Billed prices not as shown by the rate calculator
 

Hello guys,

did someone reviewed the billed units on his Yackie account?

I took today a closer look on the per minute prices, to my surprise all calls I made until today had been billed with completely other prices than shown by the rate calculator.

Did somebody has the same problems?

it is true, we are looking about our rates tables, it seem that few countries have a minus error ( 3 / 4 countries )

@YackieMobile

... any quote on solving the issue rate tables minus erros?

YackieMobile raised prices without notice?
 

I just took a closer look on the rate table.

@YackieMobile, have you guys honestly raised the prices within the EU without notifying the customers???

Calls from HU to DE and UK have been raised up 10 US Cent. I´m little confused and I feel a little f...ed over to be honest, since I have the SIM card I´ve been not charged the regular price which was 0,69 US cent, so this 0,79 US cent crap was the whole time in your system implemented and you do charge it constantly.

Why doing business this way???

Hell yeah! You have changed the prices and no info at all!

Why are you doing this??? DE->DE is now 0,89 US cent what the hell happened? Since when does the oil price infect the roaming prices?

You do charge now for a call from A to DE 0,89 US (0,601 Euro Cent) cent, why for jesus christ should I use the YM SIM when the outgoing calls are now cheaper when I do them through my home operators SIM???

I´m so stupid, I really thought you guys will do a way better job than these Callkey midgets. Why don´t you offer real value instead just raise prices after making a good show.

The rate table was updated by yackie.
Now i observed something very strange. I thought the forward from the DID would be always charged with 0.29 US$. Plus the incoming charge in the non-free incoming countries.

BUT: They seem to charge randomly different amounts for the forward depending on where you are.

randomly choosen examples:

Russia
Incoming call by using your Free incoming number (354) : $ 0.5
Incoming call by using your selected local Number : $0.74 + $0.5

Mexico
Incoming call by using your Free incoming number (354) : $ 1.3
Incoming call by using your selected local Number : $1.54 + $1.3

Germany
Incoming call by using your Free incoming number (354) : FREE
Incoming call by using your selected local Number : $0.29

Thailand
Incoming call by using your Free incoming number (354) : $ 0.8
Incoming call by using your selected local Number : $1.04 + $0.8

So that makes a range from 0,29 US$ to 1,54 US$ for the forward. What's this crap about? I'm eager to find out the reason.

Chris

Wait wait

we had one update on our Rates tables yesterday, and it is always possible to have some mistake, we are checking ( and you know that it is not 5 rates to check )

We will update you asap

Thank you for your assistance, because without guys; we will not have this reactivity

It's not about oil, I think. Simply US dollar is getting weaker and weaker againt euro, so they have to pay more and more dollars to Europan operators (perhaps not directly, it's enough that 09 charging them in euros - the final result is the same). However, if you pay less and less in forints for each Yackie dollar top-up, you should be "rewarded" (to some extent) for those nominally higher prices :-P

You mean a Hungarian SIM roaming in Austria? Despite the fact, that roaming prices in the EU are limited by the law, think about the number of operators involved. When you call from Austria with a Hungarian SIM, it involves your "home" operator and its Austrian roaming partner. But when you use Yackie, you really use an Austrian roaming partner, 09 of Iceland, Swisscom as the "roaming provider" and Yackie of Miami to charge for all this stuff. Whereas using Yackie allows avoiding European VAT, it doesn't have necessarily to be cheaper, I dare to suppose ;-).

Nice that you have looked after the Forint but I´m paying in Euro, !should! YM have raised the prices without giving a notice to anybody I !would! be very pi...d because I´m doing business as well every day and I have to inform my customers (when I have to raise the prices) if I don´t want to loose them. The oil question was sarcastically asked, but I´m sure you noticed that .. :confused:

No I mean not just a Hungarian SIM I mean a German and Italian and English SIM as well. Honestly I don´t care how many operators are involved in any action when YM is connecting a call form my destination to the recipient destination. Now you ask why, because YM is offering a roaming solution (as they call them self the roaming solver), as long as they aren´t market able with these prices I won´t use them and when their prices are higher than the prices my home operators do offer why should I use them, it´s for my needs more comfortable to have one SIM and not 8, so asked again why use YM when other operators do have !now! lower prices than YM? Simple question. So don´t try to break in a market you can´t rule, the prices which where offered 4 or 5 weeks ago have been perfect for use within the EU the prices now are definitely to high.

But I think you as a smart customer and user of roaming solutions are clear with these facts ...

@YackieMobile, I really hope this was just a mistake, as well as the connecting fees for the DID. If you need to raise prices do it with offering new or "more" value for the single customer.

Actually, you're lucky; try looking up the rates for making calls from France Germany or Belgium- 89 or 99 cents to UK and other mobiles.

Some of Yackie's rates look quite a bit higher that the underlying 09 Mobile, whose tariffs are published in Euros not Dollars.

Yackie will be interesting to Americans of course, but apart from them one wonders how attractive it is. The Eurotariff is 59 eurocents which is cheaper than Yackie to Europe, while some are cheaper still; a 3 UK SIM has outgoing calls at 25 pence a minute, about half the price of Yackie.

Basically you're right about the informing about price raising. But, it seems that neither the law nor the customers' attitude hasn't affected Yackie's policy so far, so why not to continue it :-P. Of course, I noticed that you were sarcastic :-).

No customer cares about the number of operators involved. I didn't justify Yackie, I tried to find an explanation.

Sure I am.
After all, you can see that international SIMs are "risky" for customers in many ways.
1) Sudden stopping of operations with remaining credit lost (Buytel, Manx SIMs)
2) Raising rates w/o prior notification (Yackie, some Manx SIMs)
3) Raising rates to call the SIM (mainly UM +423, but not only)
4) Problems with reaching the SIM numbers at all (mainly Yackie/09 but also UM +423, Jersey)
And as about items 1 and 2, you're not protected by your national law in any extent....