Did they say if they'll refund?

No. The person on the phone said no. I've submitted a query/complaint on the website ...

I guess the next step would be to take this to the telecom ombudsman.

Although UK law does not normally require credit to be repaid, I´m sure in the case of changing conditions a refund would be a requirement. After all, this isn't what we paid for.